This hotel is NOT a family hotel, and that needs to be stated. My family booked 4 rooms to stay at for my brothers wedding, he had an arrangement with the hotel, and we were all on different floors. The fourth floor is a smoking floor, even though it has non smoking rooms on it, they still smell like smoke. And even though they say they provide cribs, they dont. When I asked for the crib they showed me a newborn infant crib that was not even put together! This was the only hotel I have ever been to that did not have a pack'n'play, and the manager said she was told by her supervisior that she could not get one either. Most of the rooms do not even have bathtubs, so good luck trying to bathe your young children in a shower. Breakfast ended at 9 in the morning!!! Who wants to go on vacation and rush out of bed by 9 in order to get breakfast? And again, if you have young children dont even bother because they dont even have one high chair in the whole hotel. Since we had traveled halfway across the country to go to my brothers wedding, a playpen and high chair were not things I could fly with and not being provided by the hotel really put a damper on things. There were no towels provided for the pool. Housekeeping told us to ask the front desk and the front desk had to go to housekeeping to get them. On check out day we were all checked out at 11 and we had to wait an hour or so for our ride to the airport. After waiting in the lobby and using the bathroom, we were told that we needed to leave because once we checked out we were not allowed to use any of the hotel facilities. Even though we had just paid for four rooms for four nights!!! I dont know if this is just how they run things in the South or just at this hotel, but we were all highly disappointed. This seems to be a business hotel and not one for families of any sort, and thats how it should be advertised.
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- Also Known As:
- Best Western Plus Cecil Field Hotel Jacksonville
- Best Western Plus Cecil Field Inn And Suites