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“HGI Jacksonville” 5 of 5 stars
Review of Hilton Garden Inn Jacksonville JTB / Deerwood Park

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Hilton Garden Inn Jacksonville JTB / Deerwood Park
3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246   |  
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Ranked #25 of 132 Hotels in Jacksonville
Bonifay, United States
1 review
“HGI Jacksonville”
5 of 5 stars Reviewed December 18, 2013

The Hilton Garden Inn in Jacksonville, FL is a beautiful hotel. The property was very clean and well laid out. The staff was very helpful and knowledgeable of the area. I will certainly stay again. The lobby was warm and inviting without being cluttered. I did not allow myself time to enjoy breakfast, but it smelled wonderful.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLADIMIR V, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, January 18, 2014
Dear Julie L,

Thank you for the nice feedback and hope to see you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
    136
    75
    33
    11
    3
See reviews for
59
54
25
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Dallas, TX, United States
1 review
5 of 5 stars Reviewed December 18, 2013

The entire staff went out of their way to help the guest. And with a great attitude. This includes the front desk staff, maintenance, and the restaurant. The front desk staff got to know me by name and regularly asked if there was anything I needed. The gentleman from the maintenance staff regularly spent time with me to explain how things worked. And the ladies at the breakfast buffet persistently checked with guests to see if they needed anything.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Palm Coast, Florida
Top Contributor
332 reviews 332 reviews
37 hotel reviews
Reviews in 131 cities Reviews in 131 cities
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed December 15, 2013

The rooms were spacious, clean and well maintained. My wife is very particular about this and had no complaints. The staff was friendly and very helpful. We spent a quiet very comfortable night. It is a very convenient location. We had dinner at the Three Forks restaurant just 2 and 1/2/blocks away. The Seven Bridges Restaurant and Brewery is right next door. Hilton Honors members enjoy free WiFi. The buffet breakfast is good but costs $12.75, free to Gold Honors members. We would definitely stay here again.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lakeland, Florida, Usa
1 review
2 of 5 stars Reviewed December 12, 2013

The first room we were given had mold on the ceiling. The second room was bit as clean but no mold, mild odor of it though. I expected much more.neighbors in second room fought all night and slammed doors until 2 am and then again at 7am!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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VLADIMIR V, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, March 31, 2014
Dear Antje W,

Please accept my sincere apologies for the room condition during your stay. We value your business and I can assure you that your comments will be addressed with my housekeeping and maintenance teams; and will be addressed accordingly. Our associates work very hard to keep our guest rooms clean and this is certainly not our standard.

We hope that you will give us a chance to serve you better in the future.

At your service,
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Fairfield, United States
1 review
5 of 5 stars Reviewed December 12, 2013

I would recommend this hotel to anyone staying in this area. It is close to downtown and surrounding areas of interest. The staff are friendly and helpful. Not too far from airport. The beds are really comfortable.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Pune, India
1 review
5 of 5 stars Reviewed December 5, 2013

It's a kind of hotel I would want to go back again. Most of the amenities are now benchmarked and there is little differentiation. But here staff is really warm and friendly to make that differentiation. Good and Clean rooms, Good breakfast (not free), Excellent staff.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, United States
1 review
5 of 5 stars Reviewed December 4, 2013

I have stayed at this HGI many times before and it used to be sort of run down with old televisions. The Lobby has been updated and is beautiful. Rooms have flat screen now. I was the guest of the day so my room was excellent. The front desk staff were very friendly. I did not have the breakfast so cannot rate.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Jacksonville
#15 Romantic Hotel in Jacksonville
#27 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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