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“not what i expected, pictures LIE” 2 of 5 stars
Review of Holiday Inn Express Jacksonville East

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Holiday Inn Express Jacksonville East
2.5 of 5 Hotel   |   53 Jefferson Road, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225 (Formerly St. Johns Suites)   |  
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Ranked #26 of 130 Hotels in Jacksonville
Certificate of Excellence
lake jackson
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“not what i expected, pictures LIE”
2 of 5 stars Reviewed September 8, 2010

I recently stayed at this hotel thinking it was gonna be really nice for the price for me and my family. Boy was I wrong, the room was renamed St. John's Suites. The walls were so thin that I could hear the tv of the people next door. I heard stomping around most of the nights at all hours because the people up stairs from us. the hotel staff was alright but really nothing to brag about. They ran out of towel one morning and said they would send some up, after 2 hours I had to send my daughter down stairs to go get some. The cleaning staff was very nice though. The chairs were torn, the room had a musty smell. no where to just walk to, to get something to eat., not that I would walk around in that neighborhood. the hot breakfast was just bisquits and gravy the whole 3 days we were there. On the last day, my daughter went down at 8:35 to go make her some waffels and the batter was already put away. The breakfast was supposed to be there till 9. Over all not a good stay.

  • Stayed September 2010, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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111 reviews from our community

Traveler rating
    51
    42
    8
    5
    5
See reviews for
40
14
5
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Gaffney
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 9, 2009

My family and I stayed here while traveling back home to SC. The hotel was priced well but our room was a little worn. The room had stains on the carpet but it appeared to have been cleaned and the staff tried to make it nice. The front desk clerk was very nice and efficient and the other staff were helpful also. The location of the hotel was good and stores are restaurants were close by. Overall, I would probably stay again and would recommend because of the price and helpful staff.

  • Stayed November 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NEW JERSEY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 15, 2009

This was just a stopover for us to Orlando. The hotel is new and displays touches of much more expensive places. The beds were comfortable, the rate unbeatable from their own website, and breakfast was excellent.

  • Stayed August 2009, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fla
Level Contributor
98 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed April 18, 2009

Nothing wrong with this hotel. It's in a busy downtown but the hotel is quiet. We had a pleasant stay but probably would stay at the Comfort Suites at the World of Golf in St. Augustine because it's only about a half hour away and just a little better. This is a good hotel and I would say don't worry about staying here.

  • Stayed March 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lakeland, Florida
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 10, 2008

The bed was so comfortable. The gold damask cover was pretty. The bathroom was spotless with beautiful counters. It was florida Georgia weekend so there were no cribs available, but overall everything was clean and comfortable

  • Liked — The cleanliness
  • Stayed November 2008
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 24, 2008

Suites means a pull out couch in the same room with a partial wall devider. The TV was right in the middle of the wall devider so you could not even really watch it. The bathroom was in deplorable condition. The tub and walls were plastered over with that white re-sealant stuff. It was all pealing off and I had to go buy bleach to clean of the mold and mildew.
When the tropical storm took out the power my kids were completely bored. I was taking them out to play in the flooded grass next to the hotel (well protecetd by two large buildings) and asked for towels. The manager denied us towels and said he could not give us PERMISSION to let our kids play in the puddles. I did not know that I needed his permission, nor was I asking for it. HOW DARE HE! Then the next day the maids asked us if we put ours babies in the pool in the storm. WOW!!!!!!!!!!!!
We were in Florida for our daughter's wedding. We were in need of 27 more rooms that weekend. I made sure no one stayed there. We only stayed because it was already pre-paid for through Hotels.com and I could not afford to pay for another Hotel.

Stayed August 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
1 review
5 of 5 stars Reviewed May 15, 2008

We were travelling south through Florida and what a pleasant surprise we found at the Comfort Suites just off 9A in Jacksonville. This is a brand new "all-suites" hotel located on a great shortcut versus I-295. And it is only ten minutes from the beach! We had a very comfortable king size bed, nice bath with granite counter top, great sitting area et al. The staff is extremely courteous and helpful. The free breakfast offered great variety and fresh, frequently replentished foods/beverages in a pleasant environment. The beaches, many restaurants and shopping nearby make this a great location. Under $100 this hotel was a very good value. We highly recommend it!!

DW
Georgia

  • Liked — Brand new, all suites at good value
  • Disliked — Nothing
  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Road, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225 (Formerly St. Johns Suites)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 130 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville East 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express - Jacksonville East, just off Interstate 295 and Atlantic Boulevard. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms or host a meeting in our 564 square foot meeting space. Each guest room includes our Holiday Inn Express plush bedding, a seating area, work space, microwave, refrigerator, and coffee maker. Certain rooms have Jacuzzi tubs and sleeper sofas. Guests may also enjoy complimentary WIFI throughout the hotel, access to our multi-computer on site business center and our signature Express Start hot breakfast. We also boast an outdoor pool, a 24 hour fitness center, as well as an agreement with LA Fitness where our Guests receive complimentary access to all its state of the art equipment. The Holiday Inn Express is just miles away from Jacksonville Beach, the St. Johns Town Center, Everbank Field and downtown Jacksonville. With continuous outdoor festivals, live music concerts, sporting events, theater productions and scenic views, Jacksonville is not only the largest city in the United States, it is always exciting! Jacksonville Beach offers beautiful views of our coastal city, movies under the moon light in the summers, and a wealth of night life and dinning. The St. Johns Town Center gives travelers the best shopping and restaurant options Jacksonville has to offer. Everbank Field is home to the Jacksonville Jaguars and is just a quick and easy 7 mile drive from the hotel, so drop in and catch a game! Getting into downtown Jacksonville is also very accessible to our location. You can have dinner on the beautiful St. Johns River at the Landing, enjoy the Museum of Contemporary Art (MOCA) or stop by the Museum of Science and History (MOSH). Visit the historic districts of Riverside, San Marco and Avondale, rebuilt after the Great Fire of 1902. This eclectic area offers travelers the opportunity to see Jacksonville's local artists at work during the Riverside Arts Market every weekend. You can also enjoy the many local restaurants in the area to experience the unique atmosphere and flavors found here in Jacksonville, this Bold New City of the South! Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! ... more   less 
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