We were driving north from Florida and decided to do it in three days. We also decided that we would spend the two nights on the road at Hampton Inns. Our first stop was in Jacksonville, FL. The hotel was a bit older than we had anticipated and the very reasonable price of $56.05 should have clued us in. Our room was on the first floor in the far rear of the hotel. The room was clean and neat with all the amenities you expect from a Hampton Inn. They had even provided the two extra pillows we had requested. However, when we got into bed we found that the duvet was extremely heavy and although it was cold in Jacksonville for us, I threw off the duvet on my bed (we had two queen sized beds). My wife did not sleep much at all due to the very loud air conditioning/reverse cycle heat unit in the wall under the window. The next morning she mentioned it to the front desk so they could have it fixed and to our surprise they cancelled our bill. We left early in the morning and did not stay for breakfast.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 21, 2013
Thank you for your response and feedback. We are always looking to improve our service so that we are able to provide top notch service and amenities to our guests. Our Hampton Inn is 5 years old and was actually recently renovated in January 2013 to include a fresh new "perfect mix lobby," a renovated Fitness Center, new carpet on all guest room hallways and several new amenities in the guest rooms. We look forward to having you stay with us again soon!
Report response as inappropriate
Director of Sales
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.