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“Jacksonville, Riverwalk” 3 of 5 stars
Review of Wyndham Jacksonville Riverwalk

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Wyndham Jacksonville Riverwalk
3.5 of 5 Hotel   |   1515 Prudential Drive, Jacksonville, FL 32207   |  
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Ranked #93 of 132 Hotels in Jacksonville
Charlotte, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Jacksonville, Riverwalk”
3 of 5 stars Reviewed July 6, 2013

Friendly staff great location. The carpet throughout needs to be replaced as there are multiple stains and gaps in the carpet. Some of the walls are also in need if repair and paint.
The rooms are adequately priced but the fact breakfast does not come with the room takes the value level down significantly.

Room Tip: Try to get a riverside room
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Wyndham Jacksonville Riverwalk, responded to this review, July 9, 2013
Thank you for your review. I'm glad you enjoyed our wonderful staff and the location of our property. Our hotel is currently having renovations done, but it will take some time. I apologize that breakfast is not included but there is the option of booking packages that come with breakfast. In the future I hope we will have the pleasure of accommodating you and showing you the changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,249 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Atlanta
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 4, 2013

At check -in we were told we couldn't get the room we reserved so our stay and opinion of this hotel was negative from that point on. Our river view room turned out to be a roof top view with hugh air conditioner units.Curtains closed the entire weekend. The restuarant was excellent and the staff that helped with our family reunion of 250+ people did an excellent job.The least thing of course as you probably already know was our room. Apology not accepted and will escalate higher.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Wyndham Jacksonville Riverwalk, responded to this review, July 22, 2013
We are glad that you enjoyed your family reunion. I'm sorry to hear that you did not get the room type that you reserved. That is unacceptable, because the one thing that a hotel can guarantee is the room type that a guest reserves. Please let our Front Office Manager know the next time you are in town so that we can accommodate you.
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Delray Beach, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 4, 2013

Great staff!!! We were in the perfect location. Everyone from the front desk to the maids and bartenders were very cheerful and made us feel very welcome. We will go back again. A special thanks to the manager Mr Harris who met with us and inquired if there was anything we needed during our two night stay. Michelle and Thomas were the best at tending bar and listening to us as we consumed our cocktails.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Wyndham Jacksonville Riverwalk, responded to this review, July 8, 2013
Thank you for a wonderful review. We hope to see you again soon.
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Tegucigalpa, Francisco Morazan, Honduras
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 4, 2013

I read the reviews and still went, trying to give this hotel a chance.We stayed for only one night. Location is nice, but just by entering you get discouraged. The room smelled like humid and our view was to the roof of the building. The bathroom ceiling was falling apart and fell on my face twice(literally). The room seem cleaned but, had been cleaned for days because there was dust on everything which made me sneezed a lot. Be ready to forcefully pay $12 for Valet Parking, there is no other way to park your car near the hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Wyndham Jacksonville Riverwalk, responded to this review, July 22, 2013
What you experienced is unacceptable and I would like to apologize. Renovations are being done at our hotel but it will take time. We want every guest to have a good experience at our hotel. I hope the next time you are in the area you will give us the pleasure of accommodating you and allowing you to have a good experience.
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Saint Paul
1 review
1 of 5 stars Reviewed July 3, 2013

Restaurant staff were rude and unprofessional multiple times (especially the lunch crew). Cleaning staff were vacuuming the lobby and completely oblivious to guests trying to move suitcases and checkout.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly D, Manager at Wyndham Jacksonville Riverwalk, responded to this review, July 7, 2013
What you experienced in our restaurant is not the norm, but I do want to apologize for the what occurred. I hope you will stay with us again so that we can show you the great customer service that we do provide.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Jacksonville Riverwalk

Address: 1515 Prudential Drive, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Jacksonville Riverwalk 3.5*
Number of rooms: 322
Official Description (provided by the hotel):
Newly renovated in 2007, the Wyndham Jacksonville Riverwalk is within walking distance to great restaurants, nightlife and shopping. Across the river from Everbank Field, The Veterans Memorial Arena, The Jacksonville Landing, and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Wyndham, Cheap Tickets, Expedia, getaroom.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Wyndham Jacksonville Riverwalk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham Jacksonville Riverwalk Hotel Jacksonville
Jacksonville Wyndham

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