My husband and I used a Groupon deal to get away, with out kids, for a belated anniversary celebration. We had a great experience! I called ahead to confirm our reservation and when I mentioned that we were really excited about getting away for our anniversary Jasmine said that she was glad I had told her because she would upgrade us to a river view room if one was available, this never happens to us. We did get upgraded and had a room with a view plus a balcony. All of the staff from the valets, to the breakfast servers, to the front desk associates were incredibly polite, nice, and helpful. I had a question about dinner reservations and Jasmine took care of it as well as had a tray with cookies, bottled water, and a flower waiting for us in our room when we returned!
We had two concerns with our room regarding missing towels and the phone, but both issues were dealt with promptly. If breakfast had not been included in our package I don't think we would have eaten on property. While it was delicious and more than enough I felt that it was a bit pricey. Our 5th floor room was clean, water pressure was good, a/c worked great, no particular odors. My husband felt that the sheets had too much starch, i didn't think they were rough, just kind of noisy. I was glad for the balcony which had a table and two chairs as the room only had one desk chair. My husband used the fitness center and we both got in the pool.
The location is very nice and convenient. I jogged around the river walk area and over to The Landing and we both walked to The Landing and to dinner at The River City Brewing Company.
Overall we had a positive experience in large part due to the excellent staff.
- Official Description (provided by the hotel):
- Newly renovated in 2007, the Wyndham Jacksonville Riverwalk is within walking distance to great restaurants, nightlife and shopping. Across the river from Everbank Field, The Veterans Memorial Arena, The Jacksonville Landing, and more. ... more less
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- Also Known As:
- Wyndham Jacksonville Riverwalk Hotel Jacksonville
- Jacksonville Wyndham