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InTown Suites Jacksonville East: Traveler Reviews

11451 Beach Boulevard, Jacksonville, FL 32246
Hotel amenities
InTown Suites Jacksonville East
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2 reviews from our community

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Jacksonville, Florida
1 review
9 helpful votes 9 helpful votes
“Warning!! Don't stay here!!”
1 of 5 stars Reviewed May 27, 2010

Employees steal as soon as you leave your room. Mgmnt makes excuse after excuse why they can not resolve issue. Corporate makes it your responsibility to prosecute. I've never dealt with such an un-professional uncaring Corporation!!

Stayed May 2010, traveled on business
Was this review helpful? Yes 9
Ask Tony2010_10 about InTown Suites Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
1 review
6 helpful votes 6 helpful votes
“Don't stay here!!!!!!”
1 of 5 stars Reviewed January 23, 2009

Whatever you do, do not stay here. For one the rooms have a nasty mold smell, the water pressure sucks, sinks have rust in them, half of the fridges don't work either, and your stuff will be stolen. I had my laptop stolen, and my friends laptop stolen from a locked room. Management tried to say that we did not lock the door which is a lie, we doubled checked. Security told us that when he did his check the door was closed that was around 7:00 PM, we got back at 9:00 PM to find our door slightly open and our stuff gone. Management would not give us a printout of the keys that was used. We know that it was an inside job!!!!!!!!!!!, Otherwise why not show us the printout. Also no one else had the key besides us. They were rude about the whole situatuion as well, blaming this bad experience on us. The maintainence guy gets to live there for free and was throwing a party that night, not to mention that he has keys to every room 24/7. When we realized our stuff was gone the maintainence and his friends were acting weird and kept looking at us funny.
We also heard from another guest that she saw him walk into someones room around 10:00 PM the night before. She herself thought that someone was in her room because things were moved around. Shady employees here...The office did not want to hear of any of it and just pushed us away. They also do not have any security cameras. they say it is so that the guests feel that its a safe place.Please they just do not want to catch their employees in action. We know that it wasn't some random person off the street either because out room was on the 3rd floor walk-up. We tried calling to get insurance on our stolen items but management will not call back or take our calls. Please if you want to have a enjoyable stay pay a little extra money and go somewhere else.

  • Liked — at first we thought that the price was good. Now we know why its so cheap!
  • Disliked — Management and its employees, there is no safety, rooms are dirty and smelly.
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
Ask livinginhawaii about InTown Suites Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InTown Suites Jacksonville East

Also Known As:
Intown Suites Jacksonville East Hotel
Intown Suites Jacksonville East Hotel Jacksonville
Address: 11451 Beach Boulevard, Jacksonville, FL 32246
Region: United States > Florida > Jacksonville
Amenities:
Free High-Speed Internet Free Parking Wheelchair access
Hotel Style:
Ranked #7 of 10 B&Bs / Inns in Jacksonville
Official Description (provided by the hotel):
InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more   less 

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