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Hilton Garden Inn Jacksonville JTB / Deerwood Park: Traveler Reviews

3.0 of 5
9745 Gate Pkwy N, Jacksonville, FL 32246
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
Ranked #27 of 132 hotels in Jacksonville
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102 reviews from our community

    Trip type
Traveler rating
    51
    32
    16
    2
    1
Date Rating
Tallahassee
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“clean and comfortable”
4 of 5 stars Reviewed October 15, 2012

This Hilton Garden Inn is very clean. The location was perfect, close to St. John's town center, and not too far from business at Florida State College Jacksonville. Great large LG flat screen TV, comfortable bedding and mattress. There is also a very nice large movie theatre right next door with extra time, this location would be even more perfect to go to a movie. There are a few restaurants in walking distance as well. I expected a little more, but the hotel is very clean and room well kept. It is almost time for a refresh with the paint, doors, furniture, artwork, etc. Ceiling in room had a bit of moisture marks, or water marks, not sure which. It is a popcorn ceiling, which shows most marks. Hotels like this really shouldn't really charge for breakfast. It's really not "breakfast". The staff was very nice. Location and cleanliness a plus. Great job housekeeping!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
October 19, 2012
Thank you so much for your recent stay! Were very glad you enjoyed it!
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Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Pleasant and Convenient”
4 of 5 stars Reviewed September 17, 2012

Easy off/on access to JTB (Butler Blvd) and I-95. This hotel is near food and entertainment and just a quick drive ro a huge shopping area, St. Johns Towne Center which must have every chain, large and small including Apple, Barnes and Noble, Panda Express, Target, Starbucks, Ulta, even Louis Vuitton, Loft, lululemon. Right next to the hotel is a movie theater and restaurants fast and slow.

The room was clean with white sheets and a duvet that was white and clean (and readily washable so you know you aren't rolling into someone's DNA). Room was quiet, with lots of light, a microwave and a mini-fridge. The fitness center is worth checking out (two treadmills, one recumbent, one elliptical, one weight bench, and free weights). There was breakfast in the lobby area, but with so many choices in the area you might want to pass on the $12.95 buffet. The water pressure was good and with instant hot water. I will stay here again.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
September 19, 2012
Thank you so much for your recent visit! Were very happy you enjoyed the hotel!
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Southern US
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Very pleasant!”
4 of 5 stars Reviewed September 10, 2012

This Hilton Garden Inn was very clean. The room was comfortable, and I found the staff to be friendly and helpful. The location (a short drive to Town Center shopping and restaurants) was convenient. The gym was very small, but I didn't have problems getting a machine.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob A, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
September 12, 2012
Thank you so much for your recent stay! Were glad you enjoyed your trip and we'll see you next time!!
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Marlton, New Jersey
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Just ok”
3 of 5 stars Reviewed July 21, 2012

I'm used to HGI being a step up from the Hampton Brand but this location isn't. The decor is very blah. However, the front desk staff was nice - they corrected an error in my reservation which a call to the hotel the prior week had been promised but had not been handled.

My 3 picky things are shower pressure, tv channels and fluffy towels. The towels are great. The shower pressure was on the low side. The flat-screen tv was large with a good range of channels (why do so many hotels have 4-5 ESPNs??) except no Comedy Central which was disappointing.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bobarndt, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
August 1, 2012
Hi Cathy, Thanks for your recent stay and I appreciate the nice comment regarding our front desk staff! We hope you will try us again in the future! (We are getting some new renovations throughout the hotel very soon!!) Thanks again!
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South Florida, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Great hotel and management”
5 of 5 stars Reviewed July 13, 2012

Our stay at the Hilton Garden Inn was wonderful. The manager Bob Ardnt and his staff went out of their way to see that we were happy. I travel to Jacksonville quite a bit for business and will make sure that this hotel will be our main place to stay while we are in town. Everything was great!

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review
July 16, 2012
Thank you so much! Im very glad you enjoyed your stay here and we look forward to having you again!
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Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel
Hilton Garden Inn Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Jacksonville Hilton
Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotels in Jacksonville
#33 Business Hotels in Jacksonville
Price Range: $
Hotel Class:3 star (3*)
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Hilton Garden Inn Jacksonville JTB / Deerwood Park
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