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“DISCOMFORT INN” 1 of 5 stars
Review of Holiday Inn Express Jacksonville East

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Holiday Inn Express Jacksonville East
2.5 of 5 Hotel   |   53 Jefferson Road, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225 (Formerly St. Johns Suites)   |  
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Ranked #31 of 130 Hotels in Jacksonville
Certificate of Excellence
Conley, Georgia
2 reviews
“DISCOMFORT INN”
1 of 5 stars Reviewed July 9, 2012

Just wanted to say Tina ( FRONT DESK) was a sweeheart , in trying to make the best of our worst experience ever and the lady the cooks the food in the morning for the breakfast was nice as well and her food was good ! Thanks to Both of you - (left this off my review a few minute ago )

Stayed July 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    51
    43
    9
    5
    5
See reviews for
41
14
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Any
English first
Milwaukee, WI
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 10, 2012

Although my stay was only about five hours long I found it to be rather pleasant. The room was quite spacious and clean. The price was definitely right given that we used a "Green Book" coupon for only $49. The beds were pretty comfortable and the bathroom was in good condition so I found it to be a good value.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankie b, Guest Relations Manager at Holiday Inn Express Jacksonville East, responded to this review, September 29, 2012
We're so glad you enjoyed the service, location, and amenities of our hotel! We sincerely thank you for taking the time to review us on TripAdvisor! We enjoyed having you as guests and hope to see you again very soon!
Sincerely,
Frankie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
4 of 5 stars Reviewed March 5, 2012

I stayed March 1st - 3rd, 2012 and the hotel is good for the price BUT the breakfast needs improvement. There was only bread/CARBS plain muffins, plain bread, plain biscuits and they had gravy in a pot ( I guess for biscuits and gravy), and small muffins on the bar no fruit not even bananas.

How can you visit florida and there is no fruit on the breakfast bar !

Suggest adding waffles/bacon/eggs -- you can buy those pre made.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 12, 2012

Do not stay at this hotel. It is unclean, loud, and a threatening atmosphere. I would not recommend for families, couples, or anyone.

  • Stayed February 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knoxville
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 2, 2012

Stayed here before my cruise. And this place is horrendous. First room had pubic hairs in the tub so we were given another room. Second room had cheerios in the floor and pubic hairs in the bed. We looked at two other rooms and they were just as bad. The WiFi speed was terrible and that is even if you could get a signal, the speeds were little better than dialup speed. 
Also while having to move room to room we had to use these rickity old luggage carriers that were falling apart. They were ducked tape together and the base was screwed into a block of wood. Bob Villa would not be proud on that job.
 Now I will say one thing that was shining in this crap hotel. The front desk women Jazmine was super nice and apologetic through the whole thing. Run away from this place.

Update:
The place gets better and better. now have a bedspread with dried blood on it.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 17, 2012

I liked the fact that the hotel was conveniently located near the beach and right in the city centre.The hotel was also suprisingly nice for the price.It was literally a steal.The room was comfortable and quite spacious.Having a fridge and microwave in my room is a big deal for me,so St Johns earned some cool points on that one.In short,the hotel exceeded my expectations considering the price I paid.Hope to get back soon.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
port orange
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 2, 2011

I filled out my reservation on line and gave them my personal informaiton and Discover Card which they accepted and recieved my confirmation. When I arrived to check in they would not accept my Discover Card! So I asked what am I supposed to do, you accepted it for my reservation? Answer, well you can pay cash. Nice...if I wasn't tired from driving and not knowing the area I would have left, so I used my Visa. Point is, someone else may not have cash or another type of card. That is false advertising, never offered a discount or anything for my trouble.
Second ladies beware the bathrooms, just cheap all the way around. Lighting is terrible, towels (2) are of the cheapest materials, thin and rough. Not much in the way of soaps or shampoo.
Third, breakfast they talk about is a joke. Biscuts and gravey, bread,no eggs, no meat,nothing else hot. Six oucne cups for your coffee and other drinks...low class.
Fourth, the snack bar they ADVERTISE in the room brochure for snacks does not exist at all in the hotel...nice.
And lastly, no signage to find the hotel from the main road...good luck folks.

Room Tip: Go elsewhere
See more room tips
  • Stayed May 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Jacksonville East

Address: 53 Jefferson Road, Hwy 9A & Atlantic Blvd, Jacksonville, FL 32225 (Formerly St. Johns Suites)
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 130 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Jacksonville East 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express - Jacksonville East, just off Interstate 295 and Atlantic Boulevard. Whether visiting us for business or pleasure, we are the hotel for you! Centrally located between downtown Jacksonville and Jacksonville Beach, you are never far from work or play. Our guests can come and enjoy a home away from home in our spacious rooms or host a meeting in our 564 square foot meeting space. Each guest room includes our Holiday Inn Express plush bedding, a seating area, work space, microwave, refrigerator, and coffee maker. Certain rooms have Jacuzzi tubs and sleeper sofas. Guests may also enjoy complimentary WIFI throughout the hotel, access to our multi-computer on site business center and our signature Express Start hot breakfast. We also boast an outdoor pool, a 24 hour fitness center, as well as an agreement with LA Fitness where our Guests receive complimentary access to all its state of the art equipment. The Holiday Inn Express is just miles away from Jacksonville Beach, the St. Johns Town Center, Everbank Field and downtown Jacksonville. With continuous outdoor festivals, live music concerts, sporting events, theater productions and scenic views, Jacksonville is not only the largest city in the United States, it is always exciting! Jacksonville Beach offers beautiful views of our coastal city, movies under the moon light in the summers, and a wealth of night life and dinning. The St. Johns Town Center gives travelers the best shopping and restaurant options Jacksonville has to offer. Everbank Field is home to the Jacksonville Jaguars and is just a quick and easy 7 mile drive from the hotel, so drop in and catch a game! Getting into downtown Jacksonville is also very accessible to our location. You can have dinner on the beautiful St. Johns River at the Landing, enjoy the Museum of Contemporary Art (MOCA) or stop by the Museum of Science and History (MOSH). Visit the historic districts of Riverside, San Marco and Avondale, rebuilt after the Great Fire of 1902. This eclectic area offers travelers the opportunity to see Jacksonville's local artists at work during the Riverside Arts Market every weekend. You can also enjoy the many local restaurants in the area to experience the unique atmosphere and flavors found here in Jacksonville, this Bold New City of the South! Our professional and friendly staff is always here to welcome you to the hotel and Jacksonville! ... more   less 
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