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“Nasty Staff” 3 of 5 stars
Review of Staybridge Suites Jacksonville

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Staybridge Suites Jacksonville
3.0 of 5 Hotel   |   8511 Touchton Rd, Jacksonville, FL 32216   |  
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Ranked #13 of 132 Hotels in Jacksonville
Alexandria, Virginia
1 review
1 helpful vote 1 helpful vote
“Nasty Staff”
3 of 5 stars Reviewed January 27, 2014

I enjoyed the hotel decor and the breakfast was great. The girl with the lazy eye was mean, rude and in considerate. I guess that is why she works at night. The HBO did not work, It was the only premium channel they had. When we called the front desk they stated it just went down. The next evening we called back she basically accused us of lying. No one had put in a report from the previous night, so of course we did not call. She also stated" I wasn't here " I mean nobody asked her that. She continued to go back and forth with me. I had enough. So I concluded the call. She had the audacity to call the room back. The next time we are in town we will stay at another suite hotel.

Room Tip: If you want more than just a studio suite, make sure you request one. Other wise you will get a stan...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, January 28, 2014
I apologize for your experience with our staff member and do thank you for providing the feedback regarding your overall stay. All feedback, both positive and negative, is important as we are always looking to improve our customer service. I do hope that you will consider giving us the opportunity to provide a more positive experience during a future visit.
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246 reviews from our community

Traveler rating
    176
    47
    13
    4
    6
See reviews for
99
50
26
67
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Eastover, South Carolina
Top Contributor
119 reviews 119 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 15, 2014

My Sister and I stayed here Thursday, January 9, 2014 and we were pleasantly surprised. This was our first visit to a Staybridge. The rooms were excellent. The staff was the best. The Social Hour was truly nice. I'd suggest a stay here anytime you're in Jacksonville, especially for an extended stay.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, January 16, 2014
Thanks so much for your kind comments about your recent stay here at Staybridge! Glad you enjoyed your stay at your first Staybridge Suites! We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 6, 2014

The staff was friendly and welcoming. The hotel was very nice as well as the price. We stayed in a 2 bedroom suite for a girls Wedding Gown hunt for my niece. One room had 2 queen beds and the 2nd room had a king bed. The beds were very comfortable and with nice linens and pillows. Both rooms had spacious full bathrooms with dressing areas, desk space, closet, and nice size Televisions, as well as more than enough dresser space. The living space which you entered from the inside corridor and was between the 2 bedrooms was very spacious. It had a full (smaller sized appliances) Kitchen-stocked with cooking essentials even a dishwasher. A breakfast bar, sofa sleeper, chairs and the 3rd large TV. The breakfast buffet had a mix of hot items, cold items, belgian waffles (every day), good strong coffee, hot oatmeal, fresh fruit, bagels & bread, doughnuts/pastry. Plus 3 juice choices and milk. Tues- Thurs. they even have a light dinner and drinks- wine & beer.
Would definitely stay again !!!

Room Tip: Only four 2-bedroom suites so book early. All the rooms looked great as we past the rooms being serv...
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, January 7, 2014
Thank you for sharing your experience at our hotel. I'm so glad that you enjoyed your visit here and all of our amenities. Hope you had a very successful wedding gown shopping experience! Hope to see you all again!
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Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

stayed for only one night. It is as pictured & rooms are roomy. It's nice to have living area separated from the bed. Wet bar are in rooms, microwave & mini frig; making it convenient to bring in your dinner. The have a pool, & exercising room as well. would go back

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, January 7, 2014
Thanks for taking the time to let us know how your visit at our hotel was. I am so glad that you enjoyed your stay! We hope that you will stay with us again when visiting the Jacksonville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 3, 2014

I seldom leave reviews anymore; I review only if I have very positive or very negative experience. This hotel falls in the very, very positive catagory.

Just stayed for a week, excellent rooms with everything you need in the kitchen, even a corkscrew. Very good housekeeping and many features that are becoming rare in hotels such as a DVD player. The gym and community area are wonderful, social hour a great perk, and although I didn't use the laundry facility it's another rare extra.

They even provide vegetarian options at the social hour, a big plus for me.

The staff is helpful, interesting, and very personable.

Also in a great location with a grocery store and CVS within walking distance.

The only thing I would have liked to see in the rooms is a larger garbage can in the kitchen and a toaster oven so pizza, etc. could be browned. But this is hardly a complaint.

All in all just a wonderful experience at the Staybridge!

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, January 7, 2014
Thank you so much for your kind comments regarding your stay with us! It is much appreciated and we are glad to know that our team is doing their job of providing a great experience for our guests! We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, SC
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 27, 2013

Returning from a 17-day cruise to South America and a 15-hour flight, we were exhausted. We hit Jacksonville at rush-hour traffic. The hotel is quite a bit off I-95. Once we arrived everything changed. Our room was upgraded. The manager gave us a glass of wine even though it was Monday. We got a peaceful 12 hours of sleep and awoke to a great breakfast. This was a great choice--highly recommend.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, December 30, 2013
We are so glad that you enjoyed your stay here and that you were able to get some good rest upon returning from such a lengthy day of travel! Hope you had a wonderful cruise!!!
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Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 23, 2013

Stayed here for one night on October 20, 2013. The one bedroom king suite was very spacious and had two tv's. Bed was very comfortable, but the tub and toilet area of the bathroom was very tight. Only downside during stay was that we had to switch rooms at 11:00pm, due to the heat blowing out ice cold air into the room. I enjoyed the morning breakfast buffet.

Room Tip: Choose a room on the side facing the parking lot. The back of the building faces a storage center.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review, December 30, 2013
Thank you for sharing your comments regarding your stay here. I am glad that you enjoyed your stay and do apologize for the inconvenience with the heat in your room but glad we were able to find you another suite. Hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Jacksonville

Address: 8511 Touchton Rd, Jacksonville, FL 32216
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Jacksonville
#9 Family Hotel in Jacksonville
#27 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Jacksonville 3*
Number of rooms: 120
Official Description (provided by the hotel):
Extended Stay Hotel in Jacksonville, FL Offers Convenient Accommodations Ideally situated near the Deerwood and Southpoint office parks, Staybridge Suites Jacksonville is an all suite, upscale extended stay hotel in close proximity to exciting area attractions and leading Jacksonville businesses. Long term guests of our pet friendly Jacksonville hotel enjoy touring the Jacksonville Zoo and sunbathing at Jacksonville Beach. Sporting events at the Jacksonville Municipal Stadium and shopping at St. John's Town Center Mall can also be found less than six miles away. Business-oriented travelers appreciate our lodgings near downtown Jacksonville and companies such as Merrill Lynch, Blue Cross Blue Shield and Vistakon. In order to accommodate our guests' professional needs, a 24-hour business center and free high-speed Internet access are provided. During your stay, we hope you will rest comfortably in one of our spacious suites featuring full-service kitchens. A free daily breakfast and complimentary laundry services are provided for your convenience. An outdoor, heated pool, a well-equipped fitness center, a barbecue grilling area and evening community-oriented Sundowner Receptions are also available for your relaxation and recreation.As you plan your trip to sunny Florida, we invite you to explore our exceptional Jacksonville hotel rates and make your reservations with us today. ... more   less 
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Also Known As:
Staybridge Suites Jacksonville Hotel Jacksonville
Jacksonville Staybridge Suites

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