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“Great spot and Great Staff” 5 of 5 stars
Review of Fairfield Inn & Suites Jacksonville Butler Boulevard

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Fairfield Inn & Suites Jacksonville Butler Boulevard
2.5 of 5 Hotel   |   4888 Lenoir Avenue, Jacksonville, FL 32216   |  
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Ranked #37 of 132 Hotels in Jacksonville
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
“Great spot and Great Staff”
5 of 5 stars Reviewed June 7, 2014

Stayed here for 3 weeks starting middle of May. Rooms were clean, the place was quiet and the staff was the friendliest and most helpful that I have ever encountered. Especially Carol who took care of us all at Breakfast and was the most wonderful person. To all staff thanks again for everything. Can't wait for a return trip

Stayed June 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    56
    25
    11
    5
    1
See reviews for
30
17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Lexington, South Carolina
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed May 28, 2014

Stayed here for one night on 5/23/2014 as a stop over on the way home from a cruise. Hotel was well maintained and our room was very clean. Location is excellent, in the middle of a large complex of hotels. Safety is always a prime factor for us, and this location is A+ for safety in Jacksonville. We had dinner at a nearby Cracker Barrel restaurant. We did not use the attractive outdoor pool. The bathroom was clean, towels fluffy and shower head perfect. Also most important was the very comfortable mattress and clean bedding. All of this for $85 / night made us overlook the minor problem of inconvenient electrical outlets to charge our phone & I pad. Would definitely stay here again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 2, 2014

I thought the rooms were nice and clean, the service was excellent, the staff was friendly but the wifi at this hotel SUCKED. I've stayed out about 1000 nights in the past 5-6 years and this is THE WORST wifi I've ever experienced. I would rather them not even offer internet than tease me with this trash. I stay in hotels because I have to work. The lack of decent wifi and outlets near the desk and beds made this a very frustrating stay.

Room Tip: DO NOT stay here if you are here on business.
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAXBB, General Manager at Fairfield Inn & Suites Jacksonville Butler Boulevard, responded to this review, May 9, 2014
Thank you for staying with us during your visit to Jacksonville. Thank you for your compliments on service and staff. I sincerely apologize for the frustration and inconvenience you experienced as result of the poor Wi-Fi service. Unfortunately we discovered the following day, the router went out. It defaulted to the second back up service however you are corrected it was extremely slow. In addition we are in the process of upgrading our WiFi again to one of the best currently available.
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Myakka City, Florida
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 15, 2014

Stayed here for two nights for a short trip. Location was very accessible to everywhere we were going. We stayed in the suite and the room was very spacious, clean and comfortable. Staff was friendly. A number of food options nearby.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed March 13, 2014

I've never stayed in a hotel room with less accessible electrical outlets! My husband and I had to crawl under the oversized desk to reach the only free outlets in the room. It was very inconvenient to say the least. Many properties have outlets built into the side table lamps or built into the desk, etc. but not here!

The room itself was just okay. The carpet was stained in places and the towels, washcloths, etc were all very thin. The shower head was excellent though! I definitely give them credit for that!

  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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JAXBB, General Manager at Fairfield Inn & Suites Jacksonville Butler Boulevard, responded to this review, March 21, 2014
Thank you for taking the time to complete the review and sharing your experience. I apologize that your recent stay was not satisfactory and appreciate your feedback.
Please be assured that we are taking steps to avoid such problems in the future. We are working on implementing the desk outlet in all of our rooms soon.
If you would like to discuss your experience further, please feel free to contact me directly. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to serve you when your travels bring you back to this area.
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Rocky River, Ohio
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 6, 2014

We stayed here on our trip down to Cape Canaveral. We have stayed in this hotel in the past and the value was ok. The staff was okay and the room itself was okay. We did have an issue with the TV but they did come and correct it for us promplty. I was a little disappointed because they did not have any fresh coffee made in the evening and early morning. Not as many little amenities as some of the other chains offer.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JAXBB, General Manager at Fairfield Inn & Suites Jacksonville Butler Boulevard, responded to this review, March 21, 2014
Thank you for Choosing Fairfield Inn &Suites by Marriott As your Hotel of choice during your recent trip to FL. We appreciate you staying with us again and I apologize the coffee wasn't available during your recent visit. I will make sure this is corrected and look forward to your future stay with us. Please let us know what other amenities you like to see us have

Best regards
Javier Gil-General Manager
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Jacksonville, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2014

First I can't say enough about the staff, always smiling and helpful. Special thanks to the sales manager Jayne Burroughs. We had a block of rooms for my daughters sweet 16 and I tell you Fairfield you were so wonderful to us. The entire hotel is so clean till you can tell attention to detail is a priority. The rooms were so spacious and beds super comfortable. We looked at every hotel in that area and my daughter chose you because you far surpass the others in that area. If you are booking for an individual or group then choose Fairfield butler you won't be disappointed. Great hot breakfast as well. We will certainly be back.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Jacksonville Butler Boulevard

Address: 4888 Lenoir Avenue, Jacksonville, FL 32216
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Jacksonville
#42 Family Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Jacksonville Butler Boulevard 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Jacksonville Fairfield Inn & Suites Butler Blvd., off of I-95, is central to downtown, the Jacksonville and Craig Airports, as well as beautiful beaches of Florida. Only 2 miles away, the Deerwood business district, is home to Merrill Lynch, Blue Cross Blue Shield and Flagler Corporation. ... more   less 
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Also Known As:
Fairfield Inn And Suites Jacksonville Butler Boulevard
Fairfield Inn & Suites Jacksonville Butler Boulevard Hotel Jacksonville
Fairfield Inn Jacksonville
Fairfield Jacksonville
Jacksonville Fairfield Inn

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