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Staybridge Suites Jacksonville: Traveler Reviews

3.0 of 5
8511 Touchton Rd, Jacksonville, FL 32216
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Staybridge Suites Jacksonville
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166 reviews from our community

Traveler rating
    129
    26
    6
    1
    4
See reviews for
Families
62
 
Couples
39
 
Solo
22
 
Business
49
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Tampa, FL
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
46 helpful votes 46 helpful votes
“Everything you could need - plus breakfast AND salad bar”
5 of 5 stars Reviewed March 16, 2013

Stayed here for one night. Looks like a relatively new property (see photos).
Pros:
- very fast check in
- had a "pantry" in the lobby where you could purchase food
- included an extensive breakfast (see photos) with: waffles, sausage, eggs, yogurt, fresh fruit, cereal, donuts, pastries, etc.
- included a social hour with free beer and wine AND a salad bar which included tuna salad, chicken salad, and seafood salad, which you could make sandwiches with on ciabatta rolls or put on your salad
- room had full kitchen with refrigerator, stove top, dishwasher, sink, microwave, dishes and utensils
- room had a couch and seating area and a desk and plenty of outlets to charge things
Cons:
- walls were very thin and you could hear the people in the next room using the water and flushing the toilet
- allow pets - heard one dog barking
- had sheer curtains but no regular curtains/drapes to block out the light if you want to sleep in
- our room was supposed to be a non-smoking room but there was a cigarette burn on the carpet next to the bed (the room did not smell of smoke though)

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
May 20, 2013
Thank you very much for taking the time to post your comments and photos regarding your stay with us! We do appreciate all feedback as it helps us to improve both our facilities and service! I am glad that you enjoyed your stay with us!
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Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
“Overall a nice place to stay”
4 of 5 stars Reviewed March 15, 2013

The facility is very clean, nicely appointed suites and rooms.the location is convenient,safe and close to everything. Laundry on site was clean and very efficient. The sad part is that the Management is nasty! Rude and argumentative. Stated room given was different than room from the model selected because I purchased an on line package which included
airfare, hotel and rental car. I was told that when purchased as a package, the advertised "suite" is downgraded to "room" the manager was unwilling to honor the booking of a suite. I would stay here again but would not book as a package.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Izzadora D about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
May 20, 2013
I appreciate your taking the time to provide your feedback regarding your stay with us. Thank you for the compliments. I apologize that the package booking involved confusion with your type of suite. While I'm not sure who specifically handled your situation, I would be happy to discuss it with you if you'd like to call me directly. Once again, thank you for taking the time to post your comments, as all, positive and negative, help us to measure ourselves against our goals of excellent service.
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Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
“Reliable, friendly, and comfortable”
5 of 5 stars Reviewed March 14, 2013

Recently revisited this hotel for a second time, and it was just as great as the first time. Was upgraded to a suite as Priority Club member again, and could not have been more comfortable. Enjoyed the evening happy hour and diverse breakfast choices and the super-friendly staff. I will keep staying here when I'm in town!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask jazzfestivus about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
May 20, 2013
Thank you for returning to stay with us again and for your kind comments regarding our staff! Our goal is to make each and every guest feel at home and your feedback is important to us so that we ensure that we are on track with this goal! We hope to see you again!
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Tallahassee, FL
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Suite and Service Far Exceeded Our Expectations”
5 of 5 stars Reviewed March 11, 2013

We arrived after a long day, pretty beat, and were pleased to find the motel staff so friendly and offering free dinner (Tues-Thurs). Our two room king suite was very nice, roomy and spotless. Excellent quality bed with nice flat screen TV, clean bathroom and the living/kitchen room was well equipped with comfortable furniture, including a nice couch, over stuffed chair, flatscreen, and a desk set. The kitchen portion was incredibly well equipped with spotless dishes and all conveniences, etc. including a dishwasher of all things. Even the stairways and elevators were clean.

Good soup and salad dinner with free (I think) wine and beer offered, and good hot breakfast the next morning. There is nothing fancy about this 4 story suites motel but everything seemed to be very well done. Nice location and great price too. We will return to this one.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask vbooks about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
May 20, 2013
Thank you so much for your compliments about our staff and services regarding your stay with us! I do appreciate you taking the time to post your thoughts and experiences here. We look forward to seeing you on a future visit to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Nice geteway”
5 of 5 stars Reviewed March 5, 2013

My husband and i live in Jacksonville, and for the Valentines weekend we wanted to celebrate in an area near work as we live near the airport. We booked tickets to the Alhambra and booked this hotel for the location AND price $89 a night. When we arrived the front desk was VERY friendly he asked our pref on room location. the room itself was VERY VERY nice. Kitchen stocked with all your needs a small stove top, fridge and microwave. Made me want to stay longer than one night. We plan to use this hotel chain again in our travels.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask Gidget J about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
May 20, 2013
So glad to hear you enjoyed your Valentine's Day Weekend getaway! Thank you for your comments about your stay with us and we do hope that you will stay with us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Staybridge Suites Jacksonville

Also Known As:
Staybridge Suites Jacksonville Hotel
Staybridge Suites Jacksonville Hotel Jacksonville
Jacksonville Staybridge Suites
Address: 8511 Touchton Rd, Jacksonville, FL 32216
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Jacksonville
#24 Business Hotels in Jacksonville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Extended Stay Hotel in Jacksonville, FL Offers Convenient Accommodations Ideally situated near the Deerwood and Southpoint office parks, Staybridge Suites Jacksonville is an all suite, upscale extended stay hotel in close proximity to exciting area attractions and leading Jacksonville businesses. Long term guests of our pet friendly Jacksonville hotel enjoy touring the Jacksonville Zoo and sunbathing at Jacksonville Beach. Sporting events at the Jacksonville Municipal Stadium and shopping at St. John's Town Center Mall can also be found less than six miles away. Business-oriented travelers appreciate our lodgings near downtown Jacksonville and companies such as Merrill Lynch, Blue Cross Blue Shield and Vistakon. In order to accommodate our guests' professional needs, a 24-hour business center and free high-speed Internet access are provided. During your stay, we hope you will rest comfortably in one of our spacious suites featuring full-service kitchens. A free daily breakfast and complimentary laundry services are provided for your convenience. An outdoor, heated pool, a well-equipped fitness center, a barbecue grilling area and evening community-oriented Sundowner Receptions are also available for your relaxation and recreation.As you plan your trip to sunny Florida, we invite you to explore our exceptional Jacksonville hotel rates and make your reservations with us today. ... more   less 
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