This is a beautiful hotel. We had stayed here once before and enjoyed our stay. While we did enjoy our stay for thde most part this time, we had a disturbing experience. While trying to make up the sofa bed for our toddler, we noticed that the linens were missing. Although that is not a big deal (but a bit inconvenient at one in the morning), my husband spread out the mattress cover and thought to spread out the blanket, only to be met with a blanket crusted and stuck together at the center. Grossed out, he threw it on the floor and had me call the front desk.
While the lady at the desk offered fresh linens, no one was available to bring them up so my husband went down to get the bedding. He mentioned to her the state of the blanket (which had been in the bedding bag suppositely cleaned), she asked if he would bring the soiled blanket down. He told her he did not want to touch the blanket the first time let alone carry it down from our room. She asked if he would leave it out in the hall of our room and he opted not to touch it again.
Lesson: No matter how nice the hotel, check to make sure things are done right (clean linens, clean bathroom, etc.). Check the linens when you arrive and get things in order before you get too tired!
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- Also Known As:
- Springhill Suites Jacksonville Airport Hotel Jacksonville