Had been rebooked into this Holiday Inn Express by IHG due to my original booking in south Jacksonville being canceled. That location apparently had suffered flooding and was closing for renovations. Upon pulling into town at 5:30PM, I had a little bit of reservation when I found this hotel was actually at one end of a strip mall (a dead end). I was further concerned when I tried to check in and was told my 2 rooms would be on different floors, neither of which were on the high floor as I had requested, and which were confirmed a couple days earlier with Chris on the phone. Samantha explained that those rooms were not ready yet due to housekeeping delays. I was puzzled since check-in was 3PM, and it's now 2.5 hrs later... I politely asked if she might have those rooms ready if we went to dinner first and returned in about an hour. Samantha said that would be no problem. When we returned she had our keys ready, and we found that the rooms were next to each other even though she had earlier explained they probably would not be. Through the whole process Samantha was professional, courteous, and very willing to accomodate. I want to point this out to management because Samantha turned this experience from a potentially terrible one to a very pleasant one!
When we went to our rooms we found them to be very clean, comfortable, and quiet. Breakfast was the usual fare with hot and cold selections. The location of this hotel might be off-putting, but if you look beyond that you'll find this is well-maintained, comfortable, and well-run property.
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- Also Known As:
- Wingate Jacksonville