We stayed three nights over the New Year's holiday and overall we were happy with our stay, after a rough start. The rooms have all been updated and are nice and spacious. In addition, the General Manager, Lainey is excellent, knowledgeable, and very engaging with the guests, and she is always willing to help.
As for our stay...Initially, upon check-in, we were given a room at the back of the property close to I-95 (ask for a room away from 95!). The road noise in that room was too much for my family to handle. In addition, the carpet was still damp in places from a recent carpet cleaning. I'm not sure why we were given that room if there was a chance the carpets would be wet, but the person who checked us in when we arrived in the evening didn't seemed as concerned with our needs as much as getting us in a room. The next morning was a different story.
When I went down from breakfast the next morning I spoke with Lainey, the GM, who immediately sought to remedy our situation. She moved us to a new, upgraded room away from 95, seemed genuinely concerned with our needs and issues, and answered a series of questions I had about the local area and about her hotel. In a word, she was excellent.
The remainder of our stay was very good. As stated, the rooms were updated (more so than the Embassy Suites Baymeadows which needs updating badly - we've stayed there in the past), the breakfast was sufficient, and the overall service was good. Yes, the location made me a bit nervous given it's on a back road next to some dated, lower budget motels, but Lainey has security roaming and I felt safe during my stay. The overall grounds of the hotel are well kept.
I do have some suggestions to improve future stays for guests...first, they could put more towels in the rooms. We initially stayed in a two queen with sofa bed room and there were only two towels in the room. For a room that could sleep six, two towels wasn't enough. Second, our initial room did not have linens for the sofa bed in the closet - the bag was empty. I walked down to the desk the first night and was given some linens, but was told they had no more blankets to give out. Might be a good idea to invest in some additional blankets to have enough (or more than enough) to account for all beds. Finally, maybe have your staff check rooms for issues before they give them out to guests. This applies to the wet carpet we ran into in our room.
Thanks, Lainey for remedying our situation and making our stay comfortable. This review would have been much different without your intervention. You definitely know how to treat your guests.
- Also Known As:
- Residence Inn Jacksonville Baymeadows Hotel
- Residence Inn Jacksonville Baymeadows Hotel Jacksonville
- Residence Inn Jacksonville
- Jacksonville Residence Inn
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