I stayed at the Hotel Indigo in Jacksonville from April 1-3. As a member of IHG Priority Club, there was an excellent deal. However, my visit was top-of-the-line.
The staff went above and beyond to make my stay all "no worries". That's how I describe it. So far, Hotel Indigo completely surpasses all other hotels in Jacksonville.
Due to my medical condition, I had quite a bit of special requests. Honestly, when I saw how busy they looked and how I booked last minute, I didn't expect to have all my requests honored.
I was surely mistaken!
Incredible, unbelievable staff. As for the requests, they nailed it 100%. Literally, it was the perfect spot. Never before have I had such a great night's sleep.
In addition, the area has quaint little cafes and there are plenty places to eat within a short distance. However, the room service is comparable to dining out, perhaps even less expensive, and the portions are huge.
While in town, I had the chance to meet with a friend I haven't seen in years. I called the front-desk to let them know I had a visitor arriving. They took good care of her, helping carry her bags and escorting her to my room.
The decor and mid-scale price had me worried of stiff, snooty front-desk clerks. I laugh thinking back. Normally, I need Late Check Out for the day of my departure. As a disabled person, it takes me much longer to get everything ready, including myself, out of the room and luggage packed. At every hotel I've visited, housekeeping always knocked on the door to see if I was gone/leaving soon at regular check-out time.
I didn't get a hassle at all. Additionally, the front-desk staff were so kind, telling me to take my time, it's okay, and I even had help taking my bags to my car.
The room had hardwood floors. I had a room with a beautiful view. When you book, if you can afford the extra few bucks, there is an option to pick a room with a view. You won't regret it.
The bed is quite comfy. The pillows are plentiful and there is a firmness/softness for all.
The shower and bathroom are like nothing I've seen before. Also, the water was so nice. Weird to point out, but my skin and hair felt and looked healthier when I left. I should note I have hard water where I live, so this might not impress everyone, but this was the best water I've come across in hotels. A bad shower experience, in my opinion, can ruin a stay.
The only issue I had: the parking. I arrived at night and I recommend arriving in the daylight if possible. The turn into the parking lot from the roundabout can be missed easily. I couldn't find a spot nearby. The hotel was surely packed with guests; there weren't any close spaces.
Overall, I will stay here again in a heartbeat when I want to splurge a little.
- Official Description (provided by the hotel):
- Hotel Indigo is a boutique hotel that delivers an engaging and sensible boutique experience without sacrificing service or style. Hotel Indigo provides guests with the best of both worlds – the refreshing design and intimate service synonymous with a boutique, along with the consistency and reliability of the world’s largest hotel company – offered at an affordable price. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Indigo Jacksonville