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“Loved the hotel, the pool, and the FOOD!” 5 of 5 stars
Review of Jacksonville Marriott

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Jacksonville Marriott
3.0 of 5 Hotel   |   4670 Salisbury Road, Jacksonville, FL 32256   |  
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Ranked #58 of 132 Hotels in Jacksonville
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Loved the hotel, the pool, and the FOOD!”
5 of 5 stars Reviewed June 9, 2014

I stayed here in June for a business trip and really enjoyed it. The room had updated furnishings, a nice TV and desk with plenty of plugs, plus lots of space to stretch out. The room was so quiet that I loved sleeping here. The outdoor pool was very nice and the loungers were comfortable. There was a convention at the time so the place was busy but I never had to wait for anything. I ate at the bar and the breakfast buffet and both the food and service was excellent. I would give this hotel the top rating for its class, but would also note that it's not a 5 star hotel with a sparkly glass bathroom. My co-workers were very displeased that they chose the Embassy Suites after talking to me each morning!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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174 reviews from our community

Traveler rating
    62
    63
    31
    11
    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Springfield, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2014

The staff were pleasant & hospitable. Rita, our server, in the dinner/lounge made our time there extra special. The Reservation Clerk was most helpful when we were having trouble with the humidity in our room. They immediately sent an engineer to check it out & offered to move us to another suite. We were with a WWII Reunion (the USS Drexler) group & were provided complimentary full breakfast buffet each morning. The room & service were outstanding!

Green Features: The environment was relaxed, comfortable & friendly.
  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 4, 2014

I arrived late night/early morning around 3am after driving back home to NC from Disney World with my wife and 5 year old daughter. I had called the hotel earlier in the evening informing them of my arrival time so they would know. Upon arrival I waited in the hotel lobby for around 10 min with no sign of life at the front desk or anywhere in the hotel. I waited and waited and then decided to call the phone number to reach someone. Finally someone came from behind the front desk and apologized for not being there, they were doing inventory?? The manager also stated he was sorry that he had kept her in the back doing inventory. She did offer to upgrade my room b/c of the wait, but then couldn't get room key to work. Manager couldn't get it to work either, they then called security and told me they would escort me to my room and leave a key under the door when they could figure out the key situation. I decided not to stay at this location because everything about it seemed weird and strange. I used points to book the room and after the whole ordeal they said they couldn't give cancel the room and informed me I would have to call customer service. Needless to say I called customer service and am awaiting a call back. I would not stay here ever and would recommend that visitors stay away, you may also want to check the bed bug registry, didn't do that until after this ordeal either...yuck! STAY AWAY FROM THIS LOCATION

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 6, 2014
On behalf of the entire staff, I sincerely apologize for all of the issues you encountered. I certainly understand how staffing issues and a key problem at 3AM after a long day of travelling was extremely frustrating. The associate who was training that morning informed me of the situation and feels horribly about it. I'm glad the staff tried to compensate you for the wait by upgrading you to a suite.
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North Carolina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 4, 2014

This Marriott property is outdated and is in need of lots of renovation -- inside and out. Very overpriced for the condition of the property. The restaurant was closed but could order from the lobby lounge. Unfortunately, the Philly cheese steak sandwich was uneatable -- was like it had been sitting out for hours waiting for someone to order it, but the soup was fantastic. When mentioned about the sandwich and soup, the server just said "glad you enjoyed the soup".

Concierge food set-up was overall average at best. However the staff member that has been there for years was wonderful -- she actually was the only really positive aspect of the stay.

Room Tip: As a loyal Marriott guest, choose on of the other Marriott brands until this hotel is totally redone...
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Green Features: The host in the concierge room the evening of May 29th was the best.
  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 5, 2014
Thank you for staying with us and taking the time to share your experience. I'm so sorry the server did not compensate you in any way for the Philly cheesesteak. I will speak with them (and the cook) personally about this. It shouldn't have been served that way and should have been handled so much differently. I truly value all of the feedback and am glad our Concierge Staff made a great impression.
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KY
1 review
2 of 5 stars Reviewed June 3, 2014 via mobile

Very dissapointed in room condition (walls chipped and with food particles or scuffs), metal on doors rusted through, mattress and bedding poor. More of an economy hotel vs. a Marriott. No visible security and outside vendor stuffed ads under guestroom doors. Uncomfortable.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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JacksonvilleGM, General Manager at Jacksonville Marriott, responded to this review, June 4, 2014
I am very sorry for the condition of the guestroom you stayed in. These issues should have absolutely been identified and addressed by the staff prior to your arrival. The issues have since been addressed. We've notified security as well as the local authorities regarding the local restaurant that solicited with flyers while delivering an order to another hotel guest. I hope, despite these issues, our outstanding staff service provided an otherwise enjoyable stay.
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maitland, florida
Top Contributor
221 reviews 221 reviews
30 hotel reviews
Reviews in 114 cities Reviews in 114 cities
230 helpful votes 230 helpful votes
5 of 5 stars Reviewed June 2, 2014

Since there Concierge floor was closed for the weekend they offered me Marriot Points which I took. My other option was a continental breakfast I opted out of that. I must say that as a Gold Member of Marriott I have been very disappointed with the lack of Gold services while traveling around the country lately. Many of the upscale hotels in other cities are renovating and they are leaving out the special extra services you used to receive like the Concierge Floor open to us 24 hours well not anymore. Our room was upgraded but it still seemed like a very average room in my opinion.

Room Tip: Don't bother with the concierge floor it is nothing special. We stayed in 903
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
257 reviews 257 reviews
28 hotel reviews
Reviews in 99 cities Reviews in 99 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed May 21, 2014

I love to stay here this is a very nice hotel, the food is great staff first class and as a platinum Marriott member I stayed at many Marriott's. Restaurants are close (many of them) and easy access to get around.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jacksonville Marriott

Address: 4670 Salisbury Road, Jacksonville, FL 32256
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 132 Hotels in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jacksonville Marriott 3*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Marriott, Orbitz, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Jacksonville Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jacksonville Marriott Hotel Jacksonville
Marriott Jacksonville

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