We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service with a comfortable stay” 5 of 5 stars
Review of Comfort Suites Jacksonville I-295

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Comfort Suites Jacksonville I-295 to your Saves list
Comfort Suites Jacksonville I-295
2.5 of 5 Hotel   |   7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #50 of 131 Hotels in Jacksonville
Charleston, South Carolina, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great service with a comfortable stay”
5 of 5 stars Reviewed November 8, 2012

I was greeted at check-in with a warm welcome from the front desk agent and the GM, Bill Flor. They took the time to get to know me during the check-in and to recommend places to eat that fit my liking. They even gave me a menu to take to my room! This property is in excellent shape and very clean from the parking lot, entrance, lobby, and guest room. I went out to dinner and came back to find a very well lit parking lot (they even have lights that wrap around the palm trees!). Did I mention their breakfast? It was awesome! They had everything a normal hotel breakfast has but they also have breakfast sandwiches that you can make along with blue berry pancakes! (I guess they change the pancake flavors occasionally)

Room Tip: Check out their jacuzzi suite!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, November 10, 2012
Thank you for your positive review! It was our pleasure to be of service and we look forward to seeing you again in the future.

My Best, Bill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

99 reviews from our community

Traveler rating
    57
    23
    7
    8
    4
See reviews for
31
22
10
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Pompano Beach Florida
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 12, 2012

I stayed at the Comfort Suite, on Commonweath Ave in Jacksonville, FL for one night on my way North for work. This hotel does not look so old, but it is in very bad state.
Water damage on the bathroom walls & ceiling. Mold all over the caulk of the tub & in the grout lines.
The bed was very noisy. Every time I moved in the bed it sounded as if the bed would fall apart. The TV was a MASSIVE 46 inch Tube TV. That could only be seen from the bed. You could not move the TV to watch from the sofa or the desk. The sofa had a rip & a stain. Two walls had been painted a dark red color. But the looks like the painter used a toothbrush to apply the paint. Very bad wall/ceiling repairs everywhere. The desk clerk seemed confused while checking in. I walked around in my socks all evening & before bed my socks were so dirty, I tossed them out.

The Internet service is very slow & you have to watch a commerical to get the internet.

I will stay away from this Comfort Suites from now on. Btw, I am a Diamond Elite member of this chain.

  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, September 20, 2012
Good day barbuhomme:

Thank you for your post - the feedback is appreciated. Of specific concern are the comments about the tub, bed and carpet. Our property is rated 'Exceptional' and the overall scores pertaining to cleanliness are typically of the highest caliber. Our carpets are cleaned on a regular basis and the beds are 'state of the art' Sealy Posturepedic pillow tops.

Saying this, I apologize for your issues and not being up to standard on this specific visit as I am personally responsible for everything that occurs at this property. As my staff will attest to, we strive for zero defects.

I have looked to see if the issues were logged at the front desk so I could have maintenance attend to the bed and have further training done with the housekeeper that cleaned the suite but, was unable to find it. We will however institute property wide reminders of the proper proceedurers to ensure all honored guest 100% satisfaction.

Thank you for keeping us on our toes!

My Best,

Bill Flor, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2012

We stayed here last month for one night in-route to our vacation destination in soutwest Florida. It is the best on-the-road overnight stay I can remember. The room was clean, bed was very comfortable, staff very friendly and accomodating, and the included breakfast was the best "included breakfast" I can remember (fresh fruit, yogurt, sweet breads, eggs, bacon, sausage, juices, cereal, toast, muffins, make your own waffles) Within 5 minutes of getting to our room the lady at the front desk called the room to see if everything was okay . . . and it was, but that was a very nice touch ! Met the manager at breakfast who made the rounds to see if everything was okay with each and every guest.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, September 5, 2012
Good day NC_Old Guy...and thank you for your post - that's what I'm talkin' about!! We strive every day and dedicate our professional lives to ensure 100% guest satisfaction - zero defects. I will share this with the staff as a goal to accomplish with each and every of the 15,000 guests we serve annually!

My Best,

Bill Flor, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 3, 2012 via mobile

NIce hotel. Lady taking care of the breakfast area was very good. She kept the food fresh, clean up after everyone, wiped tables down as guest left the breakfast area. The remainder of the stag were pleasant any helpful. The rooms were on good condition and very comfortable. If your looking for a nice pool to sun at, this won't work for you. It's located under the hotel. Be okay for kids to swim and get excercise. Over all stay was good !

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, September 5, 2012
Hello IBSANC...I am pleased your stay was enjoyable. We look forward to being of service again when your travels bring you back to JAX.

