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“Outstanding Service” 5 of 5 stars
Review of Homewood Suites by Hilton Jacksonville Downtown/Southbank

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Homewood Suites by Hilton Jacksonville Downtown/Southbank
3.0 of 5 Hotel   |   1201 Kings Avenue, Jacksonville, FL 32207   |  
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Ranked #30 of 130 Hotels in Jacksonville
Certificate of Excellence
Ames, United States
1 review
“Outstanding Service”
5 of 5 stars Reviewed May 4, 2014

While stranded after an $80 cab ride to the wrong hotel, an off-duty employee of the downtown Homewood Suites came to pick me up free of charge and on his own time. I have never had that kind of service from any hotel before.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    131
    58
    35
    12
    7
See reviews for
96
31
19
68
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Ozark, AL, United States
1 review
5 of 5 stars Reviewed May 3, 2014

Construction around hotel made it difficult to find. GPS could not find and Google maps directions indicated taking an interstate exit that did not exist. After arriving stay was wonderful and worth the trip there. Final impression was a lack of coordination for a shuttle to transport our group after check out. Staff to be complimented as they used their own vehicles to resolve the issue.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 1, 2014

I stayed for a week in Feb first week and I still miss the breakfast which I used to have there... best breakfast, nice and cozy rooms, good staff, near to downtown and near to the Skyway which runs around downtown.

But then, I moved to Homewood Town Center after a week.. just because of its location and stayed there for a month.. Though it was near to town center but it was quite and had free parking ($7/day in Downtown).. these are the major plus..

In Downtown one, major plus was better room size, bigger closet, balcony (was not in Town Center one)..
We like the food and service better in Down town... though Town center was also good..

So, I recommend for short and business trip go for Downtown one.. and if you are family, want to go for dinning, shopping, roam around Homewood town center is the best place for you...

Special thanks to Mersida(front desk lady).. she was so helping and made my stay even better..

Room Tip: I got road facing.. it was nice..
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, FL, United States
1 review
5 of 5 stars Reviewed April 23, 2014

This is the place! Stay HERE! The location is close to many area attractions and the airport is just a few miles away. The staff makes sure that ALL of your needs are met (I have severe allergies). VERY clean! HUGE ROOMS and VERY comfortable beds! Kitchen includes everything you might need to prepare and serve food including a full sized refrigerator. OH, and bring a pool cue, there is a table in the lobby. ENJOY!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 22, 2014

We stayed one night here on March 29 on our way further south. I chose it based on the high TripAdvisor ratings.

It was a nice, newer hotel. Parking is in a deck just steps away from the door. Our room was what we expect at a Homewood Suites. Breakfast wasn't bad, but I've had better at other hotels. Our room was clean and comfortable.

The only reason I wouldn't stay here again was the train! Unbeknownst to us, there were train tracks a few blocks away on our side of the building. Around 3 am, my husband and I woke up to the train horn blowing, then we stayed awake listening to the train roll by. Not cool after a 7 hour drive the day before and knowing we had hours to go the next day. The hotel really needs to better insulate these windows/somehow figure out how to mitigate this very dramatic overnight noise.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 16, 2014

Totally enjoyed our stay in Jacksonville at the Homewood Suites. Although it was a quick stay on our way to the Florida Keys it was an excellent hotel. Very clean and comfortable accommodations for our family. The complimentary breakfast was a wonderful start to our day.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 14, 2014

I was surprised they even allow smoking but they do - and the entire 4th floor pretty much smells like smoke. I'm not sure I would use this hotel again. They also had a main water leak and the lounge area was closed. The staff was friendly and courteous. The rooms that did not smell were fine - but you should beware of the possibility that they may try to put you in a smoking room. I was able to change it for one of my rooms - but should never have had that headache.

Room Tip: If you don't like the smell of smoke - don't stay on the 4th floor and confirm you are in a...
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Jacksonville
#19 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville Downtown/Southbank 3*
Number of rooms: 98
Official Description (provided by the hotel):
The uniquely designed Homewood Suites by Hilton Jacksonville Downtown/Southbank hotel is located in the trendy San Marco/Downtown area of Jacksonville, FL and only 20 minutes from the Jacksonville International Airport. The hotel is adjacent to the Jacksonville Skyway rapid transit system to facilitate your commute. The Homewood Suites by Hilton is the perfect temporary housing venue for either short or extended stays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Jacksonville Downtown/Southbank Hotel Jacksonville

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