I put my daughter and son in law with 3 small children in this hotel. We paid for a double bed occupancy and at the time of check in was told I would have to pay an additional $10.00 for the extra person and $15.00 dollars for a roll away bed. They left my son in law to get the bed himself which would have been fine if they hadn’t put them on a second floor room with no elevator. The real problem started when I found an additional charge for $25.00 dollars for one night with an extra person and then another additional charge for $60.00 dollars for the second night of one additional person. When I called and tried to get an explanation from the hotel for the additional $60.00 I was told to call my credit card company and refuse to pay it. I had to argue with the management that they needed to credit my card and even though that is what was done in the long run I was charge $35.00 instead of $25.00. I found the employees to be VERY rude and management was even worse. There are far too many other options in hotels in that area to go through all of this. I will NEVER use this hotel again. And my daughter had to argue with them to get an extra towel and and extra soap even though we paid for an extra person.
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- Also Known As:
- Ramada Jacksonville
- Jacksonville Knights Inn