We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing” 2 of 5 stars
Review of Radisson Jacksonville Butler Boulevard

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Radisson Jacksonville Butler Boulevard to your Saves list
Radisson Jacksonville Butler Boulevard
3.5 of 5 Hotel   |   4700 Salisbury Rd, Jacksonville, FL 32256 (Formerly Southpoint Hotel)   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Enjoy Savings of 20%
Ranked #44 of 132 Hotels in Jacksonville
1 review
“Disappointing”
2 of 5 stars Reviewed July 26, 2014

The room was not clean, hotel staff was rude and unhelpful. Our room had no towels and we were told it would be a couple of hours before we could get towels. It was a terrible experience, stay anywhere but here.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Support at Radisson Jacksonville Butler Boulevard, responded to this review, August 1, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the condition of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

228 reviews from our community

Traveler rating
    88
    81
    33
    15
    11
See reviews for
60
37
28
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Turkish first
  • Any
English first
coconut creek, United States
1 review
5 of 5 stars Reviewed July 26, 2014

would recomend this hotel,great service and fair priced.central to highways.has great beds and food.great for familys as well across street from dave&busters.close to shopping as well. not far from resturants.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Please friend us on Facebook to stay informed of our upcoming specials!
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia Coast, Georgia
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2014

We stayed for only one night during an impromptu visit to Jacksonville. Nicely landscaped grounds and clean common areas. The room itself could use some maintenance/updating, but we were pleased nonetheless. The only issue we had was with the sleep number bed that was functional only on one side. The staff, especially Pamela, at the desk was wonderful!!!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Please friend us on Facebook to stay informed of our upcoming specials!
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 16, 2014

Check in went fine. Requested 2 queens instead of single king and that request was granted. Once we got off the elevator we were hit the smell of mold. Right next to our roof a recent water leak was repaired and we were looking inside the wall at mold and mildew from prior leak. We went into our room and changed and went to Dave+Busters for dinner (Just across from hotel) and had a very nice dinner with 20% discount because of staying in local hotel. We came back to room to moldy smell to change into bathing suit so we could go for a swim. The pool looked nice but as we got closer we noticed that the water was cloudy. It had just rained pretty hard so we thought maybe that was the reason. We got into the water and noticed mold and broken tiles at water line. We were discusted so we went to hot tub and tried to turn timer to start the bubbles but this was broken. We sat in the warm water and noticed the same moldy conditions so we dried off and left. Very nice towel by door so that was nice. We went back to room to change and again passed moldy smell. My wife showers while I go looking for ice machine and could not find one. I went to front desk to find out the ice machines start on floor 3 and as were were on floor 2 (Room 216-Water repair was 214) we had to go to 3 for ice. I went to 3 but no ice machine so I went to floor 4 and loaded our ice bucket and made it back past moldy smell to our room. My wife had showered and pointed out mold and missing grout in shower. She also told me that toilet seemed loose where it connects to floor and sure enough the bolts needed to be tightened. I don't believe it had ever been caulked and caulk at bottom of tub was nasty and moldy also. Anyhow took a shower and it did not drain until 5 minutes after I finished. The shower curtain had 2 broken rings/hooks. Now its time to relax and get ready for bed and we notice that the beds were sleep number beds so we were looking forward to a nice sleep. We tried everything to get the remotes that were attached to bed to work but no luck. Another bad thing that kept on piling to other negatives. Beds were nice with ability to control them so we slept good. Had buffet breakfast at hotel and that was good at reasonable price with very good service. Went back to room to pack and noticed that the ice bucket had a crack in bottom and had leaked all over table where I was using computer the night before. Lucky that I had packed computer but all of our maps, directions, notes, etc got soaked. Took bucket to front desk and told them but they did not seem that concerned. Asked for proof that our bill was paid and they could not give me a receipt saying paid in full as we had paid thru priceline. Holy crap is this a real hotel????????????? Never again!!!!!!!!!!!!!!! This coverted hotel should be ripped apart and totally redone. Even the signage looks rinky dink. STAY AWAY FROM THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. To discuss your stay further, please contact the hotel directly, and ask for Alex.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Florida
1 review
5 of 5 stars Reviewed June 23, 2014 via mobile

I wasn't sure where my sweet heart and I would be staying, then he pulled into this radisson. I was immediately please by the entrance and friendly staff. Then we got to the room and I was doubly please with its cleanliness and linens (omg down comforter and pillows) everything is just wonderful. Top it all off with exceptional coffee and a delicious breakfast have left me ready for another vacation. My only complaint is that breakfast doesn't seem to last very long and the complimentary coffee is only out till 8AM.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Please friend us on Facebook to stay informed of our upcoming specials!
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed June 16, 2014

This hotel is amazing and for the rate we got was a huge bargain, we used priceline and bidded on the room. The room we was given was huge the staff are really friendly and approachable. We ate in the restaurant in the hotel which is very reasonably priced and the quality of the food is great, we just ordered too much we ordered a starter and then a main but the main comes with a salad that is the size of a main and the same for the starters. The bed in the room is really comfortable and is huge, we had one slight problem which was the shower as the tap was slightly broken so it was always on the shower and bath meaning the pressure of the shower was poor. The hotel is very clean and I would recommend.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Please friend us on Facebook to stay informed of our upcoming specials!
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 15, 2014

Good for the price. Hotel is secluded and nicely landscaped. Staff was very friendly and helpful. Rooms are large, with sleep number beds (if that's important to you), entertainment center, microwave, desk, couch, and large windows. Disappointed there was only decaf in my room...but coffee was readily available in the lobby at 5am. Had apps and a drink at the restaurant. I plan to stay at the hotel again next month. I'll update my review, if necessary.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex F, General Manager at Radisson Jacksonville Butler Boulevard, responded to this review, August 12, 2014
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Please friend us on Facebook to stay informed of our upcoming specials!
We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Radisson Jacksonville Butler Boulevard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Radisson Jacksonville Butler Boulevard

Address: 4700 Salisbury Rd, Jacksonville, FL 32256 (Formerly Southpoint Hotel)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#31 Romantic Hotel in Jacksonville
#44 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Jacksonville Butler Boulevard 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Cheap Tickets, Expedia, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Radisson Jacksonville Butler Boulevard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Jacksonville Butler Boulevard Hotel Jacksonville
Jacksonville Radisson

Owners: What's your side of the story?

If you own or manage Radisson Jacksonville Butler Boulevard, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.