We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Trip for work” 5 of 5 stars
Review of Hilton Garden Inn Jacksonville Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Hilton Garden Inn Jacksonville Airport to your Saves list
Hilton Garden Inn Jacksonville Airport
2.5 of 5 Hotel   |   13503 Ranch Road, Jacksonville, FL 32218   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Book In Advance
Ranked #59 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
Jacksonville, Florida
2 reviews
“Trip for work”
5 of 5 stars Reviewed March 26, 2013

This place is in a great location. Shopping, dinning and entertainment. Everything within a FREE shuttle ride. The place is clean but, you always see somebody cleaning something. Sparkling pool and spa.I did not use the gym but the business center was able to print our boarding passes.

Room Tip: Upgrade to a pool view.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

257 reviews from our community

Traveler rating
    92
    82
    48
    27
    8
See reviews for
62
58
25
101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 26, 2013

Quite close to the airport. Quiet, clean, good, polite staff and a shuttle to the airport. Nice place to stay if you are stranded at JAX. Room was decorated nicely.I think there was breakfast available but e left too early. Had coffee on the way out the door.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed March 23, 2013

If you are a diamond member and offered a upgraded suite tell them no thanks! Suites are by the elevator shaft and you will not get a good nights sleep. Stay elsewhere. You would expect them to treat diamond members with a little more consideration but sadly that is not the case.Save your money and find another location to stay; there are several alternatives. I also agree the food and service here is terrible and they don't seem to care. Every chain has its weak links and this is Hilton's.

Room Tip: Beware of the noise! Stay elsewhere!
See more room tips
  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIJAX, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review, March 25, 2013
Thank you for sharing your feedback from your recent stay with us. I apologize that you did not get a good night's rest due to the location of your room. We have a limited number of suites in the hotel and we try to take care of our most loyal guests by upgrading them when available, such was this situation. As per your e mail to me, I have noted on your profile to ensure you are away from the elevators and not upgraded on your next visit. I would appreciate it if you would provide further details as to the disappointment with the restaurant, and indicate if it is breakfast or dinner that was less than satisfactory so I can take the appropriate corrective actions. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southport, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed March 3, 2013

Hotel is lovely, clean and definitely worth staying at. Staff helpful. Breakfast wonderful. However, do yourself a favor and avoid dinner at all costs. Food terrible, long wait despite being one of only 3 tables (total of 8 people), food lukewarm to cold, and food not seasoned as described on menu. The waitress was lovely. The cook needs to find a new job. Plenty of restaurants at this stop, particularly on other side of 95.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calhoun, GA
Top Contributor
129 reviews 129 reviews
64 hotel reviews
Reviews in 89 cities Reviews in 89 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed March 2, 2013

I love airport hotels that offer free parking, and JAX seems to be loaded with them. Toss in comfy beds and free wifi and you've got a winner. Love this location and I will be back. Great staff too that was very accommodating. A handful of restaurants are in walking distance as well.

Room Tip: My room overlooked the lagoon on the south side. Perfectly quiet for great night's rest.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginiabeach
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 18, 2013

The hotel was nice and the staff was overall helpful. The only downfall was the restaurant staff and capabilities to cook! If you have to have a business dinner, I would tell you to go out to save yourself the embarrassment.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIJAX, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review, February 22, 2013
Thank you for staying with us and sharing your experience via TripAdvisor. We are sorry to hear you were disappointed in your dining experience and we will share your comments with our culinary team so we can make any necessary adjustments to our offerings. We hope to have another opportunity to show you the quality experience you deserve should you visit our area again in the future.

Thank you,

Chris Martin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 17, 2013

Excellent location, walking distance to a number of sit-down chain resturants. Large lobby with fireplace looked brand new and very helpful staff. Rooms were very clean. Bathrooms (and the pool my room overlooked) were obviously older, and didn't match the overall look and feel of the hotel. Didn't try the resturant since departed before breakfast. Free shuttle to airport was quick and easy! Would CERTAINLY recommend again!

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Jacksonville Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, Hilton Hotels, Odigeo, Agoda, Hotwire and Hotels.com so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Jacksonville Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.