To make a frustratingly long story short, I would NOT recommend this hotel to anyone. When presented with proof that our room had bed bugs, management (after not able to be reached by the staff for HOURS) seemed overwhelmingly unconcerned. The bed bug issue was completely brushed off and we were offered no more than a refund of what we paid. Our vacation was ruined and so was the four days of food that we had to throw out because it could not survive the drive home in the heat. They later offered us a meager few thousand points (that wouldn't even cover a one night's stay at the majority of Hampton hotels) which we have yet to receive.
We are Gold members who frequent hotels in this brand, but our business was not valued. There were issues with the room that we overlooked. However, the lack of concern for customer safety and the even bigger lack of customer service cannot be ignored.
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- Also Known As:
- Hampton Inn Jacksonville-9a And Baymeadows
- Hampton Inn Jacksonville-9a & Baymeadows Hotel Jacksonville
- Jacksonville Hampton Inn