This was my first stay at this property. The building is at the end of a stretch of restaurants and shops. The area is quiet and relaxed.
The room is okay but not great. The gap between the door to the hallway was pretty big, hence the light from outside was bothering me at night.
There is free wifi, a decent bathroom and tv.
Breakfast choice is decent.
Now to my negative experience. On my second day I returned to my room around 5:30PM. The room was not made up yet. Subsequently I informed The lady at the reception who asked me whether I left the ' Do not disturb sign on', I replied that I left the room at 8AM without leaving the sign on.
Then she replied "oh sorry, the housekeeping staff must have forgotten to make up your room, but they have left for the day....do you want fresh towels?"....really???
I was perplexed by this answer and clearly disappointed.
I had a business commitment at night and when I returned the towels were just left unfolded under the sink.
So when it comes to customer service they will need to improve as they cater to both business and leisure guests.
- Official Description (provided by the hotel):
- Hotel Indigo is a boutique hotel that delivers an engaging and sensible boutique experience without sacrificing service or style. Hotel Indigo provides guests with the best of both worlds – the refreshing design and intimate service synonymous with a boutique, along with the consistency and reliability of the world’s largest hotel company – offered at an affordable price. ... more less
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- Also Known As:
- Hotel Indigo Jacksonville