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“All Good But The Water” 3 of 5 stars
Review of Holiday Inn Express & Suites Jacksonville - SE Med Center Area

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Holiday Inn Express & Suites Jacksonville - SE Med Center Area
2.5 of 5 Hotel   |   4791 Windsor Commons Court, Jacksonville, FL 32224   |  
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Ranked #27 of 130 Hotels in Jacksonville
daytona beach
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
“All Good But The Water”
3 of 5 stars Reviewed 1 week ago

We spent the night at this hotel during a trip to Jacksonville for a Mayo Clinic appointment. The facility is very comfortable, clean, and safe. The staff treated us very well. It is located about ten minutes away from the Mayo Clinic. The only thing we did not like is the soft water. It apparently is conditioned water with minerals removed. It is not possible the feel like you have all of the shampoo out if your hair and soap off of your skin. Other than the water, this is a very nice hotel.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
Greetings stevenbsmith,
Thank you for your recent stay with us. I am sorry that the water conditioning system did not meet your needs. In Jacksonville we have really hard water that calcifies and leaves something to be desired for most. We take extra special care in the treatment of our guests and their needs. It is not a one sized fits all solution but tries to be one that fits most. We are glad that you were able to experience our First Coast hospitality and hope that you have a pleasant time at your next destination.

Best,
Karl C
Front Office Manager
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14 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Whigham, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

Amazing management working with my family in a time of illness ! Live far away and had several long stays there. It is very convenient to the mayo clinic and hospital ! Had a great breakfast every morning and a comfortable bed at night! Also have handicap rooms available! Thank you holiday inn!

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
Greetings mia_bishop,
I am so very pleased to hear about your recent stays and how wonderful they have been. I will be sure to share this valuable feedback with our team during our next team member luncheon. We look forward to your next visit with us.

All my best,
Karl C.
Front Office Manager
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Owensboro, Kentucky
Senior Contributor
39 reviews 39 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This property is flanked by a golf course and a shopping center. Very quiet. We felt as though we were the only ones there. Very clean. Staff very friendly. I was so impressed that I cancelled a future stay at another hotel to return to this one! Definitely recommend this hotel.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
2010RAV, thank you so much for your kind words. I am so glad to hear that our team wowed you enough for you to consider staying with us in your future travels. We look forward to continue serving you and your needs.

All my best,
Karl C.
Front Office Manager
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The beds were a plush retreat from a long day. The room had everything a weary traveler could wish for: ample sized towels (and plenty of them) a CLEAN micro and fridge, spotless tub and floor. There were no stains, dust, or general nastiness anywhere- not even that ubiquitous, nasty smell emanating from the a/c I have encountered at nearly every hotel I have booked.

The staff turned themselves inside out to go above and beyond. I expect for the staff to greet me by name at an elegant, high end hotel but, was not prepared for it to be the mo here. Nice touch!

Finally the complimentary breakfast... I was expecting cold, rubbery, dead food. Not a chance. The buffet was a cornucopia of options ranging from the tasty treats you only allow yourself only occasionally to the good for you, fresh, start your day off right, healthy options. Always freshly stocked, never wanting and NEVER EVER dirty.

Stayed here over a week. The only downfall I could point to were the aloof parents of the "Soccer Team" who turned a blind eye to their obnoxious children who screamed, ran and pounded up and down the hallways, pool, lobby and elevators at all hours of the day. The staff was just physically unable to babysit all of them while the parents sat around the TV and visited with each other happily ignoring the chaotic and disorderly hyperactivity of their kids.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
Lisa L, thanks so much for staying with us and leaving your valuable feedback. We try out best to be accommodating to all groups large and small. I am sorry that you had some disturbances during your stay... but it was overall a great one. We look so very much to your return.

Best.
Karl C.
Front Office Manager
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Panama City, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As an official hotel of a soccer tournament some preparation is needed. First keep the breakfast bar stocked. There will be a lot of hungry players and families that are on similar schedules. Seemed to run out of a lot of items. Just not prepared for the volume all at once. Also one washer and one dryer? Soccer Teams expect to wash and dry uniforms. Wasn't possible for a lot of people.

Rooms seemed very small. When our roll-away bed was out, you could not walk across the room without moving the chair in front of the desk. Seemed cramped for space.

For the most part people were helpful and nice. The area was nice and the hotel was in good condition. Rates included breakfast and were reasonable for the area. The wired Internet Connection was excellent.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
Greetings Steve M,
I am glad that you were able to enjoy our hotel. Our hotel does offer a boastful breakfast with a wide variety of options. Our friendly staff truly do make the touches all the better. Safe journeys to your next destination.

Best,
Karl C
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jesup, Georgia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was very clean. The young lady at the front desk made sure we were in a room at the end of the hall so we would be able to rest without any hall noises. Breakfast is marvelous! Room is less than 10 minutes from the Mayo Clinic next to a shopping center with restaurants, grocery store, Starbucks, drug store, and many interesting little shops. All you could want in a hotel at less than 1/2 the cost of the hotel located on the May Clinic campus.

Room Tip: The rooms at the far end of the hallways are really quiet. No hallway traffic and the elevator is f...
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 2 weeks ago
Jan L, thanks so much for your kind words. It is true we offer a great value and level of comfort to all of our guests that come to stay with us. We pride ourselves on our unique North Florida Hospitality.
Thank you again!

Best,
Karl Cieslak
Front Office Manager
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Fletcher, North Carolina
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had been rebooked into this Holiday Inn Express by IHG due to my original booking in south Jacksonville being canceled. That location apparently had suffered flooding and was closing for renovations. Upon pulling into town at 5:30PM, I had a little bit of reservation when I found this hotel was actually at one end of a strip mall (a dead end). I was further concerned when I tried to check in and was told my 2 rooms would be on different floors, neither of which were on the high floor as I had requested, and which were confirmed a couple days earlier with Chris on the phone. Samantha explained that those rooms were not ready yet due to housekeeping delays. I was puzzled since check-in was 3PM, and it's now 2.5 hrs later... I politely asked if she might have those rooms ready if we went to dinner first and returned in about an hour. Samantha said that would be no problem. When we returned she had our keys ready, and we found that the rooms were next to each other even though she had earlier explained they probably would not be. Through the whole process Samantha was professional, courteous, and very willing to accomodate. I want to point this out to management because Samantha turned this experience from a potentially terrible one to a very pleasant one!

When we went to our rooms we found them to be very clean, comfortable, and quiet. Breakfast was the usual fare with hot and cold selections. The location of this hotel might be off-putting, but if you look beyond that you'll find this is well-maintained, comfortable, and well-run property.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karl C, Front Office Manager at Holiday Inn Express & Suites Jacksonville - SE Med Center Area, responded to this review, 5 days ago
57j2 thank you so much for your kind words. I am most pleased to hear that Samantha took such great care of you while in our care. She is truly a gem to have for a member of our team. I have shared your comments and feed back with her and it made her day. Hopefully the next time you choose to come to Jacksonville our hotel will be at the top of your list.

Best;
Karl C.
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Jacksonville - SE Med Center Area

Address: 4791 Windsor Commons Court, Jacksonville, FL 32224
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Jacksonville - SE Med Center Area 2.5*
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Also Known As:
Wingate Jacksonville

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