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“Great stay” 5 of 5 stars
Review of Courtyard Jacksonville Mayo Clinic/Beaches

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Courtyard Jacksonville Mayo Clinic/Beaches
3.0 of 5 Hotel   |   14390 Mayo Boulevard, Jacksonville, FL 32224   |  
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Ranked #40 of 130 Hotels in Jacksonville
Wadley, Alabama
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
“Great stay”
5 of 5 stars Reviewed August 5, 2012 via mobile

The room was neat and clean. The staff was very friendly and helpful. The hotel was quite and peaceful. After getting settled in our room the front desk called up to make sure that everything was fine and made sure we were able to log into the Internet. They also brought fresh towels.

I was just unhappy that the ice machine was broken on our last day at the hotel.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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109 reviews from our community

Traveler rating
    44
    30
    20
    7
    8
See reviews for
33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Vero Beach, Florida
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 21, 2012

We stayed here for two days because it is across the street from the Mayo Clinic, The walk is short and they also have a van should the weather be inclement. Check-in may be delayed which can be frustrating however, for exisiting guests, check-out may take a little longer if you are a Mayo patient and the hotel staff are aware of this and it is one less stress. Our room wasn't the cleanest and the balcony too small for chairs. I found the hallways to be a bit gloomy. The food is better than at the hospital and the extra price can be worth the convenience and the servers are great! I would go crazy here as a caregiver if it was an extended stay as there are only so many times one can walk the lovely grounds or chill at the meditation garden. Prices vary - and the Mayo clinic discount may not be the best so do your homework. It is easy to get to from I-95.

Room Tip: ask for room facing mayo and balcony big enough for chairs.
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 17, 2012

For my b/f and my first trip to the Mayo Clinic, and not knowing what to expect, we booked a room (#203) at the Courtyard Mayo Clinic. It is literally across the street from the Davis and Mayo buildings... a very convenient walk especially when you're waiting on appointments and don't know what's next.
However, when we first arrived to check in, the desk agent asked me for my active duty military ID as I had booked the room at the government rate of $80.00. I have an active duty dependent ID card. He and I got into an argument as the 800- reservations line NEVER ONCE mentioned "active" duty. I was only asked if I were state or federal government. Then he proceeds to tell me to check my email because it specifically states "active" duty. I whipped out my smart phone and again, no where does does it state active duty. It says, "Govt/military rate, federal government ID required." Then he said I needed to follow a link in the email to the Marriott website. Are you kidding me??? Being there was already stressful enough. I mean, if you're staying at a hotel at the Mayo Clinic, you're not there for a pleasure trip. I told him I expected the rate I was quoted over the phone. After all of this, he then misread my ID and though it said RET for retired when it says RES-AD for Reserve members on extended Active Duty. Once I explained the whole "dependent" ID of someone who is on active duty, he said he would honor the rate.
And the rocky start continued when we got up to room #201 it STUNK of cigarette smoke. These rooms have balconies and although there's a sign on the sliding glass door that says smoking on the balcony is strictly prohibited, when we were at the pool, folks were smoking on their balconies all around us... another frustration.
We went back down to the desk and were assigned to room #203. At this point, the desk agent was miraculously and overly nice to me... and he was that way for the rest of our stay.
The room definitely smelled better but was just average. Two queen-sized beds (we had my two kids with us), TV, refrigerator (that was a plus) and a separate shower/toilet area from the sink. We did find one roach and several small ants in the room.
The courtyard is nice, but I could have done without the constant drone of the pressure washing when we were there. The pool was nice as well. The kids enjoyed that and it gave us a place to just sit and wait instead of being cooped up in the room.
If we would have had to pay the regular "patient" rate of $154, we would not have stayed there. Plus, the Bistro restaurant and The Market (mini-store) are so very over priced. You would think Marriott would take into consideration the stress level of their guests at this particular property and adjust accordingly.
We may or may not stay there again. It is convenient for Mayo Clinic patients, but I really can't recommend it.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southeast
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 9, 2012

Directly across from Mayo Clinic....room is clean and spacious. Staff was pleasant, food and beverage service available. Small balcony which I didn't use due to the heat. There is also shuttle service to Mayo if needed but I didn't use that either. Really appreciate that all Marriotts are smoke free.

Room Tip: Ask for upper floor for more recently remodeled rooms
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattahoochee, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 27, 2012

Because my husband is a patient at the Mayo Clinic, we drive to Jacksonville every few weeks. We have stayed in many hotels in the area, and we've stayed at this particular hotel four times now. The first time we stayed was the best. The room was clean and reasonably comfortable, but what we liked best was the staff. They were friendly, helpful, and very professional. They shared the features of the hotel and gave recommendations on meals and recreation. On our most recent trip, however, we had several problems, including our room not being ready at 6 p.m. when we arrived. Perhaps they've had some staffing changes. The young ladies who worked the desk during the four days we stayed certainly could not be described as "friendly" or "professional." In fact, they were no more than grudgingly helpful at any time. While the location is perfect for us, we may choose somewhere else next time.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newnan, Georgia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 23, 2012

I stood there because it was so easy to walk with my day to the mayo clinic, but it was not a nice courtyard nasty rooms nasty staff and way overpriced. Next time i go to jacksonville the hampton inn on southside blvd was clean and affordable and thats where I will stay!

Room Tip: Stay at the hampton inn on southside blvd clean and free breakfast every morning!
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navarre, Florida, United States
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2012

I went there a few weeks a ago for a school orientation and stayed a night at the courtyard. It was so clean and comfy! I just got married and over the course of 3 weeks we had stayed in 4 different hotels, including an embassy suites overlooking Niagara Falls, and I must say, the courtyard was my favorite! I loved the design and how it was so nicely decorated. The area was great! So close to St. Johns town center. The best part was I got it for only $50 on Priceline's name your own price! :) I will definitely stay again!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Jacksonville Mayo Clinic/Beaches

Address: 14390 Mayo Boulevard, Jacksonville, FL 32224
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Jacksonville
#50 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Jacksonville Mayo Clinic/Beaches 3*
Reservation Options:
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Also Known As:
Courtyard Jacksonville Mayo Clinic/Beaches Hotel Jacksonville
Jacksonville Marriott
Jacksonville Courtyard

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