Safe travels,

Bill Flor, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 25, 2012

I booked this room because I couldn't get a closer one to my event. I checked in on 6/21/12 and the lady at the desk was helpful, but strange. I can detect when someone is being falsely pleasant and that is what I felt at the time.

The first night there, the desk chair broke when I leaned back. I ended up on the floor. The next morning, I let the lady at the front desk know, but had to explain twice because her English didn't seem very good. At least she asked if I was OK.

The rest of the stay was uneventful. The room was clean and not a bad value. The location was in an industrial strip mall kind of place next to a Wendy's (avoid the Wendy's).

I used their hardwire internet and it was fast enough for internet browsing. The internet service wanted to ask you questions about your life before you signed in. I figured out later that you didn't have to answer the questions, but they still wanted to market something to you.

The hot breakfast was the usual hotel fare and seemed to be attended to by the staff.

I got home and used my laptop after my stay and the firewall and security had been turned off. I don't know how or when it happened, but it happened somewhere during my stay while using their internet access. Be wary while using your computer there.

Overall, I wouldn't stay there again.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Suites Jacksonville I-295, responded to this review, June 26, 2012
Good day FKCSDad...Thank you for your post. I must say that after reading the title I was expecting some issues to match it. My staff has been described as the" friendliest staff" by hundreds of guests. The one who checked you in is genuine and by no means fake. Our location is in a corporate center not 'strip mall'. I do apologize for the chair mishap and glad my valued front office manager asked if you were OK.

Again, thank you for your post and pleasant travels.

Bill Flor, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 15, 2012

Family of 5 stayed at this hotel, 25-26 May, 2012, during JAX trip to attend the U.S. Men's Soccer game vs. Scotland. My first requirement for choosing this hotel was their capacity to accommodate 2 adults and 3 kids in a single room. Second requirement was a good location, in terms of a short drive to downtown. This hotel definitely met those requirements.

Rooms were fairly up-to-date, clean and comfortable. Was surprised to find a good-sized bathroom, with an also up-to-date fit and finish. Wi-Fi access in the room was sometimes challenging, but once connected, worked fine. Complimentary morning breakfast was the standard Choice Hotels spread of breads, pastries, cereals, yogurt, waffles and a couple of hot items (rotating each morning). As with many hotels, the breakfast crowd exceeded capacity during peak hours, but they would set out the food items earlier than the published schedule, so early-risers could beat the crowd. Also, there is a Wendy's fastfood restaurant adjacent to the hotel. I believe there was a pool and fitness center, also on-site, but our schedule didn't allow time for those.

If we ever need to return to JAX and need a hotel within a short drive to downtown, this would be our pick.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, June 18, 2012
Good day Family 5...Thank you for your positive feed back which I certainly will share with the staff. We hope to be of service again in the future.

My Best,

Bill, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 1, 2012

I chose this property for convenience and value, and it met my needs on both. It's right off an interstate in an industrial area, with a Wendy's next door. While check-in took a few extra minutes, I appreciated the call I received a short while later making sure the room was acceptable. However, I was concerned by all the anti-theft signs in the room, leading me to wonder what type of people stay there (and whether I'd bring my family there). The hangers in the closet were also anti-theft, a problem for hanging up a shirt to de-wrinkle. Breakfast options included make-your-own waffles, which was a nice alternative to the basic economy buffet foods offered. Overall a good night sleep for not much money.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, June 4, 2012
Good day RSW777...Thank you for your recent post. I'm glad you mentioned our complimentary full hot breakfast buffet. Yes, the choice of two kinds of waffles seems to be a big hit along with eggs, breakfast meats, cereals, fruits, yogurts, donuts/muffins, breads, hard boiled eggs, oatmeal, grits and of course three different types of juice and coffee. Indeed, a family can save a lot of money with this value added amenity.

Happy travels to you and thank you for staying with us...

Bill, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites Jacksonville I-295? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Jacksonville I-295

Address: 7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Jacksonville I-295 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Modern all suites AAA three diamond rated property. Complimentary full extensive hot buffet breakfast daily. All suites contain either one king or two queen Sealy upgraded bedding along with a sitting area with a couch that is a queen sleeper sofa. Other suite amenties are: microwave, refrigerator, coffee maker, premium television channels and much more. Complimentary wireless internet throughout and also hard wired in the suites. Sparkling swimming pool. Nearby all Jacksonville attractions/venues.Conveniently located off I - two ninety five exit #twenty two with I - ten and I - ninety five close by. Many restaurants nearby. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, Priceline, Booking.com, Orbitz, Choice Hotels, TripOnline SA, Odigeo and Tingo so you can book your Comfort Suites Jacksonville I-295 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Jacksonville i-295 Hotel Jacksonville
Jacksonville Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites Jacksonville I-295, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.