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“Very good value.” 4 of 5 stars
Review of Microtel Inn & Suites by Wyndham Jacksonville Airport

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Microtel Inn & Suites by Wyndham Jacksonville Airport
2.5 of 5 Hotel   |   13200 International Airport Blvd, Jacksonville, FL 32218   |  
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Ranked #39 of 132 Hotels in Jacksonville
NC
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Very good value.”
4 of 5 stars Reviewed September 4, 2012

Excellent service. Long way from Restaurants is a problem if you don't have transportation, but the local restaurants do deliver. Small rooms but very clean, and did not hear planes so the noise insulation is good.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, September 6, 2012
Thank you so much for taking the time to write!

We believe that your voice is so instrumental in the molding of our industry, and that by exceeding your expections we deliver on that goal of providing superior service.

We are driven to address the items you mentioned, and will this month have in place means by which to overcome your transportation issue.

I hope that you will consider us the next time you are in our area as your home away from home!

Thank you again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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496 reviews from our community

Traveler rating
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    72
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
BALLSTON SPA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed August 23, 2012

Very pleased with cleanliness and courtesy of staff. However, we were worried at first as we had called ahead to reserve and when we got there no room was reserved for us. Apparently, someone had forgotten to log paper reservation into computer. Thank God all rooms weren't filled.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Wyndham Hotel Group

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, September 4, 2012
Thank you so much for taking the time to provide feedback!

We consistently strive to exceed the service expectations of our guests, and encourage their responses to our efforts!

We are so happy to have had the opportunity to serve you, and look forward to seeing you again very soon!

Thank you again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 21, 2012

We had an early flight of of Jacksonville Airport. We faced the choice of either leaving home at 3am or driving down the night before and stay overnight. At the last minute we decided to stay the night and found the microtel on the internet. We booked on the ride down at 1am.

We checked in at 3am and the check in was quick and efficient. We booked the least expensive room, a queen efficiency. It was a small room but the bed was comfortable and it fit our needs perfectly.

The best park of the stay with the park-n-fly shuttle. Parking for the 5 days of our trip was included in the room rate, and a complimentary shuttle picked us up and dropped us off from the airport quickly and painlessly. The airport was maybe a 5 minute ride.

For a park-n-fly stay this couldn't have been more convenient.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, August 23, 2012
Thank you so much for stopping to visit!

We have a property fit to suit the needs of many types of travelers, and as a staff we work to improve the level of service we provide every day.

That being said...

You have to see our larger Junior and Executive Suites!

Your Wyndham Rewards membership entitles you to complimentary upgrades when available, which allows you to experience these rooms at a much lower price!

Ask us about this the next time you visit!

Thank you again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 12, 2012

We stayed here one night before leaving on our cruise. After returning from our cruise, we stayed one additional night before returning home. We have nothing bad to say about this place at all. The front desk staff was very friendly and helpful. We did the continental breakfast both mornings, in which they kept well stocked. The beds were wonderful and so comfortable. It was a very quite location. We never heard any outside noise. We were on the ground floor for each stay. Nothing fancy, but very clean and a good nights rest. The wireless internet worked well. We will recommend this location and will stay here again if in the area. Thank you for a wonderful stay!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, August 14, 2012
Thank you so much for the positive feedback!

It is so rewarding to hear when we do things right!

We strive to improve upon the experiences of our guests each time, that we might exceed their expectations.

Our guests provide the motivation to seek out success!

Thank you again!

I look forward to another opportunity to serve you!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
4 of 5 stars Reviewed August 7, 2012

