We stayed overnight at this Hampton on our way home from a trip to the Gulf Coast. It is conveniently located off I-10 and we like to stay at Hamptons when we travel because they offer
such great hotels and a free breakfast!
The service at this one was not what we are used to, however. We arrived late for check in (probably around 1am) because our travel was delayed a bit more than we expected. I had called ahead during the evening to notify the hotel of the late check-in and the person I spoke with was very friendly. However, when we arrived for check-in the night-shift receptionist acted like we had completely inconvenienced her for the night. She seemed bothered that she had to answer the door (it is locked after hours). She barely spoke except to tell me our room number and that the elevators were down the hall. We had not unpacked the car, so I went back out the front entrance to retrieve our bags. The sign at the door instructed visitors to swipe their room key for entrance, but there is no electronic device to use. Instead, I rang the doorbell and the same receptionist let us in (seemingly bothered to have gotten up to help us yet again). When I told her I there was no place to swipe my key card, she sighed and stated "I told you that you can only swipe at the side entrances." First, she had never told me that. Second, why is there a sign indicating that one should swipe a card when that is not a possibility at that entrance?
We were exhausted and ready for bed, so we decided to forget about the grouchy receptionist and get some sleep. The HVAC system and refrigerator in the room seemed to hum and vibrate all night, making sleep a bit difficult. The halls were relatively quiet though and the beds were comfortable as usual at the Hampton. Breakfast was the typical selection of hot and cold choices. The food was good and plentiful.
Overall, I suppose the stay was fine since it was only one night. It's hard to judge the service of this hotel based on experience with just one person, but I can say that I understand why that receptionist is assigned to the night shift.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your feedback with us. We understand how important first impressions can be and whether staying with us for one night or several, you should never feel undervalued or disrespected. Please accept our sincerest apologies. We are addressing your concerns with our front office team and looking into the lobby signage and HVAC noise you also mentioned. Please consider giving us another chance to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.