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Microtel Inn & Suites by Wyndham Jacksonville Airport
2.5 of 5 Hotel   |   13200 International Airport Blvd, Jacksonville, FL 32218   |  
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Ranked #40 of 131 Hotels in Jacksonville
Lake City, Florida
1 review
“Almost perfect..”
5 of 5 stars Reviewed February 10, 2014

Stayed only one night to catch an early morning flight. Check in was fast and easy. Desk clerk was a delight--pleasant and knowledgeable. I wish I could remember his name--Devon, Darius, Demarcus?? (sorry) or something like that. He gave me suggestions for dining as well as a nearby mall complete with perfect and easy to follow directions.
The room was more than I expected--- clean, comfy bed, pull out sofa with coffee table making a nice little sitting area, micro and small fridge.
The best part was I could leave my car for the several days I would be away at an extremely reasonable rate. Shuttle to and from airport was prompt and driver(s) were polite and pleasant as well.
Breakfast was just OK--nothing good or bad to say about it. For the price and convenience I was completely satisfied with my stay.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, February 12, 2014
WOW! Thank you so much for the kind words! We so enjoy hearing when our team makes such a positive impact on our guests stay with us! We have posted your comments for review, and look forward to seeing you again on your next visit to Jacksonville! Thank you again for taking the time to write! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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607 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Gravenhurst, Canada
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed February 9, 2014

We checked in to this hotel on Feb. 8th. 2014. We were given a handicapped room, don't know why. The room was clean and the bed was okay. We had a terrible time getting the air conditioning to work but finally got it going. The bathroom was huge but no place to put anything, no counter at all due to the accessible sink. The shower curtain did not even reach the edge of the tub. The water dribbled out of both the hand held and the regular shower, there was no soap dish in the shower. If the room was really suppose to be accessible it should have had no tub at all just a barrier free shower. When we went to breakfast in the morning there was almost nothing there and not because it was busy. We were there when breakfast started and only saw one other guest. When my Husband mentioned the problem with the water pressure the fellow at the desk said he would report it but he really didn't seem to care in the least that we were unhappy.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, February 12, 2014
Thank you so much for your feedback! It is our most sincere desire to provide the highest level of guest services each day, and our focus on exceeding that standard. We failed to achieve that goal during your recent stay with us, and for that I would like to offer my personal apology. Please know that your feedback has been shared with our team and the items you mentioned addressed. We hope that you will offer us another opportunity in the future to demonstrate our ability to achieve excellence. Thank you again for taking the time to write! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 5, 2014

Booked via Hotwire. Good location for our south to Miami. Everything clean. For breakfast, omelets and pancakes pre-wrapped in plastic for heating in microwave. One microwave for the whole breakfast area made for some waits.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, February 12, 2014
Thank you so much for taking the time to write! We strive each day to improve upon the service we provide to our guests, and your voice serves to direct our efforts to that end. Please know that we are working with our brand to expand our breakfast menu based upon your feedback! Thank you again for writing! We hope to see you again very soon! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
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Durand, Illinois
1 review
5 of 5 stars Reviewed January 30, 2014

Our flight was cancelled and we needed a place to stay. Upon checkin they gave us a late check out as our flight was later in the day. We checked out and were shuttled to the airport. Upon arrival at the airport we found out our flight was cancelled again. We called the hotel, they sent the shuttle to pick us up. They checked us in again and they gladly gave us another late check out. The people at the front desk were very helpful, courteous and pleasant. Rooms were very nice and very clean.very nice breakfast bar in the morning. The mgr and entire staff were exceptional and very willing to help us.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, February 4, 2014
WOW! Thank you so much! Please know that your comments are shared with our team, that they might share in your experience, and the fruits of their efforts! Our focus is on improving each day, and you provide the inspiration to achieve that goal! Thank you again! Ben Murray, General Manager, Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Jacksonville Airport

Address: 13200 International Airport Blvd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Free Breakfast Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Jacksonville
#20 Romantic Hotel in Jacksonville
#37 Family Hotel in Jacksonville
#51 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Jacksonville Airport 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Jacksonville Airport's newest hotel! Our beautiful interior corridor hotel offers stylish designer accommodations at a great price. Choose from single, double, and suite guest rooms all with Queen "Dream Well" bedding, 32" Flat Panel TV, Coffee Makers, Hairdryer, and Iron/Board. Free Wired and Wireless Internet access, Free Long Distance calling in the continental US, Free Continental Breakfast, Outdoor Pool, Fitness Center, and Guest Laundry. ... more   less 
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Also Known As:
Microtel Inn And Suites Jacksonville (Airport)
Microtel Inn & Suites Jacksonville (Airport) Hotel Jacksonville
Microtel Jacksonville
Jacksonville Microtel
Microtel Hotel Jacksonville

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