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“THIS PLACE SUCKS!!!” 1 of 5 stars
Review of Fairfield Inn & Suites Jacksonville Butler Boulevard

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Fairfield Inn & Suites Jacksonville Butler Boulevard
2.5 of 5 Hotel   |   4888 Lenoir Avenue, Jacksonville, FL 32216   |  
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Ranked #38 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
1 review
“THIS PLACE SUCKS!!!”
1 of 5 stars Reviewed July 18, 2012

I recently stay at this hotel for 3 days the service was awful and the rooms were the same. My sink in my room leaked the entire time of my stay I was not offered another room nor did they offer to fix the problem. My credit card was over charged additional fees and I didn't receive the extra Marriott rewards points that I was promised per manager. PLEASE BEWARE OF THIS HOTEL...THEY WILL TRY TO OVER CHARGE YOU!!!

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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116 reviews from our community

Traveler rating
    62
    33
    13
    7
    1
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Holbrook
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 10, 2012

We arrived late and they had the room waiting with smiles and happy faces.
Great room, and in the morning a great breakfast, Check in and Out with ease. Supper friendly at the desk an through the hotel with all staff.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, VA
Top Contributor
141 reviews 141 reviews
44 hotel reviews
Reviews in 57 cities Reviews in 57 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed July 5, 2012

We spent one night at this hotel on our way to Southern Florida. The staff was friendly and the room was nicely appointed. The only down side was the mustiness in the room. After being in the room for a while, the mustiness was not as noticeable but did cause some breathing difficulties for my wife. In all fairness to the hotel, we did not report our issue to the staff and just went with what we had. The breakfast buffet was nice and what one would expect at a Fairfield Inn. If back in the area, I would not hesitate to stay here again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tallahassee, FL
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 31, 2012

Stayed here for the jacksonville jazz festival. can't say enough about it. was expecting standard room/ service for this chain.
the room and bathroom were large, well appointed and immaculately CLEAN! the 2 queen beds were comfortable, clean sheets and plenty of towels. the service was the best-the front desk was helpful, efficient, pleasant. cleaning and service staff were pleasant-even smiled at you- when we called for additional linen after 9PM, they came up within 5 minutes with a smile!.the free breakfast bar was well stocked and staff were friendly.
Nowadays good service and cleanliness are the exception rather than the rule even for big chain hotels, but must say this is one of the best hotel experiences I've had anywhere.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia
Top Contributor
96 reviews 96 reviews
91 hotel reviews
Reviews in 75 cities Reviews in 75 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 14, 2012

This property looks more like a Courtyard than a Fairfield. The lobby was bright and modern and the room was clean and quiet. Marriott must be trying to move the Fairfield hotels upscale because the newer properties seem to be nicer than Courtyards. The value I got for the room was much higher than expected. The room was not fancy but was nice. The AC system was quiet and the wifi worked well. A nice place to stay between the airport and the beach.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 30, 2012

Booked this hotel, being familiar with the Butler Blvd./I-95 area. Turned out to be a great location and a nice, comfortable hotel. Lobby is not the newest fairfield design, but updated and modern with an invitiing feel. Checkin was efficient and friendly. Was pleasantly surprised with the upscale design of the room, especially the bathroom, with nice tile floor and an upscale vanity area. Bed was very comfortaable with two differnet types of pillows. I preferred the fluffier ones. Lighting was another plus, with several fixtures throughout the room on three way switches. Never did get to breakfast, but it looked to be just as nice as the rest of the hotel.

Location is great with easy access to I-95 and Butler. Two minutes away are a Cracker Barrel and Applebees, with many more options a few miles away at Town Center.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 9, 2012

This is a newer and rather beautiful Fairfield Inn and Suites. I used my Marriott Points for a 1 night stay. I arrived at 3pm on a Wednesday and tried to check into my room. I am a GOLD Marriott Member. The lady told me that my room wasn't ready yet. She did not use my name or mention that I was a GOLD member. About 20 minutes later she called me up and said a King Room was available but it was a handicap assessible room. It was located on the 2nd floor - it seemed that there were quite a few handicap rooms for a hotel this size. My major annoyance with this type of room is the shower. About 30 minutes after I had settled in front desk called me as said someone had just viewed that room and thought they left the credit card on the bed they were sending someone up to look for it. I assured her their was no credit card on the bed and anywhere in the room. She came up and looked for the card. She said the people checked into that room but once they viewed it changed their mind. These are only minor inconveniences. My major complaint was I could here every conversation in the adjacent room. The walls are very thin. They talked until about 1 am before they fell alseep and I finally got some rest. As always I love the Marriott beds. Breakfast buffet was same as usual and satisfied my breakfast needs.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Jacksonville Butler Boulevard

Address: 4888 Lenoir Avenue, Jacksonville, FL 32216
Location: United States > Florida > Jacksonville
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Jacksonville Butler Boulevard 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Jacksonville Fairfield Inn & Suites Butler Blvd., Off of I-95, is central to downtown, the Jacksonville and Craig Airports, as well as beautiful beaches of Florida. Only 2 miles away, the Deerwood business district, is home to Merrill Lynch, Blue Cross Blue Shield and Flagler Corporation. Our Jacksonville, FL Hotel team welcomes meetings held in their spacious function space unique to our Fairfield Inn hotel on Butler. Blvd. Medical team members & patients visiting Mayo Clinic and St. Luke's Hospital find value, comfort, courtesy and productivity at the Fairfield Inn & Suites Jacksonville, FL Hotel. For fun, the St. John's River offers adventure and if you are you a sports fan, the Jacksonville Jaguars are thrilling to see in action! The University of North Florida & the Florida Coastal School of Law are minutes away. Favorite nearby dining spots include P.F. Changs, the Cheesecake Factory, and Maggianos. Stay and Believe in Fairfield Inn! ... more   less 
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Also Known As:
Fairfield Inn And Suites Jacksonville Butler Boulevard
Fairfield Inn & Suites Jacksonville Butler Boulevard Hotel Jacksonville
Fairfield Inn Jacksonville
Fairfield Jacksonville
Jacksonville Fairfield Inn

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