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“Fine for a night, but not as good as expected” 4 of 5 stars
Review of SpringHill Suites Jacksonville Airport

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SpringHill Suites Jacksonville Airport
3.0 of 5 Hotel   |   13550 Airport Court, Jacksonville, FL 32218   |  
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Ranked #38 of 131 Hotels in Jacksonville
Certificate of Excellence
USA
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Fine for a night, but not as good as expected”
4 of 5 stars Reviewed March 16, 2013

I stayed here recently for a night prior to an early flight. One of the reasons I stayed was because of the good reviews on TripAdvisor.

Let me start by saying the service was excellent. Front desk staff were great every step of the way.

The rooms were fine, very typical of what you would expect if you stay at this chain with any frequency, but a little worn and dated. The furniture in my room was a little askew, not a big deal but should be paid attention to by housekeeping in my opinion.

The bathroom was not as clean as I like them to be. There was a drip of something on the toilet seat that I went ahead and cleaned off myself with a clorox wipe before using it. The wet bar area was in better shape regarding cleanliness.

The elevators were very slow. There were two, and they were both that way.

The walls were rather thin. Might be okay for you heavy sleepers but didn't work very well for me.

On the upside, everything IN the room worked great. Bed was very comfortable, nice selection of pillows, iron was clean, plenty of hot water for shower in the morning. Internet worked well too. And its nice that all of the rooms have a microwave and mini fridge.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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    87
    28
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
virginia
Top Contributor
77 reviews 77 reviews
45 hotel reviews
Reviews in 45 cities Reviews in 45 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 6, 2013

Stopped at the SpringHill Suites JAX Airport while heading back north on I-95 from our Florida vacation. Checked in late, got a good rate and the front desk staff was very helpful in getting us settled. Parking was plentiful, the morning breakfast buffet was very good and the hotel did not appear to be too crowded. Rooms were clean and very comfortable. Having the suite set up with the pull out couch works very well when traveling with family. Hotel looked like relatively new construction and everything was working order.

Only issues of concern: 1. Walls do appear to be thin, we did have some TV and talking noise from next door that we could hear. 2. The hotel is set back off of the main road and does not have a big sign to direct you to it, we drove by the hotel 2 times before we figured out how to access the service road.

Overall, a good overnight stay, a new stopping place for us on our annual driving trips to South Florida....a winner in JAX!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2013

Nice hotel is clean, well maintained and close to the Airport. They offer the standard traveler’s breakfast that includes “make your own” waffles, some type of egg entrée, bacon, cereal, breadstuff such as muffins, bagels and toast, orange juice, coffee and fresh fruit. The front desk staff are pleasant and accommodating.
WARNING: The address is 13550 Airport Court and it is not on any map or GPS. My GPS sent me 25 minutes away to the land of the doublewide. It is a small street off Airport Road heading east and between Ranch Road and International Airport Blvd. This street is 8 years old and it is still not listed anywhere. ALSO, there is another Springhill Suites Marriott Hotel in a different part of Jacksonville. Save yourself a huge hassle and make sure you have the right hotel.
The Mill House Steakhouse is across the street at 1341 Airport Road. (This is a very good reasonably priced steakhouse. Be sure to try the Shrimp and Grits appetizer. Steaks are Prime and dry aged. Excellent.)

Room Tip: Traveled with other in my group staying at the same hotel. All the room I witnessed were in top sha...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
82 reviews 82 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed February 27, 2013

Overall, the hotel was good, but long black hairs on the bathroom floor (room 416 night of 2/25 for hotel info), can do a number on your psyche - what I am not seeing in the non-tiles areas (as a bald guy, I know the hairs weren't mine)? And, then in the morning, when I went to take my shower, I found an old damp washcloth on the shower curtain rod. Aimed for the hairs on the floor as I threw it with my thumb and forefinger.

It was probably housekeeping being a little lazy which you don't want, but, even so, I'd probably stay there one more time to see if it improves.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ssjaxairportgm, General Manager at SpringHill Suites Jacksonville Airport, responded to this review, March 6, 2013
Thank you for taking the time to tell us about your stay. I do apologize for the issues you experienced during your last night with us. This is not the image that we wish to portray and is unacceptable. We have taken steps to ensure that similar situations do not occur in the future. We regret your misfortune and hope that your stay with us was otherwise most enjoyable.
We appreciate your loyalty to Marriott and hope you will give us another chance on your next trip to Jacksonville.Thank you for bringing this matter to our attention.

Melissa Duncan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Ridge
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 8, 2013

We stayed here 1 night heading south for a Florida vacation. The hotel desk people were quite helpful when asked for the location of a pizza restaurant and a car wash to get the road grime off our car. This was pretty much the standard SpringHill suite and was what we expected to find. Unfortunately, the A/C unit was quite noisy as it cycled on and off with an emphatic thump disturbing our sleep. If we were staying longer I would have asked for another room or have the maintenance staff look at the A/C unit.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 4, 2013

My family really loved this hotel. We checked out yesterday. Some of our group had recently stayed at a hotel near this one and said this hotel was so much nicer for just a little more money. There are so many restaurants and stores nearby, from Walmart to Ulta. If you need anything, the shopping plaza is less than 5 minutes away. The room was spacious and the free breakfast was pretty good. There was sausage, eggs, yogurt, muffins, bagels, juice, oatmeal, diy grits and waffles. The free wifi worked flawlessly. We needed to go between Jacksonville and Fernandina Beach for family, this was a great middle point. Will definitely stay here again. There are only a few small negatives about our stay. The lady setting up the breakfast was rude, the ac in the room was excessively loud, and some of the lights in our room did not work. Other than that it was a great stay. Did not have time to check out the pool or fitness room. We will be back.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conneaut Lake
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 3, 2013

Stayed here Jan 27th pre cruise. What a nice hotel!!! I kind of wished we had a little longer to just relaz and enjoy the room! Hoping they keep up the hotel beacause I am looking forward to my next visit!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about SpringHill Suites Jacksonville Airport

Address: 13550 Airport Court, Jacksonville, FL 32218
Location: United States > Florida > Jacksonville
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Jacksonville
#35 Romantic Hotel in Jacksonville
#49 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Jacksonville Airport 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Jacksonville Airport Hotel Jacksonville

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