Our trip to Florida was not for a family vacation, it was to visit the Mayo Clinic in Jacksonville. This hotel went above and beyond what they needed to do to make our stay the best it possibly could. Our daughter is highly susceptible to allergies (which was one of the reasons for our visit to Mayo) and we determined after staying there for two nights that the air conditioning unit potentially was giving our daughter some problems due to allergens in the unit. The hotel exchanged the unit with a new one and her problems that are associated with allergies went away. The hotel takes pets, which was the reason why we particularly booked this Hampton location. This allowed us to not have to have our animals at a kennel for a week while we were gone out of town. The hotel is extremely clean, the staff is exceptionally friendly and very helpful. Thank you staff at the Hampton Inn, Southside Blvd. for all that you did to help my family. We appreciated it more than you know!