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“Nice place for 2 days” 3 of 5 stars
Review of Courtyard by Marriott Jacksonville Flagler Center

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Courtyard by Marriott Jacksonville Flagler Center
3.0 of 5 Hotel   |   14402 Old St. Augustine Rd, Jacksonville, FL 32258   |  
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Ranked #20 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
iofnewt
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Nice place for 2 days”
3 of 5 stars Reviewed May 13, 2014

We stayed while visiting family in Jacksonville, then moved to the beach. All was nice and we used Marriott reward points for the total stay. Problem was with coffee. They advertise coffee all day but when we ask we were told that because they changed to Starbucks they only offered it in morning and late afternoon. That sucks twice because we dislike Charbucks and were counting on a cup of coffee based upon their advertisement that coffee would be available.
Otherwise all else was ok. AC worked efficiently and quickly. We did not try the pool but it looked ok for kids. Food service is very limited but ok for quick breakfast. This is not a great place for food if you are vegiterian/vegan.

Room Tip: Noisy near elevators.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, General Manager at Courtyard by Marriott Jacksonville Flagler Center, responded to this review, May 15, 2014
Hello,
Thank you for your recent review. I want to apologize for the inconvenience you experienced with not having coffee available. I have addressed this with our staff as we do have Starbucks available all day. Starbucks is the only brand we have to offer other than what is available in the guest room,and I understand this is not everyone's preference so please accept my apologies for that. I do hope you were pleased with the rest of your visit. If there is anything I can do please do not hesitate to contact me.
Sincerely,
Jennifer Messing
jmessing@peachtreehotelgroup.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    97
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    12
    4
    3
See reviews for
72
37
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34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Halifax, Canada
Top Contributor
132 reviews 132 reviews
24 hotel reviews
Reviews in 42 cities Reviews in 42 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed May 12, 2014

I checked in at 1am and checked out at 7am, so this was brief stay. My room was clean and comfortable. This hotel is conveniently located just off the highway. Compared to other Courtyard properties this is on par if not above average as it is a new property.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2014

Courtyard by Marriott was amazing and catered to my family and friends exceptionally well! I will definitely be staying here again! Clean, good rate, and friendly employees.

The location is only about 15 minutes from Nocatee and not far from the beaches!


Stayed April 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 16, 2014

Stayed at this hotel on Saturday April 12, 2014, and booked the Stay for Breakfast package, which we have done at other Marriott properties. Our only option was a breakfast buffet, not a made-to-order breakfast. The breakfast buffet was terrible. The scrambled eggs had been there for a while and were dry, burnt, and were never replenished during our time there in the morning. Other guests who arrived after us had no eggs at all. The sausage was pink and under cooked, which is a health hazard. When we stated our displeasure with the buffet quality to the front desk clerk she was not even apologetic about the situation. Hotel was very nice but would not stay there again. Hotel is managed by Peachtree Hospitality Group LLC. They need to do some work on building and keeping Marriott customers.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, General Manager at Courtyard by Marriott Jacksonville Flagler Center, responded to this review, April 18, 2014
Hello,
Thank you for your review. I am shocked and disappointed to hear about your breakfast experience during your stay here. This is certainly not typical for our hotel as we usually get several compliments on the restaurant and buffet. I am so sorry that this was not the case during your stay. I can assure you that I have addressed both the restaurant and the front desk staff regarding your experience. We strive to make sure every guest is satisfied prior to departure and make every effort to resolve any issue that may have been encountered. My apologies again that it was not handled in the proper manner. I do hope that in the future you will give us another opportunity to exceed your expectations as I am confident that our team will be able to deliver the top notch customer service that you and every guest deserves.
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Aubrey, Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 14, 2014

I stay at this hotel every couple of months - it's very close to the office (convenient) with comfortable accommodations. The staff are terrific and seem genuinely happy to see you arrive. The refurbishment is complete and nicely done. There's only one downside to the recent refurbishment ... I miss the breakfast buffet! Apparently Courtyard is moving to a Bistro, which isn't convenient for the business traveler in a hurry in the morning. Overall, a great place to stay.

Room Tip: Top floor has less A/C and street noise ... but I haven't had a bad room yet.
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Green Features: Courtyard makes being environmentally friendly extremely easy ... they let you know what their standard environmental practices are, and of they don't suit you, let them know!
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, General Manager at Courtyard by Marriott Jacksonville Flagler Center, responded to this review, April 16, 2014
Thank you so much for your review. I am so happy you liked our renovation and enjoyed it as much as we are. We are so pleased to be able to have such a great hotel for travelers like you to enjoy. We look forward to your next visit! Thanks again!
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Wakefield, RI
Top Contributor
197 reviews 197 reviews
122 hotel reviews
Reviews in 125 cities Reviews in 125 cities
373 helpful votes 373 helpful votes
5 of 5 stars Reviewed April 8, 2014

This 6 year old property just completed it's renovation, so it's in superb shape. Right off I-95 it's in a mellow location next to a hospital, and is devoid of other hotels, tons of restaurants, etc. It's south of Jacksonville so a good 30 minutes from the airport. Rooms are in excellent shape, new carpets, towels, etc. Decent size outdoor pool. There is an Applebees and Starbucks within walking distance, otherwise a plethora of choices 10-30 minutes away. I recommend Clark's Fish Camp, an extraordinary place on the St John River. Good choice for either the business or leisure traveler. Rates (at time of review) tend to be a bit cheaper then other Courtyard's in the JAX area.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer M, General Manager at Courtyard by Marriott Jacksonville Flagler Center, responded to this review, April 9, 2014
Thank you so much for your kind review. We are very happy to be done with renovation and extremely pleased with the results. I am so glad you enjoyed your visit with us and hope you will come again soon! Thanks Again!

Jennifer Messing
General Manger
Courtyard Jacksonville Flagler Center
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
73 reviews 73 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

This hotel is undergoing a complete renovation. The new rooms are very nice but the lack of a reception area is a bit inconvenient. I've no doubt when done, it will be greats staff very nice and accommodating.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Jacksonville Flagler Center

Address: 14402 Old St. Augustine Rd, Jacksonville, FL 32258
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Business Hotel in Jacksonville
#23 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Jacksonville Flagler Center 3*
Number of rooms: 120
Official Description (provided by the hotel):
The Courtyard by Marriott Jacksonville Flagler Center recently completed a multi-million dollar renovation and now offers the new Bistro lobby where guests may Eat. Drink. Connect. This investment included an upgrade of all guest rooms and public areas that completely transformed the hotel for a new stay experience. This award-winning hotel is only 10 minutes from downtown Jacksonville and a quick 20-minute drive to Jacksonville beaches. While staying with us, take advantage of our close proximity to St. Augustine, JT Butler Boulevard, Deerwood business district, Baymeadows Road, Baptist Hospital, Mayo Clinic, Ally, Citi, Allstate and world-class TPC golf! Complimentary high-speed wireless Internet ensures you are never out of touch. Our Jacksonville, FL, hotel’s meeting room allows for affordable events, and our attentive staff will deliver true Marriott hospitality. ... more   less 
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Also Known As:
Courtyard By Marriott Jacksonville Flagler Hotel Jacksonville
Jacksonville Courtyard
Jacksonville Marriott

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