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“Pleasant ambiance” 4 of 5 stars
Review of Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
3.5 of 5 Hotel   |   14670 Duval Road, Jacksonville, FL 32218-2460   |  
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Ranked #38 of 132 Hotels in Jacksonville
CHICAGO
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Pleasant ambiance”
4 of 5 stars Reviewed November 30, 2012

Stayed here for work 2 nights. Hotel is about 10 mins from the Airport and near a mall. There is a 24 hour shuttle .Rooms are spacious and clean. There are plenty of outlets!

Places to eat are near the mall which is about .03 miles away.

As far as food is concerned:
There is a gas station next door, and a Dunkin Donuts. Kuerig Coffee maker in room. Hotel does have a restaurant but menu seems a bit limited and pricey.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you so much for taking the time to rate our hotel.

Our staff at the hotel takes great pride in our facility and we are glad that you enjoyed your visit with us. We are very proud of all the wonderful renovations that we have done

Again, thank you and we hope to see you guys back soon!

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
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English first
Bakewell, United Kingdom
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed here for one night on my way from the airport to Savannah.Hotel close to airport and easy access to I-95 and places to eat.Hotels facilities are good in particular the executive lounge.
Staff were all friendly and the internet cafe provided a good working environment. Room on the 5th floor very quiet and conducive to a good nights rest following several flights and a couple of time zone changes.

Room Tip: Try and get a room on the 5th or 6th floor if you like peace and quiet
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, January 23, 2013
Sorry for the late response. We appreciate your nice comments and we hope to have you back during your next road trip.

I will pass along your comments to the staff. Thanks again!

Mark Kane
General Manager
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

I had stayed in this hotel before they converted from Holiday Inn to Crowne Plaza. The transformation was amazing. Public areas were elegant. They have a pool that is half indoor and half out. Rooms were spacious. The bathroom was a little small. Nice amenities, I.e. large flat screen, Keurig-type coffee maker, very comfortable bed. Room was very quiet. Service at check-in was excellent. Convenient to both the airport and new shopping area (River City Market) with quite a few eating establishments.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for taking the time out of your busy schedule to rate our hotel. You are correct, our staff does take great pride in our facility and we are glad that you recognize this. We, along with our guests, have enjoyed all the wonderful renovations that our owners have done.

Our location is great as you mentioned. The Rivercity Marketplace offers over 100 shops and restaurants is only minutes away.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

Dinner was very good. This week I had traveled from New Orleans to Jacksonville eating at restaurants along the pan handle. Dinner here was by far the best.
I was annoyed during check-in only because there were 3 people working, two were on the phone while one was checking people in. Not once were any of us who were waiting ever acknowledged. The staff otherwise we're all very pleasant.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for taking the time to write your comments regarding your stay.

I have shared your nice compliments with our Food & Beverage Managers as well as they Chef. Knowing the wonderful food that comes out of New Orleans says a lot for our Chef.

We apologize for any inconvenience during your check in process. I have met with the Fronk Desk Manager and can assure you this will not happen in the future.

We look forward to welcoming you back in the future.

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
Top Contributor
53 reviews 53 reviews
48 hotel reviews
Reviews in 35 cities Reviews in 35 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed October 24, 2012

I stayed here twice, with 10 days between visits. I figured that I'd wait until after the second visit to review this property.

My first stay was good, but I found the room to be rather dimly lit. I had to iron black pants and found it very difficult to do so. The bathroom was also not illuminated very well. I found that removing the shades over the bathroom lamps helped greatly. The room was 72 degrees when I arrived and I lowered the temp to 67 degrees. After 14 hours, the temp only got down to 70 degrees. The staff were very helpful. All in all, the stay was good.

My second stay landed me in the second tower, in the Executive level, or whatever they call it. The room was nearly identical in layout to my previous room in the first tower. This room seemed to be better lit, and had an additional light mounted on the ceiling. The lighting in the bathroom didn't seem any different, but removing the lampshades made it better. The A/C in this room worked much better - the temp got down to 68 degrees within a couple hours. I only interacted with the staff at check in and check out. They were helpful at both times.

There was nothing extraordinary about either stay at this hotel and that is why I gave it an average rating. I didn't have any issues and the rooms were what I expected. Both times, I took advantage of their airport shuttle. This property isn't really within walking distance of very much.

I would consider staying here again if in the area.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for taking the time to write your comments regarding your stay.

