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Staybridge Suites Jacksonville: Traveler Reviews

3.0 of 5
8511 Touchton Rd, Jacksonville, FL 32216
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Staybridge Suites Jacksonville
Ranked #3 of 132 hotels in Jacksonville
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166 reviews from our community

Traveler rating
    129
    26
    6
    1
    4
See reviews for
Families
62
 
Couples
38
 
Solo
22
 
Business
49
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Savannah, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Week-end Trip”
5 of 5 stars Reviewed November 30, 2012

“Had another wonderful stay at the Staybridge Suites in Jacksonville over the Thanksgiving weekend. We visit the Jacksonville area every couple of months to do some shopping at St. John’s Town Center (we live in Savannah) and this is the only hotel we consider our “home away from home”. It is pet friendly, the staff is outstanding, and the hotel and rooms are exceptionally clean. Definitely a 5 star in our book!”

Room Tip: Great pet friendly hotel.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Golfers737 about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
December 3, 2012
Thank you very much for returning to stay with us again! Also, I would like to thank you for taking the time to express your experiences here and for your kind words! Our team strives to make every guest feel at home and we share all comments with them. Glad you had a wonderful Thanksgiving and we hope to see you again!
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florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great choice”
5 of 5 stars Reviewed November 8, 2012

Very clean, well kept and dependable. The staff is professional, yet refreshingly friendly and caring. Food is quite good considering it comes at no additional expense. The rooms are comfy, clean and spacious. Pool, fitness room and laundry always clean. They take pets, but we were never bothered by pet noise. Location is wonderful. Major shopping/restaurants at the next exit and good restaurants, CVS, fuel, bank and Publix across the street from the hotel. The hotel is nestled on a side street below CVS with trees on two sides, shielded from noise and lights.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by n2bn for Jacksonville
Ask n2bn about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
November 8, 2012
Clean hotel--Check; Good Service--Check; Caring and down to Earth staff--Check; Good FREE Food--Check; Quite location in the middle of everything--Check. It seems that we hit all the right buttons for you. Thank you for the kind comments.
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Guantanamo, Cuba
1 review
“Very Disappointing”
1 of 5 stars Reviewed November 7, 2012

I have stayed at this hotel before and had a great experience. However, this last experience was horrible. I reserved a two bedroom suite with a king bed. When I checked in those were all taken and was given a lesser room and it when downhill from there. In summary - there was a dog turd on the floor, the television remote in the living room was covered with some oily substance, there were splatters of toothpaste on the mirror, backsplash and kleenex holder, there were several bugs crawling on the walls and one bedroom window would not lock properly.
The management wanted to give us another room, but after all that I wasn't willing to stay there with my family. Plus, all they had were rooms with double beds.
Very disappointing.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask usnjeremy about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
November 8, 2012
There is no denying that we really dropped the ball on this one. I personally looked into why you were given a substandard room and found that when the Executive Housekeeper was updating rooms to clean and available for check in status she accidently hit room 102(your room) instead of 101 which was right next to it. Your room was never meant to be updated to clean status. The phrase "Cleanliness is next to Godliness" is ever so true in the hotel business and something that we take very seriously. I apologize for the mistake and hope that you will give us another shot in the future.
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Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed October 22, 2012

My family and I stayed here just to get away from the ordinary. We really enjoyed staying at this hotel. It was super clean, comfortable and the staff was great. The location is great and convenient to everything. we will definitely stay here again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SScott_12513 about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
November 8, 2012
AHH, just get away. Don't we all wish we could do that every so often? With most of the staff that opened the hotel still here after 4 years don't forget about us the next time that a little R&R is needed.
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tallahassee
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Staybridge jax”
4 of 5 stars Reviewed October 18, 2012

This is my 2nd stay in here in the last 4 weeks. Never stayed @ a Staybridge. Rooms are spacious. Billy @ the counter is very nice guy. Love the free beer & wine T-Th and food if you want it. Close to St Johns town center (shopping). Very close to my work when I come to Jax. Publix across the street, CVS on the corner. Close to great dining options. Will continue to stay here going forward. No complaints here!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tjvols1 about Staybridge Suites Jacksonville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaybridgeJax, General Manager at Staybridge Suites Jacksonville, responded to this review
November 8, 2012
We hope that the second stay convinced you that Staybridge Suites is the best kept secret in the Southside area. Many travellers have not heard of us but when they get the chance to stay, they are usually hooked. We hope that you will tell your coworkers.
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Additional Information about Staybridge Suites Jacksonville

Also Known As:
Staybridge Suites Jacksonville Hotel
Staybridge Suites Jacksonville Hotel Jacksonville
Jacksonville Staybridge Suites
Address: 8511 Touchton Rd, Jacksonville, FL 32216
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotels in Jacksonville
#24 Business Hotels in Jacksonville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Extended Stay Hotel in Jacksonville, FL Offers Convenient Accommodations Ideally situated near the Deerwood and Southpoint office parks, Staybridge Suites Jacksonville is an all suite, upscale extended stay hotel in close proximity to exciting area attractions and leading Jacksonville businesses. Long term guests of our pet friendly Jacksonville hotel enjoy touring the Jacksonville Zoo and sunbathing at Jacksonville Beach. Sporting events at the Jacksonville Municipal Stadium and shopping at St. John's Town Center Mall can also be found less than six miles away. Business-oriented travelers appreciate our lodgings near downtown Jacksonville and companies such as Merrill Lynch, Blue Cross Blue Shield and Vistakon. In order to accommodate our guests' professional needs, a 24-hour business center and free high-speed Internet access are provided. During your stay, we hope you will rest comfortably in one of our spacious suites featuring full-service kitchens. A free daily breakfast and complimentary laundry services are provided for your convenience. An outdoor, heated pool, a well-equipped fitness center, a barbecue grilling area and evening community-oriented Sundowner Receptions are also available for your relaxation and recreation.As you plan your trip to sunny Florida, we invite you to explore our exceptional Jacksonville hotel rates and make your reservations with us today. ... more   less 
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