We chose this hotel based on it's location directly across the street from the Times Union Theater. We had reserved a riverview room and had checked in via internet the day before our arrival and were told our room would be ready by 1PM. We arrived at 12:55 only to be told our room was not cleaned yet. We agreed to sit in the lobby and wait but the desk agent called us over and provided us with free drink coupons for the bar/restaurant. That certainly made the wait more palatable and even though it took an hour, we were quite comfortable. We had no specific plans but if we had, I'm sure we would not have been happy. When we did get our room, we had been upgraded to a two room suite. However, we overlooked the parking lot, with a tiny view of the river if we looked to the side! Given the way the hotel sits, I'm not sure that there really are river view rooms. We spent the afternoon sitting by the river enjoying the beautiful scenery and had an adequate hamburger at the American Grille at Jacksonville Landing. When we returned to our room to change for the play, I found I had left one of my bags in my car. The valet service here is outstanding-they are friendly and were happy to go to my car and retrieve my bag. After the play, we returned to our room, only to find that our key didn't work! The front desk sent someone up quickly to open the door. The bed was extremely comfortable and the shower had good pressure and upscale amenities. We didn't eat in the restuarant but the bar is very nice and the service was excellent. Despite the issues we had during our stay, the staff was so friendly and accomodating that we won't hesitate to stay here again on our next visit to Jacksonville!
- Official Description (provided by the hotel):
- The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more less
- Reservation Options:
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- Also Known As:
- Omni Hotel Jacksonville
- Omni Jacksonville
- Jacksonville Omni