We understand your disappointment and appreciate you bringing these items to our attention.
In our effort to improve the overall quality we have taken the room out of order and our maintenance department is working on it. Our hotel uses warm white bulbs in order to be more green.

I can promise you that the highest quality standards will be met in the future because protecting our reputation in the market is a key priority for us. Again, I apologize for any inconvenience caused as a result.

We look forward to welcoming you back in the future. Again, we appreciate your comments.

Sincerely,
Mark Kane, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 20, 2012 via mobile

Have stayed here a few times within the last year. Every time was fine up until now. The cleanliness just isn't what it used to be. Double bed room was left with 1 towel. Used shampoo bottle still in the bathtub. The sink had not been wiped down (spots all over the sink and faucet). The room also had an overpowering air freshener smell. The staff was apologetic about it, but there needs to be some sort of inspection done on the rooms before they are rented out.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, December 24, 2012
Thank you for taking the time to write your comments regarding your stay.
We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand.

In our effort to improve the overall quality of our service, I have met with the department heads and can assure you that we have addressed each issue. I can promise you that the highest quality standards will be met in the future because protecting our reputation in the market is a key priority for us. Again, I apologize for any inconvenience caused as a result.

Again, we appreciate your comments and hope that you will give us another try in the future.

Sincerely,
Mark Kane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Around the World
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 10, 2012

You know how when you sometimes go to a hotel and the experience makes you want to never travel again? You know...you go check in at the front desk, and the representative acts like they don't want to be there, nor do they want you there? Then you go to your room and see a problem, and have to fight tooth and nail to change rooms or be compensated for your inconvenience or just upset? Then it never seems like the sheets are changed, the food is cold and sub-par. At the end, you just want to leave the hotel and you're so ticked off that you wonder if your next purchase should be an RV?

Well, none of that happened with this hotel. :-)

First, after an intense, scary, and traffic-ridden 10-hour drive from Virginia, I walked in at about 5am in hopes to be able to rest after my travel. I didn't have high expectations of being able to check in early...and planned to either crash in my car until the afternoon, or just pay for the extra night. I was really tired.

*Mr. Harlan* at the front desk assuaged any concerns I may have had. First, he was ultra friendly at 5am. I mean...surprisingly friendly and comforting. He quickly checked me in--and even better, didn't make it into a huge deal at all. He initiated small talk and let me know I was good to go. This *never* happens. Good hotel stay or not, I never realized how much it means when the person behind the counter is genuinely friendly. IT HELPS. A lot.

I had another situation arise concerning my bill, and again, the woman behind the counter (from the Virgin Islands) assisted me with friendliness, comfort, and all that jazz. Usually a problem with the bill results in some sort of attitude. Once its fixed, a representative may just hand the bill back, wordlessly--making me feel ashamed to mention anything at all.

Once again, this did not happen. She seemed eager to fix my problem; as if it were no trouble at all, water off a duck's back. Again, pleasantly surprised and very happy about it all.

I only stayed a couple of nights. I didn't use any restaurants in the hotel, nor did I swim in the pool. The lobby is magnificent, with small bars and restaurants. Looks very chic. I saw a small gym, but never used that either. The fact that pets are allowed is a plus; internet is free and FAST...another plus since I was also trying to do school homework.

Another great thing about the hotel is it's proximity to major highways, restaurants and shopping. There's a Wal-Mart, nail salon, well-lit gas stations, and major shopping chains very, very close--no searching necessary. The Waffle House was not open yet, but it looked pretty nice and fresh. The Dunkin' Donuts opened early (5am), but the Subway next door closed at weird hours...probably due to lack of customer patronage.

I think the fact that the area is building up all the shops and restaurants may prompt Crown Plaza Jax Airport to do a major renovation on it's rooms and floors. Then it will always get that excellent rating!

Otherwise, I'll still visit this place--customer for life! Thanks!

Room Tip: I stayed on the first floor in proximity to the doors; I was also able to see my car parked outside...
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaJAX, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review, October 12, 2012
Thank you for taking the time out of your busy schedule to rate our hotel. We do have some great employees and I am glad that you recognize this. I will definately pass along your nice compliments.

Our location is great as you mentioned. The Rivercity Marketplace offers over 100 shops and restaurants is only minutes away.

Again, thank you and we hope to see back soon!

Mark Kane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Romantic Hotel in Jacksonville
#33 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn

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