This Embassy is showing its age and management seems to have no control. We reserved a King balcony suite with pull-out couch for 3. There were no linens/pillows on the couch or in the room for the couch at all. Balcony is useless and views a parking lot. The only place for hot water was the shower. No hot water in either sink. The breakfast was nice, but the gentleman making the omelets was visibly miserable. He was literally throwing the omelets on plates, causing egg to splatter all over the place. The pool area was a disgrace. At one point, I counted 42 children under 12 years old and only 3 adults supervising. My husband and I, along with one other adult were enjoying the hot tub, until 8 little kids jumped in all at once. Kids were running and jumping constantly. It really was a safety issue too. When we left, I stopped by the front desk and mentioned my concerns. It all fell on deaf ears. The ice machine on our floor was empty for 2 straight days. We have been loyal to the Hilton chain, but this experience was just horrible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mamie B
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Thank you for your feedback on your recent stay with us. We have had some very busy weekends recently and it looks like you were here during one of those times.
While we have our own on-site security we do rely on parents to take some element of responsibility for their children. Those children found unsupervised are returned to their parents by the team here, not just for their own safety, but for the safety of those around them.
I am sorry that when you tried to share your feedback with us we were not open to it - I will be ensuring that this element of our service is rectified. We encourage guests to share their thoughts with us while at the hotel as it makes it so much easier to address them.
Please let me know when you are next in town and I will do all that I can to make your next stay a better one for you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.