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“Great Value in JAX” 5 of 5 stars
Review of Comfort Suites Jacksonville I-295

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Comfort Suites Jacksonville I-295
2.5 of 5 Hotel   |   7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220   |  
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Ranked #52 of 132 Hotels in Jacksonville
Atlanta, Georgia
Top Contributor
65 reviews 65 reviews
52 hotel reviews
Reviews in 52 cities Reviews in 52 cities
43 helpful votes 43 helpful votes
“Great Value in JAX”
5 of 5 stars Reviewed January 9, 2012

This is a great value for the business traveller. An excellent location from which to access greater Jacksonville yet far enough from the downtown area to remain affordable and quiet. The rooms are newly furnished, clean and spacious. Great bed and shower. Staff is friendly and helpful. AND... there were real eggs for breakfast, not the yellow disc things. This will be my chosen hotel in Jacksonville from now on. 

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, January 16, 2012
Thank you for your feedback. It was certainly our pleasure to be of service and well worth while getting up early to chase those chickens down for real eggs!

Bill & Staff
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100 reviews from our community

Traveler rating
    58
    23
    7
    8
    4
See reviews for
32
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Clarksville, Tennessee
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 27, 2011

This hotel is located in an industrial area of questionable charactor, we booked for two days, on the morning of the second day a knock on the door at 8:00am woke us up. It was the housekeeping staff wanting to know if they could CLEAN the room?? I travel frequently and have never received a knock on the door to clean the room at that hour and I never put a "do not disturb sign" on the door. When I spoke to the general manager I was told that the housekeeping staff had no way of knowing the room was occupied. Which means this hotel is so poorly managed that they don't know what rooms are occupied or that the manager was not telling the truth. Room was poorly lit, carpet stained, and the vent fan in the bathroom did not work and in need of thorough cleaning. I travel to this area a couple of times a year and will not stay at this hotel again.

  • Stayed November 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, November 29, 2011
Good day and thank you for your post. Responding to your comments, I offer the following: 1) Yes, we are located in a distribution (not industrial) area. However, I'm at a loss as to what you mean by "questionable character?" This is a safe area with hard working people. We have the pleasure to be of service to those conducting business nearby as well as many leisure travelers .2) I recall speaking to you about the 8 a.m. knock on your door. Certainly, we know if a room is rented but, not physically occupied at any given moment. If a guest does not want not to be disturbed they need only to place the 'Do Not Disturb" sign on the door and their wishes will be respected. 3) Last, all our suites have recently been deep cleaned and are fresh and our exhaust fans are on a timer to ensure optimum guest comfort.

I will not respond to your personal comments as to my poor management of our award winning facility or not being truthful as it goes to my character and lifes work and not appropriate in this forum. Again, thank you for your post as constructive comments help us provide better service to future guests.

Bill Flor, GM
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new jersey
Top Contributor
68 reviews 68 reviews
26 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 11, 2011

Stayed here for the second time prior to a cruise..The suites are large and clean and the beds comfy. The free internet is a bonus..Great morning breakfast and endless coffee!! The staff are all wonderfull!!

I will certainly stay here again...Also very close to shopping center with a super walmart for supplies prior to sailing!!

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, November 12, 2011
Good day bestbabyone! It was great to have you as our honored guest once again. Thank you for your comments. Please come back as the local Walmart has budgeted for a monthly visit from you. My Best...Bill.
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North Port, Florida
2 reviews
5 of 5 stars Reviewed October 27, 2011

We stayed at this hotel on our journey to Sarasota and we were more than pleased with the accomodations. The presentation of the hotel was excellent and the front desk staff couldn't have been more polite and helpful. Will definitely stay at this location on our next trip. The room was spotless and the beds were very comfortable. The breakfast was hot, plentiful and delicious. We even had the staff serving us which we knew was certainly not part of there job but they have a great staff.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, October 30, 2011
Thank you karenpat2! I'll let the staff know how pleased you were with your stay. It was great to have you as our valued guest and it was a pleasure to have spoken with you on check out.

Bill Flor, GM
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Pittsburgh, Pennsylvania, United States
1 review
5 of 5 stars Reviewed October 1, 2011

I can not use enough superlatives to describe the time I had at this Comfort Suites. The desk person Rochelle really made us feel welcome, and even called us later in the evening to see if there was anything she could do to make our journey better.
Breakfast was great. The general manager checked us out in the morning and gave information about the area. We look forward to staying at this inn in the future.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, October 3, 2011
Hello Jim...thank you for your post. We appreciate your feedback and please 'do drop Inn' again when you are in the area.

My Best, Bill - GM
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Interlachen, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2011 via mobile

Well once again our truck ended up in a shop and here we are again at the Comfort Suites in Jacksonville and once again our stay was outstanding. Everyone went way above and beyond for us. The manager Bill managed to aquire a truck driver discount based on our last stay and he took excellent personal care of us. We have decided to take some of our home time and spend a night or 2 broken truck or not just because of the service. Thanks Bill for being the wonderful manager you are. The rooms and food were perfect as always and we recommend this hotel to anyone looking for a great nights rest. And 5 stars to the whole staff u guys are the best. See you all on our next trip.

  • Stayed September 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, October 20, 2011
Thank you for your kind words! We always look forward to being of service to our favorite 'road warriors' ! Good to know we may see you in the future that is not prompted by another repair!

My very best,
Bill
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Columbus, Georgia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 15, 2011

This hotel was great. the staff was extra friendly from beginning to end. It started with a phone call for directions. we were just passing through and i picked this hotel to stay 1 night and then continue on the our way to orlando. The bed was comfortable and breakfast was great. I could not have picked a better place to stay the night. The kids really enjoyed the covered pool.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billfl793, General Manager at Comfort Suites Jacksonville I-295, responded to this review, September 17, 2011
Hello 2sweet4u...thank you for the kind words! I will make sure all the staff reads your post. Please come back when you are in the area!

My Best,
Bill Flor, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Jacksonville I-295

Address: 7019 Commonwealth Ave, I-295, Exit 22, Jacksonville, FL 32220
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Jacksonville I-295 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Modern all suites AAA three diamond rated property. Complimentary full extensive hot buffet breakfast daily. All suites contain either one king or two queen Sealy upgraded bedding along with a sitting area with a couch that is a queen sleeper sofa. Other suite amenties are: microwave, refrigerator, coffee maker, premium television channels and much more. Complimentary wireless internet throughout and also hard wired in the suites. Sparkling swimming pool. Nearby all Jacksonville attractions/venues.Conveniently located off I - two ninety five exit #twenty two with I - ten and I - ninety five close by. Many restaurants nearby. ... more   less 
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Also Known As:
Comfort Suites Jacksonville i-295 Hotel Jacksonville
Jacksonville Comfort Suites

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