1st night- it's midnightish and finally getting to bed. The occasional slamming of doors and yelling from inebriated football fans was not too bad to handle, but the smoke alarm going off just as I went to sleep was a little too much. It stopped, so back to sleep I went. But then the 2nd, 3rd, and 4th times left me with a sleepless night. I got up early and left the hotel and on my way out asked the clerk at the front desk if she could have it checked out. The clerk, who was polite, asked me if I had called the front desk to report it, and I said no, that I wasn't going to get up at 3am, get dressed and wait for someone to come do repairs. I also didn't think that it was going to be an on-going problem throughout the night, and surely they didn't have a maintenance person readily available at that time of night. I asked for compensation. The clerk, still being polite, went to the back office and came back with an offer of a 10% discount, and asked me if this was acceptable. I stated no, and that I didn't have time to sit there and negotiate since I was running late for a meeting that morning. Later that evenin, when I returned, I went to the front desk to continue the "negotiating" from eralier that morning. Both clerks were polite and professional, and advised me that there wasn't a manager on duty, and I had to wait for the following morning to speak with one. I went up to my room for the night.
2nd night- the occasional slamming of doors and yelling continued. The problem with the smoke detectors apparently was fixed. As I finally got into bed and almost asleep, a young woman in the room next to mine was apparently frustrated and felt the need to verbally abuse her mother every which way she could via telephone. It was so loud I beieve this poor mother could have heard her daughter without the use of the telephone. Taking the suggestion from the clerk earlier in the morning, I called the front desk to see if they could have someone come up and asked this young woman to stop. After listening to this verbal abuse for 15-20 minutes before making the call, and then waiting another 15 or so minutes for the cavalry to show up, the young woman got frustrated with her mother and disconnected the conversation. Not once did anyone from the hotel staff show up to speak to this woman.
The next morning, as I was checking out, I asked the front desk clerk, who was also polite and professional, about more than the 10% discount originally offered. She excused herself to the back office and a man, I assume was the manager, came out. I proceeded to tell him my situation and he bagan, in a condescending fashion, questioning me and made it seem like all of it was my fault. I explained to him my reasons why I didn't call the front desk the first night, and that my reasons were confirmed on the second night when I did call and no one responded. With the room rates increasing about 75% more than a normal night that wasn't catering to a special event, I felt I could at least expect one decent nights sleep. After the way I was treated by this "manager" and his poor customer service qualities. I wasn't asking him to "give the store away". Matter of factly, he didn't have any concern on what would make this customer happy. He made it clear that he wasn't going to do anything for customer satisfaction, and wanted me to feel I was lucky to be getting a petty $10. Oh, and the orange juice at breakfast isn't real orange juice. It's so watered down you can barely taste any orange.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