We stayed at Microtel Inn (Airport Blvd.) recently for 7 days/ 6 nights in Rm. 320. Initially, we reserved one queen room. We ended up staying in a room with 2 queen bedroom for the same price. So here is a run down for the good, the bad, and the unknown.
THE GOOD:
- The front desk staff, the maintenance crew, and the manager were phenomenal :) They
were extremely helpful and friendly. Whatever problem we had whether it was getting the
microwave fixed or getting extra towels, they were willing to go the extra mile to make
sure our stay was exceptional.
- The room was beautiful and clean upon arrival. Very spacious and modern;) It had a flat
screen tv, mini fridge, microwave, and FAST wireless internet. The bathroom had granite
counter-top and a nice tub. This room was like the Ritz-Carlton of cheap hotels/ motels.
THE BAD:
- We stayed there for 7 days/ 6 nights and during that time the housekeeper only cleaned
our room ONCE!! The 2nd day/ 1st night she came at 9AM and we told her "no service"
b/c the room was fine. Day 3/ night 2 she came at 9AM again while we were getting ready
to leave for work. We told her " We're getting ready right now could you please come back
later?" She agreed. We returned to our room at 10PM only to find the room the same way
we left it. Day 4/ night 3 Our housekeeper was a no-show.
By then we were livid. I have no problem cleaning after my family but as a housekeeper
could you at least give us clean towels, take out the trash, or even cleaning supplies? We
cleaned the tub using shampoo and a washcloth, took out our own trash, and got fresh
linens and towels from the front desk staff.Trust me, we informed of the inconvenience
caused by said housekeeper.
Day 5/night 4 Aahhhh!!( open the clouds above, light shinning) Finally the
housekeeper cleans the room. Day 6/night 5 "Do Not Disturb". Day 7/night 6 guess she
waited until we checked out to clean the room.
THE UNKNOWN:
- The Breakfast-- We never had the chance to stop downstairs and get breakfast, we
always ate on the go.

Room Tip: Stay anywhere but the 3rd floor or else you'll get the same incompetent housekeeper.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, August 8, 2012
First, thank you so much for your feedback!

I am happy to hear your high opinion of our hotel, but troubled to learn of the poor service provided to you by our housekeeping department. There is certainly no excuse for the inconvenience you experienced during your time with us.

I have addressed the matter with all of our attendants, and assure you that this is not typical of our team, nor will it happen again.

We always strive to ensure the utmost quality standards are upheld, and in this regard we failed to deliver during the first few days of your visit.

Again, I apologize, and hope that you will offer us another opportunity to serve you in the future!

Thank you for your candid remarks.

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2012 via mobile

I had a great experience at the microtel inn. The check in was the easiest I've ever had. The front desk was very pleasant and helpful. The room was spacious, clean, modern, and comfortable.
Check out took approx. 15 seconds which is good if you are in a hurry. The complimentary breakfast was a nice touch. Nothing fancy but all you need when youre on the road. The distance to the airport is also helpful. Took us minutes to get there.
It was a great all around experience and I would recommend it to anyone traveling through the Jacksonville area.
Good job!!

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, August 6, 2012
Thank you for responding!

We are so thankful that you chose to stay with us among the myriad options available in this area, and hope that you will continue to consider us as your home away from home during your next visit.

It serves as a great motivator, hearing such positive feedback!

Here's to out-doing ourselves!

Thanks again!

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Live Oak, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 26, 2012

everything was clean and working. though the hot water was wired backwards on the bathroom sink and the toilet had hot water running to it. (New meaning to steam cleaning) A good value and it had a 24 hour airport shuttle available. That was awesome as we did not have to deal with finding our way around a great big airport.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben M, General Manager at Microtel Inn & Suites by Wyndham Jacksonville Airport, responded to this review, August 6, 2012
Thank you so much for taking the time to provide us with your feedback!

I am encouraged to hear that you had a pleasant stay with us, however I would like to speak with you regarding your visit to learn more about the items you mentioned.

We strive to exceed the expectations of every guest, and our goal is to act upon the feedback we receive regarding your time with us without exception.

I look forward to hearing from you, as well as another opportunity to serve!

Thank you again,

Ben Murray
General Manager
Microtel by Wyndham @ Jacksonville International Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Jacksonville Airport

Address: 13200 International Airport Blvd, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Best Value Hotel in Jacksonville
#26 Romantic Hotel in Jacksonville
#34 Business Hotel in Jacksonville
#42 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Microtel Inn & Suites by Wyndham Jacksonville Airport 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Jacksonville Airport's newest hotel! Our beautiful interior corridor hotel offers stylish designer accommodations at a great price. Choose from single, double, and suite guest rooms all with Queen "Dream Well" bedding, 32" Flat Panel TV, Coffee Makers, Hairdryer, and Iron/Board. Free Wired and Wireless Internet access, Free Long Distance calling in the continental US, Free Continental Breakfast, Outdoor Pool, Fitness Center, and Guest Laundry. ... more   less 
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Also Known As:
Microtel Inn And Suites Jacksonville (Airport)
Microtel Inn & Suites Jacksonville (Airport) Hotel Jacksonville
Microtel Jacksonville
Jacksonville Microtel
Microtel Hotel Jacksonville

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