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“Best Western JTB Southpoint” 4 of 5 stars
Review of BEST WESTERN Hotel JTB/Southpoint

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BEST WESTERN Hotel JTB/Southpoint
2.5 of 5 Hotel   |   4660 Salisbury Road, Exit 344, Butler Blvd, Jacksonville, FL 32256   |  
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Ranked #52 of 131 Hotels in Jacksonville
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468 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Knightdale, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 25, 2013

Stopped here overnight in the middle of a trip. Hotel was conveniently located right next to I-95 exit in a business park area. Staff was very accomodating. Rooms were nice if slightly worn in the bathroom area. Breakfast was nice and had a variety of choices. For the money (compared to other options I found) a good choice for a stopver kind of visit.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review, March 23, 2013
Greetings!

Thank you for sharing your comments regarding your visit with our hotel. It is a pleasure to know that we provide a wonderful night's rest for you and a great breakfast to start your day!

Our team is dedicated to providing for our guests' needs and that is why we are always "at your service" when you are traveling to the Jacksonville area.

We look forward to welcoming you back in the near future!

Kind regards,
Your BEST WESTERN Hotel Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, United States
1 review
5 of 5 stars Reviewed February 25, 2013

Recently stayed here and would just like to say what a absolute pleasure it was. Liz, was fantastic! She was such a HUGE help when I called last minute to make the reservation! I would recommend to everyone! Thank you!!!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review, March 23, 2013
Happy Travels!

Thank you for sharing your experience with our property on TripAdvisor! We value the experiences of our guests and take much satisfaction in knowing that we have provided for a comfortable night's lodging and assisted you with your special needs!

I have shared your comments with our team members and want you to know how important these type of comments are in motivating our team members to strive for excellence.

We look forward to having you visit us again in the near future!

Safe journeys...
The Management and Team Members of the BEST WESTERN Hotel JTB/Southpoint
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Mims, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 22, 2013

Well, we stayed here one night while we were visiting our daughter who is attending unf. WE will NEVER be back!
First, we arrived at about 2:15 pm however the front office staff informed us that they do not offer early check in. We would have to come back at 3:00 pm (45 minutes) We were told to keep calling to check if the room was ready. Although this was not welcoming news after our drive, it is the policy of check in at 3:00 so we accepted it and went out to get something to eat while we waited.
Upon our return, we were assigned a SMOKING room! Seaside to be switched to a nonsmoking room and we were told there was nothing available for us but they would come and spray for us. The lady who came to spray was super sweet and she sprayed the carpet, curtains, air and even the pillows on the beds. Unfortunately the relief was short lived. We actually went out and purchase some febreeze spray. The residue was even overwhelming for the febreeze! I have always assumed that you would have to request this type of room as we have stayed in many hotels and have NEVER before been assigned a smoking room! The smell was extremely thick as the window in the room did not open to let in any fresh air. We woke up with headaches and couldn't wait to get our breakfast and checkout. We went to get our breakfast which was included with our room- they were out of most everything so we decided to return to the room and we packed up and then headed back out for breakfast- unfortunately the food was still not replenished so no breakfast for us!
Deciding we had enough of this experience we checked out. Upon checkout the lady at the counter asked, "How was your stay?" I tried to explain to her that we were disappointed in getting the smoking room and the lack of food at the breakfast, her response was, "Sorry to hear that" and that was it. So, we actually stopped by the Marriott hotel as well as the holiday inn located nearby dafter we checked out, we have their cards and they both offer discounts for UNF students and their families (with I.D). We will be visiting our daughter many times while she is attending the university, we will not be staying at this hotel and we recommend that you keep searching for a different place to lay your head- this was terrible!

Room Tip: My advice to get a good room? Stay at a different hotel.
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  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternJTB, General Manager at BEST WESTERN Hotel JTB/Southpoint, responded to this review, March 23, 2013
Good Day,

I would like to take this opportunity thank you your time sharing your thoughts and opinions about your stay with us. Please accept my apologies for the inconvenience you encountered during your visit to our hotel. In all fairness, certain aspects of your booking do need to be taken into consideration regarding your stay with us. In researching your comments through our interactive user interface, I see that you booked your reservations through an online hotel auction site. These sites as many know allow potential guests to realize substantial savings off even discounted rates, such as those for UNF, but do not allow the bidder to select specific rooms or room types. This is how a guest such as yourself is able to purchase accommodations at wholesale rates; but these sites do have a downside in that if a hotel is sold out of a particular room type upon your arrival, you may receive a room type that is not to your preference. Our team always strives to honor these requests whenever it is possible but when the hotel is sold out of the room type preference, in your case non-smoking, we cannot "bump" another guest who has confirmed reservations for a non-smoking room for a guest who has purchased a non-specific "run-of-house" room. In these situations, our team works as hard as possible to resolve this to make our guests as comfortable as possible.

We also offer a UNF rate, which is lower than the others you have mentioned in your review and using this discount plan, you are able reserve the specific room type preference you have, non-smoking, and this is guaranteed unlike your auction site reservation. I highly recommend always checking with a hotel directly for discounts as opposed to using any online booking website. It is almost guaranteed that a hotel can save you money over these online agencies and assure you of the room type you want.

I have shared your feedback regarding our breakfast buffet with our food service team members and this information will be used to insure that should we run out of particular items that they are replenished in a more timely manner to insure that all guests have a selection of foods to choose from for breakfast in a time frame that accommodates their needs. I appreciate this comment as we can only improve if we know that an issue is being encountered.

In order to provide you with the excellent experience that you deserve, I would like to invite you back to our property and ask that you contact me directly to discuss your stay and allow me to make arrangements for your next visit to our beautiful city.

Yours in hospitality,
Your BEST WESTERN Hotel General Manager and Management Team
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Seneca, South Carolina
Senior Contributor
44 reviews 44 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 18, 2013

Coming from South Carolina, we were looking for a good stop the night before we leave on a cruise. We found this property using Hotwire for $45 plus tax. We were pleasantly surprised. Parking was easy and we got a good size, clean room with breakfast. The shower faucets could need an update. The breakfast was warm but the staff seemed to be a little overwhelmed. Not sure if the breakfast room would have met all health and safety codes that morning. All in all a good deal for the price.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolton, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 10, 2013

I recently visited the Best Western in Jacksonville, Florida during the 2013 Men's Basketball Masters Tournament. My team was from Chicago. And Best Western Jacksonville was a very gracious host. Everyone from the front desk manager to the cleaning staff saw to it that all of our needs were met. Everyone took the time to greet me and that made me feel right at home...away from home. The next time I am in the area, I will definitely be staying at the Best Western.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel JTB/Southpoint

Address: 4660 Salisbury Road, Exit 344, Butler Blvd, Jacksonville, FL 32256
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Hotel JTB/Southpoint 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Best Western Jtb / Southpoint Hotel Jacksonville
Best Western Jacksonville
Jacksonville Best Western

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