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“Fabulous” 5 of 5 stars
Review of Jacksonville Marriott

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Jacksonville Marriott
3.0 of 5 Hotel   |   4670 Salisbury Road, Jacksonville, FL 32256   |  
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Ranked #49 of 131 Hotels in Jacksonville
Jacksonville, Florida
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Fabulous”
5 of 5 stars Reviewed June 27, 2014

Stayed at this hotel for a few nights on a business trip. Staff was beyond helpful and service was tremendous. The only thing I would say was missing was a few extra nights in town! Would recommend. Clean service clean bathrooms. Beds were
Comfortable and there is no general complain I can think of in any of the rooms. All in all would go back to this location

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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161 reviews from our community

Traveler rating
    57
    60
    28
    10
    6
See reviews for
22
27
9
71
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 16, 2014

Staff is very pleasant and helpful, food was fantastic, beds are extremely comfy. Nightly rate was good at $99/night but they get you in other ways! Great if you're only staying one night but not great for a weekend or longer.
This hotel is a little run down for a Marriot. The wallpaper in the hallways was peeling and the carpet was old and yucky. But it did look like they were renovating in some areas so hopefully they are fixing that.
I was disappointed that there was no mini fridge in our room. I suppose that's my fault for not checking when I booked the room, but I figured that is standard in most hotels since every other place we stay (even lower-end hotels) seems to have one. Luckily we had a cooler.
They charge $12.95 per day for wifi which is absurd!! And the breakfast bar, as delicious as the food is, is ridiculously expensive. We enjoy breakfast in the hotel because it's quick and convenient but not at $30 ($15 each) per day.
Probably won't come back for a long weekend.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 10, 2014

My husband and I visited this past weekend with another couple. I've stayed at various Marriott properties worldwide my whole life. The Jacksonville Marriott was nothing to write home about. The staff was friendly, the room was clean, and that's about where the positives end. There was an odor of spoiled milk throughout the lobby, and it was musty on our floor (the second). In our hallway, there was water damage that made the wallpaper split along the seem and it was held together by thumb tacks. Also in the hallway, a beer glass with a bottle opener remained on the floor the entire weekend. Finally, there was no fan switch in the bathroom, even though there was a vent.
If you're looking for typical, high-level Marriott quality, you won't be fully satisfied here.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 11, 2014
Thank you for taking the time to share your experience. We strive to exceed all guests expectations and have fallen short of our own goal. I sincerely apologize for this. There is no excuse for the beer bottle sitting for anywhere near that long and I will share this with our entire staff. Being in Florida we do experience some effects of the high summer humidity and understand it can be a problem. The vents in the bathroom are attached to make up air units that run 24/7, so are not individual fan units. Thank you so much for pointing out the quality of the staff and cleanliness and we hope you will give us another chance on your next trip to Jacksonville.
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Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 9, 2014

I stayed here in June for a business trip and really enjoyed it. The room had updated furnishings, a nice TV and desk with plenty of plugs, plus lots of space to stretch out. The room was so quiet that I loved sleeping here. The outdoor pool was very nice and the loungers were comfortable. There was a convention at the time so the place was busy but I never had to wait for anything. I ate at the bar and the breakfast buffet and both the food and service was excellent. I would give this hotel the top rating for its class, but would also note that it's not a 5 star hotel with a sparkly glass bathroom. My co-workers were very displeased that they chose the Embassy Suites after talking to me each morning!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

The staff were pleasant & hospitable. Rita, our server, in the dinner/lounge made our time there extra special. The Reservation Clerk was most helpful when we were having trouble with the humidity in our room. They immediately sent an engineer to check it out & offered to move us to another suite. We were with a WWII Reunion (the USS Drexler) group & were provided complimentary full breakfast buffet each morning. The room & service were outstanding!

Green Features: The environment was relaxed, comfortable & friendly.
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 4, 2014

I arrived late night/early morning around 3am after driving back home to NC from Disney World with my wife and 5 year old daughter. I had called the hotel earlier in the evening informing them of my arrival time so they would know. Upon arrival I waited in the hotel lobby for around 10 min with no sign of life at the front desk or anywhere in the hotel. I waited and waited and then decided to call the phone number to reach someone. Finally someone came from behind the front desk and apologized for not being there, they were doing inventory?? The manager also stated he was sorry that he had kept her in the back doing inventory. She did offer to upgrade my room b/c of the wait, but then couldn't get room key to work. Manager couldn't get it to work either, they then called security and told me they would escort me to my room and leave a key under the door when they could figure out the key situation. I decided not to stay at this location because everything about it seemed weird and strange. I used points to book the room and after the whole ordeal they said they couldn't give cancel the room and informed me I would have to call customer service. Needless to say I called customer service and am awaiting a call back. I would not stay here ever and would recommend that visitors stay away, you may also want to check the bed bug registry, didn't do that until after this ordeal either...yuck! STAY AWAY FROM THIS LOCATION

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 6, 2014
On behalf of the entire staff, I sincerely apologize for all of the issues you encountered. I certainly understand how staffing issues and a key problem at 3AM after a long day of travelling was extremely frustrating. The associate who was training that morning informed me of the situation and feels horribly about it. I'm glad the staff tried to compensate you for the wait by upgrading you to a suite.
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North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 4, 2014

This Marriott property is outdated and is in need of lots of renovation -- inside and out. Very overpriced for the condition of the property. The restaurant was closed but could order from the lobby lounge. Unfortunately, the Philly cheese steak sandwich was uneatable -- was like it had been sitting out for hours waiting for someone to order it, but the soup was fantastic. When mentioned about the sandwich and soup, the server just said "glad you enjoyed the soup".

Concierge food set-up was overall average at best. However the staff member that has been there for years was wonderful -- she actually was the only really positive aspect of the stay.

Room Tip: As a loyal Marriott guest, choose on of the other Marriott brands until this hotel is totally redone...
See more room tips
Green Features: The host in the concierge room the evening of May 29th was the best.
  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 5, 2014
Thank you for staying with us and taking the time to share your experience. I'm so sorry the server did not compensate you in any way for the Philly cheesesteak. I will speak with them (and the cook) personally about this. It shouldn't have been served that way and should have been handled so much differently. I truly value all of the feedback and am glad our Concierge Staff made a great impression.
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Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Road, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jacksonville Marriott 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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