We arrived late to Jacksonville, and due to airport construction, there was a mix-up in where the shuttle was picking us up. After the problem was detected and solved, we were in for a treat. We arrived at the hotel which is beautiful. The lady at the front desk offered to cook us anything that we wanted to eat, we wanted nothing, but she finally talked us into some bowls of fresh fruit. We were so glad she did. She upgraded us to a beautiful suite at no extra charge because of the mix-up. The room was beautiful and clean, the bed and pillows were very comfortable. I highly recommend this hotel.

Attended a seminar at this hotel so the choice was already made. Very close to the airport as the nname implies, but that is a disadvantage when you want to also want to be closer to the main attractions.

Apart from that, very nice room with comfortable bed and pillows (top priority in a hotel I think). Great sitting area with plenty of room to stretch out and relax. Cons : no kettle, just a coffee maker which I had to work out how to heat water for tea. No shower caps. No mini bar and no real milk, just powdered 'creamer' (yuk).

Very friendly staff and really good food. Buffet breakfast with plenty of choices, and the best pizza I've had (altho only two varieties). Good Cosmos too! Excellent free wi fi internet.

Because of the location, not a choice for a holiday stay but otherwise a better than average experience.

I booked a room in this hotel for a short business trip based on the tripadvisor rating. This hotel was certainly worth more than the $89/night I paid for it. Check-in took less than one minute, the staff was friendly and attentive, and the breakfast was excellent (interesting and different as opposed to the usual breakfast you get at similar hotels). The room (suite) was surprisingly big and very comfortable. I would definitely stay there again.

This was a short trip, personal. Also, this was my first stay in a Hyatt hotel in ages. The property was neat and clean, although the decor was uninspiring which was a surprise. I arrived at night by car and the fist small issue was the sign and the entrance. Right next door to the Hyatt Place is the Jacksonville Suites, but from the road, the Hyatt sign looks like it belongs to the Jax Suites entrance so I made a wrong turn into the Suites and there was no thru street. A little annoying.

Front desk staff was friendly. I asked for a quiet room and had to chuckle when I arrived at the handicapped room. I will say this though, the room appeared to be slightly larger than the others. I quickly got past the lowered clothes bar in the closet and lowered towel bar in the bathroom. Were the beds also closer to the floor or was this my overactive imagination? The sink is outside the bathroom which I found odd. The shower was a walk-in shower and the tiles were not slippery even with the water softener hotels seemed to think people like. But Hyatt: how can you brand yourself as upscale and use those plastic, 50 cent shower hooks that require so much effort to slide across the shower bar?

The linens were fresh and crisp, the bed and pillows conducive to restful sleep. The wifi was free and easy to use and I noticed there were two workstations off the lobby and appeared to be free. I didn't have time to use the fitness center, but I peeped in and saw two treadmills, a recumbent bike and an elliptical; also a weight bench.

There is a free breakfast if you get there between 6am and 9:30 am. Lots of milk, juice, cereal and fresh fruit. The hot items were limited to unappetizing french toast and some english muffin concoctions and I think there was a toaster for some bread items. Just a reminder that if you are from the north, the south really doesn't get bagels so be forewarned The breakfast is so much better up the street at Denny's and the people are friendly there as well. I would stay here again, but I'll just go with a regular room next time.