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“Good price, nothing else” 3 of 5 stars
Review of Red Roof Inn Jacksonville - Southpoint

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Red Roof Inn Jacksonville - Southpoint
2.0 of 5 Hotel   |   6969 Lenoir Ave E, Jacksonville, FL 32216   |  
Hotel amenities
Ranked #45 of 131 Hotels in Jacksonville
Carolina
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
“Good price, nothing else”
3 of 5 stars Reviewed July 19, 2012

Probably this is the first time that I don’t agree at all with a Tripadvisor rating. When I entered the hotel I thought that my reservation was on the wrong Red Roof Inn. Of course, based on so many 4+ ratings. I could say that the hotel is a normal 2.5 start with good price. Rooms were clean, but nothing special. I think they need some renovations. The hotel is well located near I-95 and close to downtown and malls. That’s it!!!!!!
It will be unfear with other hotel reviews that I have done to give this hotel more that a nice 3 rating.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, July 31, 2012
We would like to thank you in giving us a good review. Our hotel will be renovated this year and new beddings and lobby will be a good change for our inn.

We invite you to come and stay with us again. I am sure you will love the change.

Should you require any future reservation, please do not hesitate to contact me at jmyers@redroof.com.

Yours in Hospitality
Josephine Myers
General Manager
jmyers@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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226 reviews from our community

Traveler rating
    104
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    40
    9
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
2 reviews
4 of 5 stars Reviewed July 12, 2012 via mobile

Friendly staff and easy check-in. Rooms were clean. A nice no frills hotel.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, July 13, 2012
Thank you for your great response. Yes, our hotel is no frills but we have good and comfortable rooms and a great staff. I am glad that you had a good experience. Our hotel will have a renovation this year and we look forward for your return.

Please let us know on your next arrival.


Yours in Hospitality,
Josephine Myers
General Manager
Red Roof Inn
jmyers@redroof.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
1 review
5 of 5 stars Reviewed July 10, 2012

Red Roof Inn seems to be overlooked, with all the other options out there. But Kim was fantastic, she understood my travel troubles and was willing to listen to my plites. Ms. Josephine Myers was AWEFUL however. You should NEVER YELL at a guest. Her attitude is "you GET to stay in my hotel" Trust me, lady, there are other options. Kim was great and very nice and the only reason I stayed the rest of my visit. The rest of the staff was just as nice. Corporate should be aware of the management potential and their deficits.

Room Tip: Higher floors have less traffic. Not much chance of having a neighbor or traffic down the hallway.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, July 12, 2012
I want to thank you for the review for Kim, my desk clerk, myself and my other staff. However, I am baffled on your comment about my yelling at a guest which is not my way of handling a guest concern. I have not recalled any incident for that matter.

I sincerely apologize for your concern. My staff and I follow the proper rules and procedures set up by our company.

Should like to contact me please do not hesitate to contact me by email at jmyers@redroof.com.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Top Contributor
73 reviews 73 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed July 2, 2012

Let's be honest, Jacksonville does not have that many attractions like a touristical place, but if you are somewhere in the I95 beyond Daytona heading to the north, this hotel can be a good place to stay.

It is a bussiness like hotel, place is quiet like the moon in a convenient zone, so you are not away from anything.

Rooms are nice, clean. maybe the bathroon can have some more work out for the sake of the ultimate stay.

one concern is that cleaning people are kind of good doing their job so they get to your room kind of early, so be sure to put the label on your door if you wanna sleep like a king in the morning

Room Tip: Upper rooms seems to be the great deal for more quietness
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, July 5, 2012
Thank you for your great review. Comments like yours make us strive more to achieve our goal of excellent guest satisfaction. We can assure you that the upgrade on the bathroom will be done by this year. We hope to get our hotel renovation soon.

I will share with my staff your review.

Please do visit us again when you are in Jacksonville, FL.

Yours in Hospitality,
Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baxley, Georgia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 26, 2012

I was on a business trip to Jacksonville and the company I work for had booked us elsewhere, but the booking never went through and it was more then 6 miles away from where we needed to work. When I found this out, I immediately went to the Red Roof Inn Southpoint to book myself and 2 others into the hotel. I can tell you it is the people that make it one of the BEST hotel´s I have ever stayed in. The Rooms were very clean and the GM Jo and her sidekick Kim are great when it comes to concerns about the rooms. I love staying at this hotel on business or family pleasure. Red Roof Inn Southpoint is the Best Hotel in Jacksonville. Many THANKS Jo and Kim.

Room Tip: You must meet the GM and Kim. They will take care of you like your own family.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, June 28, 2012
What a fantastic review!!! Thank you for your loyalty and the business that you have been giving us. My staff and I especially Kim are truly greatful that we had continued serving you to the standards of hospitality.

We will continue improving our services and hopefully to serve you again in the near future.
The hotel will be renovated this year and we are all excited about it. We hope to see you, your colleagues and your family to have the great experience that we have provided.
Please drop an email on your next arrival.

Thank you once again.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Creek, New York
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 22, 2012

Found this hotel very clean, was on the 5th floor had very loud people next to me . in the morning i talked with the GM she gave me a upgrade to a king room. and took my concerns very seriously. As far as hotel room went a/c was good very clean shower pressure was perfect. beds soft and tv was great too . if in the area i would come back.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, June 23, 2012
I would like to thank you for the wonderful review. I do take it seriously when my guests would not able to sleep comfortably due to some disturbance. We take pride in making you and all our guests' stay in our clean and comfortable rooms as well.

The good news is that we are renovating and we want you to experience on the new changes in our rooms and lobby.

We hope to see you soon and please do not hesitate to contact me in your future stay.

Yours in Hospitality.

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 20, 2012

I was travelling down the East Coast with a small dog. I made a reservation at the Red Roof Inn Southpoint for one night. The hotel is located very near I-95, which made my coming and going very easy. The hotel is relatively new. I checked in with Kim at the front desk, who gave great service and facilitated my check in with the small dog. The room was on the first floor, which made it easier to walk the dog. It had been updated with a new flat screen TV, microwave and refrigerator. Due to unexpected problems, I needed to stay for four nights iso one. This was no problem, in fact the front desk personnel gave me a discounted price for the additional nights. Many fast food and regular restaurants are within 1 mile of the hotel. Also a Walmart, to buy pet supplies, is also located close by. I have stayed in much higher end hotels than Red Roof Inn, however this particular Red Roof Inn was better than some and a great deal at $44.00 / night.
I will stay at this hotel again in the future because of the great staff and newness of the room.

Room Tip: Beware of Red Roof Inns......The newly renovated hotels are great, however the next Red Roof Inn I s...
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  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, June 23, 2012
Thank you for the great review. We take pride in making all our guests happy and comfortable in thier stay. I am glad Kim, my desk clerk, had assisted your checkin and your pet with ease.
The good news is that the hotel will get a facelift soon and we hope that you can experience the new beds and relax in our lobby.

Please do not hesitate to contact me or any of my staff on your future travels.

We hope to see you soon,.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Jacksonville - Southpoint

Address: 6969 Lenoir Ave E, Jacksonville, FL 32216
Location: United States > Florida > Jacksonville
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Best Value Hotel in Jacksonville
#34 Business Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Jacksonville - Southpoint 2*
Number of rooms: 127
Reservation Options:
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Also Known As:
Red Roof Inn - Southpoint Hotel Jacksonville
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn

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