Our class recently held it's two night 50th reunion at this hotel. I found all the staff we interacted with to be especially service-oriented. My room was just fine, certainly up to Marriott standards, which are generally high. We had a lovely buffet for over 150 people and it went very smoothly. The meal was delicious and tasted fresh, not a bad feat when serving such a crowd. They gave us a great room rate as well. As an example of outstanding and certainly thoughtful service, a number of us ate breakfast Saturday morning and lingered to talk. More and more of our classmates gathered around and we talked and talked from about 9 am til 3:30 pm and were never disturbed. What's remarkable about that? Well, it seems they are closed for lunch but never asked us to leave, but simply one time asked to move our group over to another area so they could clean our tables. On a personal note, when I got home I discovered I was missing my address book. I called the hotel, expecting a cursory search with a perfunctory response. What I got was some of the best customer service ever. The young woman on first shift checked the lost and found, then volunteered to check with the head of housekeeping and call me back. She did, but no luck. Then she said she would pass my information on to the second shift desk clerk who would initiate another search. A few hours later, I received a call from second shift. Although they were unable to locate my lost item, I can not thank all parties involved enough. We are looking to have a 70th Birthday Bash in two years and I certainly will campaign to rebook this hotel!
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- Also Known As:
- Jacksonville Marriott Hotel Jacksonville
- Marriott Jacksonville