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Holiday Inn Express Jacksonville East: Traveler Reviews

3.0 of 5
53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
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Holiday Inn Express Jacksonville East
Ranked #41 of 132 hotels in Jacksonville
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30 reviews from our community

    Trip type
Traveler rating
    9
    17
    2
    0
    2
Date Rating
TIFTON
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great hotel, but bring ear plugs”
4 of 5 stars Reviewed November 20, 2012

friendly staff, great rooms, great price for all the amenities. Would give it a 5 except for one thing, The walls are so thin you can hear everything in the adjacent rooms. On one side of us we were awakened at 4:45 in the morning by the news on the television in the next room. It was so loud I actually thought my wife had turned on the tv when I first woke up. And then at around 7:45am we could hear the entire conversation of the couple in the other room next to us.

Room Tip: Bring ear plugs if you are on the 3rd floor
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MARK G about Holiday Inn Express Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Navarre,Fl
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Convenient to base”
5 of 5 stars Reviewed November 5, 2012

This was a very nice hotel for the price.We had the executive king suite which was spacious with a nice sitting area which we used visiting with our Sailor.The Staff was friendly and helpful the room had a good size fridge and microwave.Breakfast was good with pancakes, eggs,meat and some killer cinnamon buns.While the hotel sits on a busy street about 8 miles from Mayport NAS
It was quiet.our senior rate was great for this hotel which was comparable to much more expensive area hotels.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sandlover1216 about Holiday Inn Express Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review
November 14, 2012
Dear Valued Guest,

Thank you for staying with us here at Holiday Inn Express Jacksonville East, last month. We really appreciate both the kind words and your business. We hope that if your travels bring you back to the Jacksonville area, that we will have the pleasure of serving you again.

Sincerely,
Frankie Butler
53 Jefferson rd
Jacksonville, Fl 32225
904-997-9190
frankie.jaxab@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“perfect stay”
5 of 5 stars Reviewed November 4, 2012

For my stay,(visiting my son at JU) everything went smooothly while staying at this hotel.
I stayed here once when it was owned by another company, and the difference is night & day. The place is newly remodeled, very clean, extremely friendly & easy check in & very accomodating...breakfast came with the reservation & I was very pleased with the choices. Yes, the location is not very impressive stuck behind some buildings but it put you right in the middle of everything - a few minutes here or there & you were in the middle of all the shopping areas, restaurants & for me, really not even 10 mins.away from the college. Seriously a perfect stay!
Will definitely stay here again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask catatonic8 about Holiday Inn Express Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review
November 14, 2012
Dear Valued Guest,

Thank You very much for your positive review, and I am very happy to hear that we impressed you. Hope to see you with us in the future !

Sincerely,
Frankie Butler
53 Jefferson rd
Jacksonville, Fl 32225
904-997-9190
frankie.jaxab@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
“Not a 4-star for sure, but slightly above 3”
3 of 5 stars Reviewed November 2, 2012

I booked the hotel by bidding so I had a pretty good rate. The location was not impressive. It was tucked behind a major road. Outside were mostly car dealerships but there were a few restaurants within a 2-minute drive. Southside is about 8 minutes away. Hotel was relatively new and clean. Bed was ok comfy, but pillows were not. Though they were marked soft and hard, I couldn't tell the difference. Both felt soft and old to me.

The next morning at 7:30am, the person upstairs started running around in his room. This lasted for 15 minutes and eventually gave me a headache. I told Jazmine at the front desk. She was very accommodating and moved me to the top floor. But, in the middle of the night after the move, I was waken up by the static behind the fridge. Thankfully, Jazmine took care of it again (you are the best!) The staff who moved the new fridge arrived in 10 minutes and he was very polite (kudos to you too).

If you have high tolerance for noise, this shouldn't be an issue.

However, if you have a good appetite for breakfast, then make sure you arrive early, because by 9:00am, bacon, breakfast sausage and scrambled eggs would be gone. The first day the male staff refilled the eggs, probably threw in 3 pieces of sausage, but the female staff on the second day did not bother after a big family cleaned up everything. The rest of the food was typical - toast, cereal, pancake machine. I didn't expect much for free breakfast, but this was worse than my expectation.

Now I understand why I won my bidding. If I have paid regular price, I would be very unhappy.

Room Tip: Choose the 4th floor unless you don't mind the noise and vibrations cause by the person above yo...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask keenly_analytic about Holiday Inn Express Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
“Great place to stay”
4 of 5 stars Reviewed November 2, 2012

It is a new hotel. The facility is excellent, and is kept clean. The staff is friendly. The breakfast is mediocre but free. it is kind of hard to get to in rush hour. And, there is no stoplight to get out.

Room Tip: Try to get room on the east side away from the freeway.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask patch111 about Holiday Inn Express Jacksonville East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #41 of 132 hotels in Jacksonville
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the St. Johns Suites, a Jacksonville hotel minutes from many Jacksonville beaches.The St. Johns Suites® hotel is conveniently Located just off I295 East Beltway & Atlantic Blvd 10 miles from many beautiful Jacksonville beaches. This Jacksonville, FL hotel is also close to the University of North Florida, Jacksonville Municipal Stadium (home of the Jacksonville Jaguars football team), the Jacksonville Zoo and Gardens and Jacksonville Landing, a popular shopping, dining and entertainment area. ... more   less 
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