We were in JAX for the Gator Bowl, and had booked four nights at the airport Springhill Suites due to a late flight in and an early flight out. We are gold level Marriott customers and have had great experiences at a lot of Marriotts. Three nights went very well with quiet nights, good breakfasts, and the wonderful Marriott bed.
We had to be at the airport at 5 a. m. so we retired early on the 4th night. Next to us was a person playing LOUD rap music. We have NEVER experienced this type of noise at a Marriott property. Not being able to sleep we called the front desk and they said they would contact the adjoining room - which they didn't as the music (using the term loosely) continued. We contacted them again - also to NO avail. Finally we made up the sofa bed which was farther away from the wall in order to grab a couple hours sleep.
Note - this is NOT our typical Marriott experience. However, it was a bad one - the worst night ever in a Marriott. And I am surprised the night staff did nothing about it.
Overall, this is a nice property with a great breakfast hostess! It is also conveniently located to the interstate and the airport.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 18, 2013
Thank you for taking the time to tell us about your stay. I do apologize for the issues you experienced during your last night with us. Anytime we receive a noise complaint we try to quiet the other party to the best of our ability however sometimes this does not work. I am very sorry that this was your experience during your last night and we were unable to get the other guests to quiet down. We appreciate your loyalty to Marriott and hope you will give us another chance on your next trip to Jacksonville.
Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.