We stayed here as an overnight stay prior to a cruise. Let me start by saying that as far as the rooms and cleanliness, this hotel was very nice. No major issues checking in and room was clean and comfortable. It was what we woke up to the next morning that was a major let down. We woke up to a call from the front desk letting us know that our car has been broken in to and we needed to come down as the police had already been called. We walked out to discover some stupid idiots has busted out the hatch glass of our SUV and has stolen our luggage that had all of our clothes in it. We were lucky in that the police later recovered it dumped out a few parking lots away. I was disappointed that the hotel didn't help us get the ton of glass cleaned out of our car and we instead had to find our way around an area we weren't familiar with to find a place to get it vacuumed. By the time we were finished dealing with the ordeal, we were running late and had missed breakfast and weren't offered anything so we had to grab a pricy bag of chips and drink that we purchased from their front desk to hold us until we could get to our destination. So, as far as the hotel it was nice but the hospitality was non-existent. And beware of parking by the pool as it seems to be an easy target area for thieves and burglars. And it doesn't help that they apparently have no surveillance of the area so if something does go awry you are on your own.
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- Also Known As:
- Springhill Suites Jacksonville / Deerwood Hotel Jacksonville