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Omni Jacksonville Hotel: Traveler Reviews

4.0 of 5
245 Water St., Jacksonville, FL 32202
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Omni Jacksonville Hotel
Ranked #39 of 132 hotels in Jacksonville
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309 reviews from our community

Traveler rating
    121
    106
    43
    26
    13
See reviews for
Families
34
 
Couples
86
 
Solo
25
 
Business
99
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Orlando, Florida
Top Contributor
301 reviews 301 reviews
46 hotel reviews
Reviews in 56 cities Reviews in 56 cities
70 helpful votes 70 helpful votes
“White Glove on Almost Everyday”
4 of 5 stars Reviewed November 8, 2012

I could get use to staying at the Omni. The world needs more...

I checked in with ease as a loyalty member and things were off to a good start. The first night I have dinner downstairs at Julliette's --- AWESOME!

The microfiber robes were comfy and arrived with the tags on them for my use during my stay. Complimentary shoe shine, wat.er and the pressing of one item. I was there for 5 days and used the gym everyday. It was pretty cool in Jax so I did not utilize the pool; however it was clean and open for use daily.

The Valet not complimentary were a little slow. They spent a lot of time talking to each other which directed my attention to the long wait and their lackadaisical performance for parking patron vehicles.

The nights were quiet. On Thursday, evening 11/1/2012 while one evening I found myself alarmed to arrive at the 15th. Floor to be greeted by a police officer with a canine and half of the floor being blocked off.

I'm not sure what was going on but it was alarming to say the least.

Room Tip: Room 1504 was great. Quiet and the view was nice. Part water, the Acosta Bridge and the city facin...
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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Ask dMoniqueRenee about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
November 27, 2012
We enjoyed reading about your stay at the Omni Jacksonville Hotel. We appreciate all of your positive comments as well as your constructive feedback regarding valet which we will be sure to share with the manager. Thank you for taking the time to write a review and we hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Easy access to Jacksonville Landing and about a 20 min easy walk to stadium!”
5 of 5 stars Reviewed November 6, 2012

This is a very nice hotel with an excellent location and beautiful, comfortable, large rooms. I wish the bathroom was a little bigger but overall a perfect Jacksonville hotel. I will definitely stay at this hotel next time I'm in Jacksonville.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Lindsay S about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
November 27, 2012
Thank you for your positive review of the Omni Jacksonville. We are glad you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
colorado
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Good stay”
3 of 5 stars Reviewed November 5, 2012

We only spend one night in this hotel and there is a couple of reasons I wouldn't give it a 4 star. The positives
-Helpful and friendly staff
-Confortable beds
-Fast internet
-Room service was good.
The negatives
-Outdated rooms
-You can hear everything from the hallway they rooms need better sounds proofing

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask marie2000 about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
November 27, 2012
Thank you for your feedback from your recent stay. We appreciate the opportunity to understand where our guests see areas in need of improvement and always share these comments with our management team for future enhancements. We are also grateful for your complimentary words and hope that the positive aspects of your stay will allow you to consider us for future visits to Jacksonville.
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Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice hotel, good spot.”
5 of 5 stars Reviewed November 5, 2012 via mobile

In town for a Jaguars game and stayed for the weekend here. It appears to be the hotel that the Jags stay at before the game. Lots of kids awaiting autographs at the elevators on Sunday morning. Everything was excellent and it's about a mile walk to the stadium. Right across from the Jax Landing where there are choices for a meal. Booked thru a 3rd party so I cannot speak to their rates, but mine was less than $100/night so absolutely above and beyond worth it.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CMU_LAR about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
November 27, 2012
We are glad you had a great stay at the Omni Jacksonville. Thank you for taking the time to write a review on TripAdvisor!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Wonderful”
5 of 5 stars Reviewed November 4, 2012

I loved this hotel. The rooms were so quiet and peaceful. It was very busy but managed to be very quiet. The staff was polite and helpful. I had the pleasure of eating at the J Bar and Staff was out standing..Debbie and Yon were awesome.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask MrsLawrence28 about Omni Jacksonville Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Jacksonville Hotel, responded to this review
November 27, 2012
Thank you for your compliments of our hotel and especially of Debbie and Yon. It will be our pleasure to recognize them for a job well done!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Jacksonville Hotel

Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Address: 245 Water St., Jacksonville, FL 32202
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Jacksonville
#44 Family Hotels in Jacksonville
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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