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“Great value...nice hotel overall” 4 of 5 stars
Review of Holiday Inn Express Jacksonville East

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Holiday Inn Express Jacksonville East
2.0 of 5 Hotel   |   53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)   |  
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Ranked #28 of 131 Hotels in Jacksonville
Certificate of Excellence 2014
Charleston
Top Contributor
207 reviews 207 reviews
151 hotel reviews
Reviews in 109 cities Reviews in 109 cities
132 helpful votes 132 helpful votes
“Great value...nice hotel overall”
4 of 5 stars Reviewed October 30, 2012

I was staying on business & was greeted upon arrival by Emily, who upgraded my room to a very spacious suite. The first morning, a Monday morning, my family who was there only one evening with me...were all greeted by CC, who was extraordinarily friendly & even made my "hard to please" daughter very happy by making her pancakes, bringing her out some bacon (only sausage was out), & kept checking on us. The remainder of the week & weekend that I was there, the young lady in the dining area wasn't as friendly. Also they were missing some usually common staples in the HIE chain breakfast...boiled eggs & fruit. I simply went out & bought some fruit & healthier food items for my breakfast. Overall my stay was fine...the bed comfortable, the room clean, flatscreen TV, & lots of things close by....very low price when I was there also. I would return. Oh, also an easy drive into the downtown.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review, November 14, 2012
Dear Valued Guest,

I apologize that your experience was anything less than satisfying. Our goal is not only to meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

We look forward to having the opportunity to redeem ourselves should your travels bring you back to the Jacksonville area.

Sincerely,
Frankie Butler
53 Jefferson rd
Jacksonville, Fl 32225
904-997-9190
frankie.jaxab@gmail.com
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83 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Alpharetta
Top Contributor
193 reviews 193 reviews
60 hotel reviews
Reviews in 66 cities Reviews in 66 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed October 14, 2012

A good hotel at a great price. I'd stay here again. It's a few miles from the beach, but it is also 1/2 the price of the hotels on the beach. If I was here on business I'd stay here without concern. For family it is a good dealat a family friendly price.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review, October 20, 2012
Dear Valued Guest,
Thank you so much for your positive comments regarding your stay with us! I am very pleased that you chose our hotel and enjoyed our rooms. It is through comments such as yours that let us know that we are providing the excellent service that the Holiday Inn Express & Suites Jacksonville East Is known for !
Sincerely,
Frankie Butler
53 Jefferson rd
Jacksonville, Fl 32225
904-997-9190
frankie.jaxab@gmail.com
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Orlando, Florida
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 17, 2012

Not a problem in this renovated former st. Johns Suites hotel. Easy on and off I295, many stores and restaraunts close by on Atlantic Blvd.

Heather was a true delight checkin, as was Jazmine checking out.

Room surprised me for the size and cleanliness. Good channel selection on the tv, though no NFL network.

The little breakfast available was enought to get any one going in the morning.

I'll be back here.

Room Tip: I took a room facing away from the street, so as not to be over the parking lot.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review, September 29, 2012
Dear Valued Guest,
I would like to personally thank you for your kind words regarding our hotel and staff. I will be sure to personally recognize Heather & Jasmine for there superior guest service. It's through comments such as yours that let our hotel know what we're doing right, and I'm so pleased you enjoyed your stay with us. We hope to see you again soon!

Sincerely,
Your Friendly staff
Holiday Inn Express & Suites Jacksonville East
53 JEFFERSON RD
JACKSONVILLE,FL 32225
904-997-9190
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Milwaukee, WI
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 10, 2012

Although my stay was only about five hours long I found it to be rather pleasant. The room was quite spacious and clean. The price was definitely right given that we used a "Green Book" coupon for only $49. The beds were pretty comfortable and the bathroom was in good condition so I found it to be a good value.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review, September 29, 2012
We're so glad you enjoyed the service, location, and amenities of our hotel! We sincerely thank you for taking the time to review us on TripAdvisor! We enjoyed having you as guests and hope to see you again very soon!
Sincerely,
Frankie
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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed March 5, 2012

I stayed March 1st - 3rd, 2012 and the hotel is good for the price BUT the breakfast needs improvement. There was only bread/CARBS plain muffins, plain bread, plain biscuits and they had gravy in a pot ( I guess for biscuits and gravy), and small muffins on the bar no fruit not even bananas.

How can you visit florida and there is no fruit on the breakfast bar !

Suggest adding waffles/bacon/eggs -- you can buy those pre made.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 12, 2012

Do not stay at this hotel. It is unclean, loud, and a threatening atmosphere. I would not recommend for families, couples, or anyone.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knoxville
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 2, 2012

Stayed here before my cruise. And this place is horrendous. First room had pubic hairs in the tub so we were given another room. Second room had cheerios in the floor and pubic hairs in the bed. We looked at two other rooms and they were just as bad. The WiFi speed was terrible and that is even if you could get a signal, the speeds were little better than dialup speed. 
Also while having to move room to room we had to use these rickity old luggage carriers that were falling apart. They were ducked tape together and the base was screwed into a block of wood. Bob Villa would not be proud on that job.
 Now I will say one thing that was shining in this crap hotel. The front desk women Jazmine was super nice and apologetic through the whole thing. Run away from this place.

Update:
The place gets better and better. now have a bedspread with dried blood on it.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Road, Jacksonville, FL 32225 (Formerly St. Johns Suites)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 131 Hotels in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Holiday Inn Express Jacksonville East 2*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express - Jacksonville East, just off Interstate 295 and Atlantic Boulevard. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms or host a meeting in our 564 square foot meeting space. Each guest room includes our Holiday Inn Express plush bedding, a seating area, work space, microwave, refrigerator, and coffee maker. Certain rooms have Jacuzzi tubs and sleeper sofas. Guests may also enjoy complimentary WIFI throughout the hotel, access to our multi-computer on site business center and our signature Express Start hot breakfast. We also boast an outdoor pool, a 24 hour fitness center, as well as an agreement with LA Fitness where our Guests receive complimentary access to all its state of the art equipment. The Holiday Inn Express is just miles away from Jacksonville Beach, the St. Johns Town Center, Everbank Field and downtown Jacksonville. With continuous outdoor festivals, live music concerts, sporting events, theater productions and scenic views, Jacksonville is not only the largest city in the United States, it is always exciting! Jacksonville Beach offers beautiful views of our coastal city, movies under the moon light in the summers, and a wealth of night life and dinning. The St. Johns Town Center gives travelers the best shopping and restaurant options Jacksonville has to offer. Everbank Field is home to the Jacksonville Jaguars and is just a quick and easy 7 mile drive from the hotel, so drop in and catch a game! Getting into downtown Jacksonville is also very accessible to our location. You can have dinner on the beautiful St. Johns River at the Landing, enjoy the Museum of Contemporary Art (MOCA) or stop by the Museum of Science and History (MOSH). Visit the historic districts of Riverside, San Marco and Avondale, rebuilt after the Great Fire of 1902. This eclectic area offers travelers the opportunity to see Jacksonville's local artists at work during the Riverside Arts Market every weekend. You can also enjoy the many local restaurants in the area to experience the unique atmosphere and flavors found here in Jacksonville, this Bold New City of the South! Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! ... more   less 
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