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“Good business hotel” 4 of 5 stars
Review of Hilton Garden Inn Jacksonville JTB / Deerwood Park

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Hilton Garden Inn Jacksonville JTB / Deerwood Park
3.0 of 5 Hotel   |   9745 Gate Pkwy N, Jacksonville, FL 32246   |  
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Ranked #25 of 132 Hotels in Jacksonville
Washington DC, District of Columbia
Top Contributor
69 reviews 69 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
63 helpful votes 63 helpful votes
“Good business hotel”
4 of 5 stars Reviewed November 26, 2012

Traveling on business and it is what I have come to expect of a HGI. Nice rooms, great location. Very comfortable rooms, clean, comfortable and great value! The staff was friendly & helpful. I would definitely recommend. Thanks for a great stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, November 29, 2012
Thank you so much for your recent stay! Were glad you enjoyed it and we hope to see you next time your in town!
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256 reviews from our community

Traveler rating
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    33
    11
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
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English first
Reading
Top Contributor
68 reviews 68 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed November 19, 2012

Stayed here for a week whilst on a training course. Hotel is good, clean and the has a very good level of service. It's very handy for the restaurants nearby too for dinner.

Breakfast is good, and the staff are attentive.

Some of the receptionists could learn to smile a little more, you know who you are!

Overall I was happy to stay here and would return if in the area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, November 21, 2012
Thank you so much for your recent stay! Im glad you enjoyed it and we'll see you next time your in town! We'll keep smiling too :)
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Tallahassee
Top Contributor
70 reviews 70 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 15, 2012

This Hilton Garden Inn is very clean. The location was perfect, close to St. John's town center, and not too far from business at Florida State College Jacksonville. Great large LG flat screen TV, comfortable bedding and mattress. There is also a very nice large movie theatre right next door with extra time, this location would be even more perfect to go to a movie. There are a few restaurants in walking distance as well. I expected a little more, but the hotel is very clean and room well kept. It is almost time for a refresh with the paint, doors, furniture, artwork, etc. Ceiling in room had a bit of moisture marks, or water marks, not sure which. It is a popcorn ceiling, which shows most marks. Hotels like this really shouldn't really charge for breakfast. It's really not "breakfast". The staff was very nice. Location and cleanliness a plus. Great job housekeeping!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, October 19, 2012
Thank you so much for your recent stay! Were very glad you enjoyed it!
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Baltimore, Maryland
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 17, 2012

Easy off/on access to JTB (Butler Blvd) and I-95. This hotel is near food and entertainment and just a quick drive ro a huge shopping area, St. Johns Towne Center which must have every chain, large and small including Apple, Barnes and Noble, Panda Express, Target, Starbucks, Ulta, even Louis Vuitton, Loft, lululemon. Right next to the hotel is a movie theater and restaurants fast and slow.

The room was clean with white sheets and a duvet that was white and clean (and readily washable so you know you aren't rolling into someone's DNA). Room was quiet, with lots of light, a microwave and a mini-fridge. The fitness center is worth checking out (two treadmills, one recumbent, one elliptical, one weight bench, and free weights). There was breakfast in the lobby area, but with so many choices in the area you might want to pass on the $12.95 buffet. The water pressure was good and with instant hot water. I will stay here again.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, September 19, 2012
Thank you so much for your recent visit! Were very happy you enjoyed the hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern US
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 10, 2012

This Hilton Garden Inn was very clean. The room was comfortable, and I found the staff to be friendly and helpful. The location (a short drive to Town Center shopping and restaurants) was convenient. The gym was very small, but I didn't have problems getting a machine.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, September 12, 2012
Thank you so much for your recent stay! Were glad you enjoyed your trip and we'll see you next time!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Narberth, Pennsylvania
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 21, 2012

I'm used to HGI being a step up from the Hampton Brand but this location isn't. The decor is very blah. However, the front desk staff was nice - they corrected an error in my reservation which a call to the hotel the prior week had been promised but had not been handled.

My 3 picky things are shower pressure, tv channels and fluffy towels. The towels are great. The shower pressure was on the low side. The flat-screen tv was large with a good range of channels (why do so many hotels have 4-5 ESPNs??) except no Comedy Central which was disappointing.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, August 1, 2012
Hi Cathy, Thanks for your recent stay and I appreciate the nice comment regarding our front desk staff! We hope you will try us again in the future! (We are getting some new renovations throughout the hotel very soon!!) Thanks again!
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South Florida, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 13, 2012

Our stay at the Hilton Garden Inn was wonderful. The manager Bob Ardnt and his staff went out of their way to see that we were happy. I travel to Jacksonville quite a bit for business and will make sure that this hotel will be our main place to stay while we are in town. Everything was great!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review, July 16, 2012
Thank you so much! Im very glad you enjoyed your stay here and we look forward to having you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Location: United States > Florida > Jacksonville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Jacksonville
#15 Romantic Hotel in Jacksonville
#27 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn

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